Gate Medical Centre
120 Washwood Heath Road, Birmingham, West Midlands, B8 1REContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Gate Medical Centre.
Reviews
-
Review titled Great practice
Rated 5 stars out of 5
by Mohammed arshad - Posted on 10 October 2024
All the staff and the doctor were great throughout my appointment. The staff booked my appointment quickly and I was quickly booked in on arrival. The doctor was very informed and had explained everything to me
Visited October 2024
Review titled Gate Medical Centre
Replied on 11 October 2024
Dear Mohammed Arshad, Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a smooth experience, from booking your appointment to being seen by the doctor. Our team works hard to ensure that our patients receive timely care, and we're glad this was reflected during your visit. It’s wonderful to know that you found the doctor to be informative and clear in their explanations. Providing thorough and transparent care is one of our top priorities, and we appreciate your recognition of this. Should you need any further assistance, please don't hesitate to contact us. We look forward to continuing to provide you with excellent care. Best regards, Management - Gate Medical Centre
-
Review titled Great practice
Rated 5 stars out of 5
by Namra sameer - Posted on 26 September 2024
As I always prefer a telephone appointment with my doctor and I appreciate that he called me for the appointment before my job starting time in the early afternoon. Appointment was straight forward and quick Thank you so much for the great care you have provided .
Visited September 2024
Review titled Gate Medical Centre
Replied on 07 October 2024
Dear Namra, Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with your recent telephone appointment. It’s great to know that your doctor was able to accommodate your schedule and provide you with the care you needed in a timely manner. We always aim to make healthcare as convenient and accessible as possible for our patients, and your feedback is greatly appreciated. Thank you for trusting us with your care, and we look forward to supporting you again in the future. Best regards, The Management Team Gate Medical Centre
-
Review titled Good
Rated 4 stars out of 5
by Lameea khan - Posted on 11 October 2024
Recently I visited there for me and my kid. Staffs are good and helpful. My son is 3. And it was for regular checkup. So they taken the instant appointment and checkup nicely.
Visited September 2024
Review titled Gate Medical Centre
Replied on 20 November 2024
Dear Lameena, Thank you for your lovely feedback! 😊 We're so glad to hear you and your son had a positive experience with us. Our team always strives to provide quick, friendly, and professional care for all our patients, big and small! 👶🩺 We’re happy we could assist with your son’s checkup. If you ever need anything, don’t hesitate to reach out! 🌟💙 Best Wishes, Gate Medical Centre
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
From my experience I felt that that Dr I have seen has dealt with my situation with empathy and reassured me that everything will be ok, which it has thanks to her support and referrals. The receptionist staff are friendly and always polite. The midwife makes me feel relaxed and calms my anxiety by reassuring me twitch her knowledge and experience. Overall, they have all made me feel my needs have been met. Thank You
Visited September 2024
Review titled Gate Medical Centre
Replied on 11 October 2024
Dear Reviewer, Thank you for your heartfelt review. We are so pleased to hear that you felt supported and reassured by the care you received from our doctor and team. It's wonderful to know that the doctor’s empathy and the timely referrals helped address your situation, and we’re glad everything has worked out for you. We're also delighted to hear that our receptionist staff and midwife have made your visits comfortable and have helped ease any anxiety. Your positive words truly mean a lot to us, as our aim is always to meet the needs of our patients with care and understanding. If you need anything further, please don’t hesitate to reach out. We’re always here to support you. Best regards, Management - Gate Medical Centre
-
Review titled Bad Professional Service
Rated 1 star out of 5
by Aasam - Posted on 10 September 2024
I had operation on my back and few weeks after i had to get my stitches removed, I visited gate medical centre where the nurse (which at that present time i thought removed all my stitches) however on discovery few weeks after my partner seen two stitches still on my healing wound.. I called up the surgery as you do, but to my dissapointment the nurse was off work and not returning till another 2 weeks!! I was advised by reception staff to go AnE, my concern here is why are compliants and wrongfull procedures just ignored isit acceptable for a professional nurse to do half a job? Clearly shows why this practice is rated 2.4 thats defo a concern for the wider community!
Visited August 2024
Review titled Gate Medical Centre
Replied on 07 October 2024
Dear Aasam, Thank you for taking the time to leave us feedback. We sincerely apologize for the distress and inconvenience you've experienced. We fully understand how concerning it must have been to discover that the stitches were not completely removed, and we regret that this issue was not resolved in the timely manner you deserved. Please allow us to address your concerns directly: Nurse’s Procedure: We take matters regarding patient care very seriously. It is certainly not acceptable for any procedure to be left incomplete. We will review the circumstances surrounding your appointment with the nurse to understand what may have gone wrong and ensure that all staff are properly following procedures in the future. Communication and Follow-Up: We are sorry that the nurse was unavailable for follow-up and that you were advised to go to A&E. We understand this added to your frustration. Our team should have explored more immediate options to support you, and we will ensure that such situations are handled better in the future. Your Concern: We truly regret that your experience has led you to feel that the care provided was inadequate. We are committed to improving and learning from feedback like yours. Please rest assured that your concerns are taken seriously, and we will take steps to ensure this does not happen again. We would like to invite you to contact the surgery directly so we can discuss this matter in more detail and address any remaining concerns you may have. Your feedback is valuable in helping us improve the service we provide to all our patients. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. Kind regards, The Management Team Gate Medical Centre
-
Review titled Great pratice
Rated 5 stars out of 5
by MohammedAyubkhan - Posted on 18 October 2024
Its nice and polite service i am satisfied with all my need and seen doctor when ever i need it, Doctor listen my requirement.
Visited September 2023
Review titled Gate Medical Centre
Replied on 20 November 2024
Dear Mohammed, Thank you so much for your kind words! 😊 We're thrilled to hear that you're satisfied with the care you’ve received. Our team is always here to listen and support you whenever you need us. 🩺💙 Your feedback means a lot to us! Take care and feel free to reach out anytime! 🌟 Best Wishes, Management - Gate Medical Centre