George Clare Surgery
Swan Drive, New Road, Chatteris, Cambridgeshire, PE16 6EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Neglectance
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2024
I am so disgusted, as of last Monday a family member of mine came to you for help due to a medical emergency and was sent home to call 111, 999 and did not offer to ring at the doctors as your words were we can't do nothing you need go to home. In which my family member has ended up in hospital and nearly passed away that day due to negligence. It took 10hours for an ambulance to come out which could of been quicker if you had rung them to help us
Visited November 2024
Review titled George Clare Surgery
Replied on 26 November 2024
Thank you for your feedback. If you would like to discuss your concerns further in order for us to review and investigate, please contact the surgery either my phone or email and request to speak to a member of the Management Team.
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Review titled Poor Consultation
Rated 2 stars out of 5
by Richard Rosenthal - Posted on 28 June 2024
Very disappointed with my consultation with the diabetic nurse at 2pm today I thought and hoped the patient's views and desires were equal to those of the consultant. In other words it should be teamwork. For the consultant to attempt to browbeat to change my regime of treatment set by two hospital consultants just over a year ago is unacceptable. And her statement of 'I write the prescriptions' is deliberately intimidating to a patient who is vulnerable. Hopefully my next meeting with her will be on her part less combative and then
Visited June 2024
Review titled George Clare Surgery
Replied on 26 November 2024
Thank you for your feedback. If you would like to discuss your concerns further in order for us to review and investigate, please contact the surgery either my phone or email and request to speak to a member of the Management Team.
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Review titled Rude staff unhelpful
Rated 1 star out of 5
by Marian Burgess - Posted on 28 June 2023
Had a reminder tex for a appointment at 10 . Got there to be told it had been cancelled. You have to be a Crystal ball to know it’s been cancelled. Moved it to 2.30 . Then I am missing part of my prescription so go the the pharmacy lady . To be told I could ring round myself to try and find a chemist that had it . I explained I had the same problem last month with the same tablet . No help . Just rude .
Visited June 2023
Review titled George Clare Surgery
Replied on 28 June 2023
We are sorry to learn of your negative experience at the surgery. George Clare Surgery takes negative feedback and complaints very seriously. If you wish to discuss your concerns further than please contact the practice and ask to discuss with a member of the Management Team.
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Review titled Poor reception
Rated 1 star out of 5
by R cross - Posted on 10 July 2023
Doctors are pretty good when you finally get to see one.the system of getting an appointment is disgraceful.reception staff need replacing and starting again with a new team
Visited June 2023
Review titled George Clare Surgery
Replied on 11 July 2023
We are sorry to learn of your negative experience at the surgery. George Clare Surgery takes negative feedback and complaints very seriously. If you wish to discuss your concerns further than please contact the practice and ask to discuss with a member of the Management Team.
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Review titled Impossible to make an appointment to see an actual doctor
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I have found it impossible to book an appointment to see a doctor at this surgery. I have tried ringing up first thing every morning, but when I do finally get through all the appointments are gone, and checking their online booking system at midnight each night, but no doctors appointments ever appear (or even though I’m their at midnight they go before I can book them). You can see a health care assistant but that doesn’t help me as I need to change medication and they can’t help with that. To make it worse today I got a text stating my blood results indicate I may have a serious problem and need more bloods but they’re only letting me see a health care assistant so I won’t be able to discus this with them and now have to deal with my anxiety and fear alone without any reassurance. Awful awful practise that should not be allowed to run like this.
Visited May 2023
Review titled George Clare Surgery
Replied on 17 May 2023
Thank you for your comment. The practice takes complaints and negative feedback extremely seriously and would be more than happy to discuss your concerns. We are really sorry that you have had a negative experience and would be happy to discuss at a convenient time.
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Review titled Worst ever doctors
Rated 1 star out of 5
by Marian burgess - Posted on 22 April 2023
Your Review: I have just registered here with . Worst experience ever. After a month on trying to get through finally got a answer at 8.31 ask to book a appointment with a doctor . Erh no got a nurse who was super qualified as she could do the same as a doctor so when along saw her she said would speak to the doctor and they would call me later . My problem would be solved today . Also I needed a emergency bloody test . First one available 27 th . No phone back from anybody . So the next day a called told them I was waiting for a phone from a doctor after I saw this nurse . To be told aww no doctors don’t call you ? But you could call at 8.30 tomorrow morning. To book a call with a doctor . What’s the point as you can’t get through and never any appointments.
Visited April 2023
Review titled George Clare Surgery
Replied on 24 April 2023
Thank you for your comment. The practice takes complaints and negative feedback extremely seriously and would be more than happy to discuss your concerns. We are really sorry that you have had a negative experience and would be happy to discuss at a convenient time.