GATEACRE BROW SURGERY
256 Hunts Cross Avenue, Liverpool, Merseyside, L25 8QTContact details and opening times
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Review titled Frustrated
Rated 1 star out of 5
by Dee - Posted on 09 May 2024
I rang up on Friday 3 rd May to ask about medication I was prescribed . The receptionist told me my medication had not been done as it was prescribed by oncologist at hospital and the practice did not know the dose . Whilst on the call the receptionist kept giggling , I could hear other staff giggling too. i asked her what she was laughing about and she said another member of staff had drawn a funny picture on a latex glove . I continued to talk about my cancer and said drug , she promised to look into it for me and to call on Tuesday as Monday 6th was a bank holiday . I called in on Tuesday to check and there was no recollection of my conservation with receptionist , nor had she asked a GP about my medication , no evidence whatsoever ! I have rang hospital myself to sort it. Most unprofessional for a member of staff to be laughing whilst on the phone . Just rang up now to see if medication done …. Been in queue position 7 for 40mins!!!! Given up! How can you be in queue position 7 for 40 minutes!!! Did call back instead . The communication is so poor at this surgery .
Visited May 2024
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