Fulwood Green Medical Ctr
2A Jericho Lane, Liverpool, Merseyside, L17 5ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled lack of consideration
Rated 3 stars out of 5
by Sandra - Posted on 18 October 2024
Two days ago, my son filled an online consultation at 8 a.m. The pain was excruciating, and with no reply, I took him to the hospital. By the time the doctor called him-we received a response around 2 p.m - he was inpatient at Royal Liverpool Hospital, where he was admitted and underwent surgery to remove an ingrown abscess from his groin area. He was discharged 17/10, and we received a referral for a nurse to change the wound dressing in person. I took him this morning, and he was barely walking due to pain however the Practice couldn’t offer any appointments between the 19th and 22nd of October, and I was told to try to speak with his practice to arrange a home visit. I walked to our Fulwood Green to seek help, I explained he was feeling pain when walking, I am only available mornings until 11 a.m, and I also need to take my husband his appointments - as he is doing chemotherapy. I’m currently the main caregiver of two adults, and I need to work of course. Fulwood Green Practice reception told me this is not their problem. There is nothing they can do and they will not gonna be given a referral for a home visit/district nurse. Basically they said - properly said with words - no home care is available in your case - shoulders up. It is my problem that my son had a surgery and can’t walk on his own to get the dressing changed, it is my problem that I need to work, and it is my problem that I need to care for my family. This shows a complete lack of consideration and respect—basic human respect. I can see how my practice is committed to mental health and support.
Visited October 2024
Review titled Fulwood Green Medical Ctr
Replied on 04 November 2024
Unfortunately, we are unable to comment on this case as it relates to a patient that clearly is not the poster of this review. We note that no complaint has been received by us about this incident before posting this review. We would encourage the patient involved to contact us so we can complete a thorough investigation into their concerns. Practice Manager Fulwood Green M/C
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
On contacting the surgery today I again had an efficient response to my request. I have always appreciated the various ways of being able to contact the practice and on submitting an online consultation I was called by one of the GPs who helped with my problem. I would highly recommend this practice to anyone. The staff are all lovely and always try to help whenever I have contacted the practice. The GPs are knowledgeable, kind and caring and have always provided me and my family with excellent care. Thank you for your care.
Visited March 2024
Fulwood Green Medical Ctr has not yet replied.
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Review titled Excellent reception service
Rated 5 stars out of 5
by Julia Shaw - Posted on 20 November 2023
Unfailingly patient; helpful; empathetic, well informed; go the extra mile; caring. This service is always consisted high and was again demonstrated by this practice’s support staff when sorting out a problem with some medication issues linked to a local hospital
Visited November 2023
Fulwood Green Medical Ctr has not yet replied.
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Review titled Better than most in Liverpool
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
Fulwood Medical Centre has been our go-to practice for the past 3 years and I must say our experience has been pretty incredible. Of course they are not perfect but boy, they act so quickly when it matters! Unlike other practices, they worked incessantly during the pandemic and helped us with some very important medical issues.The doctors are always attentive and tend to reply pretty quickly. We have been in other practices in Liverpool and, in our experience, is by far the best. Thanks to all the staff as the receptionists are also attentive.
Visited February 2023
Fulwood Green Medical Ctr has not yet replied.