Glebedale Medical Practice
Fenton Health Centre, Glebedale Road, Stoke on Trent, Staffordshire, ST4 3AQContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Glebedale Medical Practice.
Reviews
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Review titled Receptionist Staff
Rated 5 stars out of 5
by Julie magee - Posted on 02 April 2023
I was recently attending for an appointment with my GP... While sitting waiting I was becoming very annoyed with other patients and the inappropriate comments they were using towards the reception staff. I feel that these girls go above and beyond to accommodate all patients in a respectful manner. Always very pleasant helpful and respectful.
Visited March 2023
Review titled Glebedale Medical Practice
Replied on 06 April 2023
Hi Julie, Thank you very much for the comment, they will be passed onto the reception team members. Many thanks, Glebedale Medical Practice
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Review titled Very helpful with empathy
Rated 5 stars out of 5
by Gwen Leighton - Posted on 23 March 2023
Was having problems with my prescriptions due to the companies I was using for delivery so the surgery helped me to sort the issue and communicated well with me.
Visited March 2023
Review titled Glebedale Medical Practice
Replied on 28 March 2023
Dear Gwen, Thank you so much for the NHS Review, it is very much appreciated. We are always happy to help our patients to the best of our ability and we are so glad this has been recognised. Please feel free to contact the Practice at anytime if we can be of any assistance. Many Thanks Liz Deputy Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Julie - Posted on 30 March 2023
Brilliant service . Emailed for an appointment, and received a call back the same day . Appointment booked for first thing the next morning . Thank you
Visited March 2023
Review titled Glebedale Medical Practice
Replied on 06 April 2023
Thank you for your review. this will be shared with the team Many thanks Glebedale Medical Practice
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Review titled Helpful reception
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
Supporting a young man where English is not his first language. The receptionist was patient, supportive and responsive to the patient's needs. Every attempt was made to ensure the patient was understood and his health needs were responded to appropriately. Keep doing an amazing job!
Visited March 2023
Review titled Glebedale Medical Practice
Replied on 28 March 2023
Thank you so much for leaving the Practice such a positive review. We try and support all our patients who have additional needs and we are so glad this is being recognised. We are always happy to help :) Many Thanks Liz Deputy Practice Manager
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Review titled Email service
Rated 4 stars out of 5
by Mrs P - Posted on 22 March 2023
I needed a prescription after an accident. It was not one of my regular prescriptions. It was dealt with quickly and efficiently. My request was dealt with within a few hours. Thank you
Visited March 2023
Review titled Glebedale Medical Practice
Replied on 28 March 2023
Dear Patient, We are so pleased you have found our emailing service is having such a positive impact on the Practice. We try and deal with all queries as soon as we can to help our patients. I will ensure your feedback is passed over to our Reception Team who monitor and deal with all Emails from patients. Many Thanks Liz Deputy Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Irene Stanway - Posted on 15 February 2023
New system to book appointments I emailed and got phone call within 30 seconds unbelievable efficient. Appointment made the lady was very nice and polite. Gives you faith in your doctors again. Well done and thank you.
Visited February 2023
Review titled Glebedale Medical Practice
Replied on 24 February 2023
Hi Irene, We hope you are well and thank you so much for the review. We are so happy you are finding our emailing service and response time efficient, we are constantly striving to improve our services and will continue to do so going forward. I will personally ensure your feedback is passed over to our Administration and Clinical team. Take Care Liz Deputy Practice Manager
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Review titled great ANP service
Rated 4 stars out of 5
by patrick quinn - Posted on 24 February 2023
Having been treated by two different doctors and got nowhere, It was a pleasure to be treated by the ANP today for the same ailment. the ANP was very caring and actually listened when I explained my symptoms, and put things in place to help, and made a follow up appointment. Thank you ANP.
Visited February 2023
Review titled Glebedale Medical Practice
Replied on 17 March 2023
Hi Mr Quinn Thank you so much for this lovely review, I will personally ensure all feedback is passed over to our GPs and our ANP. We appreciate all feedback from all patients to ensure high standards of care are maintained. Thank you again. Liz Deputy Practice Manager
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Review titled email appointment's
Rated 5 stars out of 5
by jackie chinnshaw - Posted on 15 February 2023
I cannot fault the service that you get with this practice. all the staff are so understanding and always willing to listen and help. I am loving this new way to make an appointment; and order medication, I struggle with time due to work and having a disabled son. The ladies always give me the best advice when I ring. The Doctors are very caring and very professional also explain in detail. I am very happy with the practice.
Visited February 2023
Review titled Glebedale Medical Practice
Replied on 24 February 2023
Hi Jackie, We hope you are well and thank you so much for the review, it really is very much appreciated. We have introduced the emailing service to help patients to book routine appointments and to request repeat prescriptions as we know everyday life can make it difficult to telephone the Practice or the pop in. We are thrilled that you find that the emailing service is having a positive impact and thank you so much for the feedback on the care you have received from our Receptionists and Clinical team. I will personally ensure all feedback is passed over. Take Care Liz Deputy Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
I cannot fault the service that you comes with this practice. All the staff are are extremly helpful and nothing is ever to much. I like that you are able to do a repeat prescription on line now as I struggle to nip into the doctors to get a repaet with my work times the doctors is closed by time I've finished so this way will help alot. I am very happy with the practice.
Visited February 2023
Review titled Glebedale Medical Practice
Replied on 24 February 2023
To Whom it may concern, Thank you so much for this review, it is very much appreciated. We are so pleased you are liking our new emailing service as we know working life can be difficult to work around booking appointments, ordering prescriptions and actually attending the Practice. So far we have had such positive feedback and we are constantly striving to improve our service. I will personally ensure your feedback is passed to all our staff. Take Care Liz Deputy Practice Manager