Fulwell Medical Centre,
Ebdon Lane, Sunderland, Tyne and Wear, SR6 8DZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist refused appointment
Rated 2 stars out of 5
by Anonymous - Posted on 10 February 2025
I have an issue that requires a sensitive physical examination. As a lady I rang and asked for a same day appt. I was offered a female GP but told the male trainee has to be present. In my 30s I’ve had enough appointments and examinations to know I can ask for a female or refuse a male being present. The receptionist was adamant that I had no rights to this and suggested I ring 111? I said I’m happy to have the conversation in front of him if necessary but didn’t want him looking at me half naked. She said she had no alternative option other than to ring tomorrow. Even though there is a female GP available? I’m being made to wait or add to the 111 pressure? I am now still unwell, feel uncomfortable and stupid after this interaction, and lost as I’m sure this is not a 111 issue.
Visited February 2025
Review titled Fulwell Medical Centre,
Replied on 10 February 2025
Dear patient, Thank you for your feedback. After listening to the telephone call between yourself and the Patient Care Adviser I apologise that you were given the incorrect information and you are correct that it is your choice whether to have the GP Registrar trainee in the consultation, or not. I will ensure that the new admin team member is aware of the incorrect advice she has provided to ensure it is not repeated going forward. If you would like to contact me to discuss further please do so. Mrs C. Hutchinson Business Manager
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Review titled Bad experience
Rated 2 stars out of 5
by Wallace Mather - Posted on 20 December 2023
I had a phone appointment to get medication for a flare up of gout. The doctor seemed to disbelieve that I had gout. Even though my medical history would confirm it. He reluctantly gave me a prescription for Naproxen. After I paid for the prescription I realised he had prescribed me 10 tablets! So I paid £1 per tablet! This is ridiculous, I’ve never been prescribed less than 28.
Visited December 2023
Review titled Fulwell Medical Centre,
Replied on 21 December 2023
Dear Patient Thank you for sharing your experience. Due to the side effects of the drug prescribed, the GP had provided a small quantity and has requested a follow up review in 5 days. Mrs C Hutchinson Practice Manager
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Review titled Superb service!
Rated 5 stars out of 5
by David O'Hare - Posted on 25 May 2023
Went in for a blood test today, I have been in pain with another issue and the nurse who was takling my blood managed to get me an appt with one of the doctors there and then as she could see I was in a lot of pain. Cant thank her enough as I feel my situation has been now been escalated at Sunderland General Hospital as I have been struggling to deal with the pain I'm in. Many many thanks!
Visited May 2023
Fulwell Medical Centre, has not yet replied.
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Review titled Great People
Rated 5 stars out of 5
by Kate Wallis - Posted on 10 March 2023
I am thoroughly impressed by how responsive and kind the people at this practice are. Receptionists are friendly and polite and my whole experience here has been one of excellent communication between doctors, nurses and support staff. When you’ve experienced other practices in the past, you can really appreciate how superior this one is. The feel is of a truly caring ‘family’ practice. Thank you all.
Visited March 2023
Review titled Fulwell Medical Centre,
Replied on 14 March 2023
Good morning Thank you so much for your positive feedback, which I have shared with the team. We very much strive to be a caring "family" practice at all times. Kind regards Carole Hutchinson Practice Manager
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Review titled Yet to see a Doctor
Rated 3 stars out of 5
by Anonymous - Posted on 09 February 2023
Having been with this practise for just over three year and an attempted two appointments, I am still yet to see a practise Doctor. They seem to like to refer you to an access service instead
Visited February 2023
Fulwell Medical Centre, has not yet replied.