Gateways Gp Surgery
Andrew Close, Porters Park Drive Shenley, Radlett, Hertfordshire, WD7 9LPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Easing a Patient's Worry
Rated 5 stars out of 5
by G FOLEY - Posted on 21 June 2024
Following two minor cancer removals and having found a new growth I contacted Gateways, no doubt anxiety echoing in my voice. From making an appointment through the receptionists to seeing the medical professionals, the standard of service and care was exemplary. The receptionists provided a speedy service whilst demonstrating utmost concern. The GP was an absolute pleasure to engage with, placing one at ease and providing explanations that were easy to understand. The most recent reorganisation of service-access is to be applauded, as this will ensure the maximum number of patients are seen by the most appropriately qualified professional. Sincere thanks to all Gateways Staff.
Visited June 2024
Review titled Gateways Gp Surgery
Replied on 13 July 2024
Dear G Foley Thank you for your kind comments. The surgery team work very hard to continuously give a service of care to all our patients. We appreciate all feedback at the surgery as this helps us improve our services, however good feedback is very much welcomed and will be passed on to the team. Thank you for taking the time to pass these good comments on. Management
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Review titled The receptionists are extremely rude.
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2024
I have spoken to the receptionists at this surgery many times and they are always rude. On the dialling tone we are asked to treat the staff with respect, however I have never had the same respect back from a receptionist. I have not had a positive encounter with any of them. Most of the time they do not know what to do and give the wrong advice. All I was trying to do was leave a note for a GP and I was messed around calling back 3 times over 40 minutes.
Visited May 2024
Review titled Gateways Gp Surgery
Replied on 13 July 2024
Hello It is difficult to investigate your feedback without your name or the day/time you made a call. I am sorry on this occasion we can not help you. Many thanks. Management
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Review titled Amazing Service
Rated 5 stars out of 5
by Jackie M - Posted on 03 April 2024
My doctor at Shrewsbury Road surgery was extremely knowledgable and helped me to have a clear understanding of my current problems and helped me to see a bigger picture of my care plan and how to move forward. He was ver professional and easy to talk to without overcomplicating his communication. He is a great asset to the surgery and I am very happy to be his patient and under his care.
Visited April 2024
Review titled Gateways Gp Surgery
Replied on 15 April 2024
Good afternoon We are Red House Surgery(Radlett - Hertfordshire). Can we request that you redirect the feedback to the the correct surgery. Many thanks, Management Red House Group
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Review titled Perfect service
Rated 5 stars out of 5
by Howard - Posted on 29 January 2024
Phone answered within 1 minute and appointment made conveniently Would definitely recommend if you are looking for a local surgery.
Visited January 2024
Review titled Gateways Gp Surgery
Replied on 15 April 2024
Good afternoon Thanks for writing a 5-star response about us on NHS review. Management Red House Group
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Review titled Fast and corteous
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
Submitted request to be seen by GP at 9.05am this morning Got called back at 9.30 and offered an appointment at 10.10 today Impressive
Visited December 2023
Review titled Gateways Gp Surgery
Replied on 15 April 2024
Thanks for writing a 5-star response about us on NHS review. As a GP practice, we have invested a considerable amount of time to ensure our appointment system works very well and we will normally get back to you on the same day, having triaged your health concerns. Many thanks. Management Red House Group
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
The staff are unpleasant, rude and extremely unhelpful. You phone in the morning to make an appointment and told you're caller number 1 and a few minutes later the receptionist will cut the call. When you inform the manager he says their training. The same staff have been on training for the last 10 years.
Visited December 2023
Review titled Gateways Gp Surgery
Replied on 15 April 2024
Good Afternoon Thank you for your feedback, unfortunately as you have not given any details(including being Anonymous), we would be unable to investigate your complaint. However, if you wish to pass on your details and make a formal complaint, please email the surgery redhousegroup@nhs.net and we would be happy to review your complaint in full. Many thanks. Management Red House Group
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Review titled Outstanding support
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
We had an emergency appointment with the doctor at Kiveton Park Primary Care. She listened, made you feel tremendously supported and followed through with getting in touch with the hospital who, when we arrived knew our name and what the problem was. Unsure if it was her but after been seen at the surgery that afternoon we got an appointment through that we had been waiting for, it seems too much of a coincidence! So thank you for the dedication and support given and thank you to the Practice and not least our wonderful NHS!
Visited December 2023
Review titled Gateways Gp Surgery
Replied on 15 April 2024
Good afternoon We are Red House Surgery(Radlett - Hertfordshire). Can we request that you redirect the feedback to the the correct surgery. Many thanks, Management Red House Group
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Review titled Archwood Practice in Woodley is an amazing practice
Rated 5 stars out of 5
by Alison Kilduff - Posted on 20 November 2023
This is my parents practice and they have supported me amazingly to take care of my increasingly frail parents and deal with some extremely tricky situations (when no other service would). Always get an appointment, or call, dependent upon need. Always helped efficiently and professionally by the reception team. GPs listen and support with treatment, suggestions, referrals and follow-ups. No gaming of the system. Just straight forward, professional and personalised healthcare. Cannot thank and recommend them enough!
Visited November 2023
Review titled Gateways Gp Surgery
Replied on 15 April 2024
Hi We are Red House Surgery - Radlett(Hertfordshire). Can I request that you please redirect this feed back to the appropriate surgery. Many thanks, Management Red House Group.
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Review titled Friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
The flu and covid vaccination clinic was friendly and efficiently run. The staff professional and put us at ease. Great service.
Visited October 2023
Review titled Gateways Gp Surgery
Replied on 13 July 2024
Hello I will inform the team that you have written this wonderful review, as here at Red House Group, it has always been our mission to provide the very best in Primary Care. Many thanks. Management
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Review titled Fantastic Service
Rated 5 stars out of 5
by Linda Crossland - Posted on 12 September 2023
I have recently had COVID 19. Using the GP advice on the NHS app, I requested a fit note. I made the request in the morning and had a response by late afternoon. The response from the GP was thoughful, positive and much appreciated. The following week, I requested a second note. The response was from the same GP and said that he was pleased that I was feeling better than I had previously but accepting that I did still not feel recovered enough, so issued a second note. Whilst not appropriate for everyone, this online service, is really good, certainly as provided by Ashville Surgery. Both me and my husband cannot praise the service and care that we have received enough. From receptionists, nursing staff and GP's, we could not ask for more. Thank you to all of you
Visited September 2023
Review titled Gateways Gp Surgery
Replied on 15 April 2024
Good afternoon We note that you are not our patient as we are not Ashville Surgery. Many thanks, Management Red House Group