Glebe Street Surgery
1 Glebe Street, Chiswick, London, Greater London, W4 2BDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Glebe Street Surgery.
Reviews
-
Review titled Worse practice
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2024
I have tried to get an appointment today and couldn’t get one for 3 weeks and couldn’t get a face to face appointment Terrible service
Visited May 2024
Glebe Street Surgery has not yet replied.
-
Review titled Receptionist bedside manner non existent
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
Incredible disappointing service. You only ever call a GP's surgery if you have tried every other avenue and have nowhere else to turn. I feel beyond let down and very low. I thought GP practices were about helping people in their hour of need. It's the opposite at this practice.
Visited October 2023
Glebe Street Surgery has not yet replied.
-
Review titled Poor poor service
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Good luck getting an appointment. It's like a lottery system. You need at call at 8am and if you're lucky you get an appointment, if not, try again the next day. Sometimes you can try call at 8:05am and all appointment slots are booked out. It's crazy.
Visited June 2023
Review titled Glebe Street Surgery
Replied on 15 November 2023
Realistically, you are quite right. As with most Practices, demand far outstrips our ability to accommodate it. Present rules mean that we book patients to see a doctor as soon as we can, but demand makes it sometimes a couple of weeks before we can get a patient seen. Each day, however, we have four consultation slots that are designated 'on the day'. Unhappily, these go within minutes as soon as we open, so once again, you are correct. The idea if it is urgent is indeed to call back the next day when we are faced by the very same situation. I am so sorry you feel it was poor service. We do try our best, and we have a great telephone system, but as calls are taken by one receptionist, it is such a small surgery; whatever we try, and we try many different things, it is impossible to accommodate the sheer volume of calls we get. Clive Polles Practice Manager