Garstang Medical Practice
Garstang Medical Centre, Kepple Lane, Garstang, Preston, Lancashire, PR3 1PBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
Delayed issue of a prescription by several weeks and no electronic prescriptions (EPS) available which limits my options of pharmacies I can use.
Visited June 2024
Review titled Garstang Medical Practice
Replied on 08 July 2024
Good morning, Thank you for your feedback. I am sorry to hear you were not happy with your experience of the surgery on this occasion. It is very difficult to comment on anonymous feedback, therefore we would like to invite you to either telephone or write to the Complaints Lead at the surgery which will allow us the opportunity to investigate this for you. With regards to EPS, we are a dispensing practice and do not use EPS in the dispensary. We do however always assist our patients in their rights to choose freely which pharmacy dispenses their prescription. If our patients have a face to face consultation, the prescription is signed at the time of the consultation and is handed to the patient, who in turn, may have their medication dispensed by the pharmacy of their choice. Patients may also choose to collect their repeat prescription, and again are free to choose a pharmacy of their choice for dispensing. Your sincerely, Hannah Kneale IT/Medical Services Manager
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Review titled Really good service
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2023
Rang for an appointment short wait in a queue but was told what number in the queue. Spoke to very helpful and friendly receptionist got an appointment same day after work saw lovely ANP face to face got antibiotics and good explanation very thorough all sorted quickly and smoothly. Really great medical practice thank you.
Visited September 2023
Review titled Garstang Medical Practice
Replied on 26 September 2023
Thank you so much for taking the time to leave your feedback. It really is appreciated by the whole team. Kind regards Hannah Routh IT/Medical Services Manager
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
I recently rang in a state of upset. Explained to your receptionist that my anxiety was really bad. She was excellent, listened to me, even me crying. She arranged an appointment the next day. I unfortunately can't remember her name, But need to say she was sympathetic and caring. Thank you.
Visited May 2023
Review titled Garstang Medical Practice
Replied on 02 June 2023
Thank you so much for taking the time to leave your review, and for your kind words, which have been shared with the team. They work very hard and really do appreciate the positive feedback. Kind regards Hannah Routh IT/Medical Services Manager
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Review titled Questionable method
Rated 2 stars out of 5
by Anonymous - Posted on 03 July 2023
I was placed on antidepressants and found them to be working with me and was placed on the next to top dose and i missed a check up appointment and then found out the hard way that rather then weaning me down and off them they cut my antidepressants off instantly which led to me suffering for weeks with the sweats, light-headedness, raised anxiety, wobbly on my feet, stomach issues and vomiting. I've read on the NHS website that under no circumstances are you supposed to just stop taking them so im just curious how a licensed GP can do that themselves with no repercussions knowing id have such withdrawal symptoms. I just personally think it's rather unprofessional and warn anyone at this GP who suffers from depression to seek proper help from another GP so you arent put at risk.
Visited April 2023
Review titled Garstang Medical Practice
Replied on 04 July 2023
Good morning, Under no circumstances would we immediately stop a patient’s antidepressant medication. Whilst I appreciate the time you have taken to raise concerns, doing so anonymously does not allow me the opportunity to investigate and respond appropriately. Please can you contact me directly either in writing to the practice, or via telephone? Yours sincerely, Hannah Routh IT/Medical Services Manager
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Review titled Indifference in keeping to a promised service
Rated 3 stars out of 5
by Anonymous - Posted on 14 April 2023
Called, at the surgery's request, as I had recently registered as a patient in order to to discuss with one of the surgery's GP's the continuation of support I was receiving from the NHS which had been provided for the past 25 years. The GP said he would deal with my request and I would be advised of the outcome which involved a postal request, up the line. Three weeks has passed and no news has reached me. I know the NHS is in poor shape but this delay in dealing with an internal exchange of correspondence, to get what I need, hardly generates much in the way of confidence, in the system.
Visited March 2023
Review titled Garstang Medical Practice
Replied on 17 April 2023
Please can you contact the surgery with your direct details to allow us the opportunity to investigate your concern and respond accordingly. You can ask to speak to myself or the Reception Supervisor, Diane Wake. Kind regards Hannah Routh IT/Medical Services Manager Garstang Medical Practice