Glen Road Medical Centre
1-9 Glen Road, Plaistow, London, Greater London, E13 8RUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2024
I called Glen Road, (1stNovember) the medical receptionist was helpful, knowledgeable, and efficient. It made a welcome change. Thank you ⭐️⭐️⭐️⭐️⭐️
Visited November 2024
Review titled Glen Road Medical Centre
Replied on 01 November 2024
Dear Patient, Thank you very much for your feedback. We’re pleased to hear about your positive experience with our reception team. At Glen Road Medical Centre, we are committed to providing efficient, knowledgeable, and compassionate service at every step. It’s wonderful to know that our receptionist could assist you in a way that made a difference. Your recognition means a great deal to us, and we look forward to continuing to support your healthcare needs. Glen Road Medical Centre
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Review titled Professional
Rated 5 stars out of 5
by Mohammad Rezwanur Rahman - Posted on 01 November 2024
I had good experience with my GP. He is kind and good. Has sound medical knowledge. He took my blood sample twice and successful in first attempt. Well dressed and gentle. I am really happy. Thanks.
Visited November 2024
Review titled Glen Road Medical Centre
Replied on 01 November 2024
Dear Rezwanur, Thank you for sharing your feedback. We’re pleased to hear that you had a positive experience with your GP at Glen Road Medical Centre. Our team is dedicated to providing high-quality, compassionate care, and it’s encouraging to know that our commitment was reflected in your visit. We appreciate your recognition of our GP’s professionalism and skill, and we’re glad that you felt comfortable and well-supported throughout. Your health and satisfaction remain our top priorities, and we look forward to serving you in the future. Glen Road Medical Centre
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Review titled Medical Report
Rated 5 stars out of 5
by Mahad Mohamed - Posted on 12 November 2024
I have phoned Glen Road GP today requesting a medical report. I was told to fill in a online form and now has taken me here. I was helped with this procedure and am very happy with your member of staff for understanding and helping me going through making it easy for me. Thanks
Visited November 2024
Glen Road Medical Centre has not yet replied.
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Review titled Remarkable practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
Today I made a phone call regarding the transfer of my medical notes. The person I spoke with, was polite, friendly and courteous. This GP practice comes highly recommended.
Visited October 2024
Review titled Glen Road Medical Centre
Replied on 23 October 2024
Dear Patient, Thank you so much for taking the time to leave such a positive review! We’re delighted to hear that your experience with our team was polite, friendly, and courteous. Ensuring smooth communication and offering helpful service is important to us, and we’re glad we were able to assist you with your medical notes transfer. Your recommendation means a lot, and we look forward to continuing to provide you with excellent care as a Patient. Glen Road Medical Centre 💙
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Review titled Great doctors , horrible reception staff
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2024
I've had a mixed experience at this GP practice. The doctors are fantastic when you can actually see them, but getting an appointment is a real challenge. However, the real issue is with the reception staff. I understand it's tough dealing with patients all day — I work in customer service myself — but there needs to be more empathy and patience when communicating with people who are in pain or anxious about their health. I've been trying to get an MRI for months now, and when I finally found out from the MRI department that my results had been sent to the GP three days ago, I called to check if they were available. As a mother of two who works full-time, and struggling with increased pain, I was hoping for some reassurance. Instead, I was met with a blunt response, telling me I had to wait, that "I’m not the only one," and reminded this is the NHS — the same NHS I contribute to monthly. I understand the pressure they're under, but a little compassion could go a long way.
Visited September 2024
Review titled Glen Road Medical Centre
Replied on 26 September 2024
Thank you for taking the time to share your feedback. We're very sorry to hear that your recent experience with our practice didn’t meet your expectations, and we sincerely apologise for the frustrations you've encountered. We completely understand that booking appointments can be challenging at times, and we recognise the importance of timely care, especially when you're experiencing pain and managing family and work commitments. We're actively reviewing our appointment system to see how we can improve access for all patients. In regard to the interaction with our reception team, we are deeply sorry for the lack of empathy you felt during your call. While we strive to provide compassionate care at every level, it’s clear we fell short in this instance. We will be addressing this internally to ensure that all staff uphold the highest standards of patient communication, especially in sensitive situations like yours. We truly value the contribution you make to the NHS, and we appreciate the pressures you may be under, just as we are. Your feedback is essential for us to improve, and we want you to know that we are here to support you through your health journey. Please don’t hesitate to reach out if you'd like to discuss your concerns further — we would be happy to assist in any way we can. Once again, we apologise for any distress caused, and we’re committed to providing a more compassionate experience going forward. Glen Road Medical Centre
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 10 September 2024
I was phoning on behalf of my father in law and the practice was so helpful to get a appointment at a hospital that he would attend.
Visited September 2024
Review titled Glen Road Medical Centre
Replied on 26 September 2024
Dear Patient, Thank you for taking the time to share this review. We are so pleased to hear that the Patient Care Navigator at reception was able to assist you effectively with the issue you faced and helped you with your father in laws hospital appointment. Providing helpful and efficient service to our patients is important to us, and we're really grateful for your positive feedback. If there's anything else we can do to improve your experience or if you have any further questions or concerns, please don't hesitate to let us know. We appreciate your support! Glen Road Medical Centre
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Review titled Amazing nurse
Rated 4 stars out of 5
by Seama miah - Posted on 11 September 2024
I had an amazing experience with nurse beaverly giggs, she is very lovely and very supportive. She give very good advices and takes care of her paitents very well.
Visited September 2024
Review titled Glen Road Medical Centre
Replied on 26 September 2024
Dear Seama, Thank you for taking the time to share your experience. We are grateful to hear that your appointment with Beverly had a positive impact on your health. We appreciate your kind words and are pleased to know that Beverly had provided you with good advice and took care of you. Our team is dedicated to providing excellent care and your well-being is our top priority. If you have any more feedback or if there's anything else we can do for you, please feel free to reach out to our Patient Care Team. Thank you for choosing Glen Road Medical Centre and for trusting us to keep you healthy. We wish you continued health and well-being. Glen Road Medical Centre
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Review titled Glen Road Medical Centre
Rated 4 stars out of 5
by Gabriel Ajeigbe - Posted on 25 August 2024
I was given prompt attention and thorough service. I didn't have any problems getting to the centre. I didn't have to wait for ages before I was attended to.
Visited August 2024
Review titled Glen Road Medical Centre
Replied on 06 September 2024
Thank you for taking the time to share your experience at Glen Road Medical Centre. We’re thrilled to hear that you found our services prompt and thorough, and that your journey to the centre was hassle-free. We strive to provide efficient and compassionate care to every patient, ensuring that no one has to wait unnecessarily to receive attention. It’s wonderful to know that we met your expectations in this regard. Your feedback is greatly appreciated and serves as encouragement for our team to continue improving and delivering high-quality healthcare. Should you have any further needs or suggestions, please don’t hesitate to contact us. We are here to support your health and wellbeing. Glen Road Medical Centre
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Review titled Quick reply to various queries
Rated 5 stars out of 5
by Denise Joaquim - Posted on 23 July 2024
I have had some queries about different issues recently and this review is for the secretary specifically has she/he has been most helpful in helping very quickly and it was most appreciated. Thank you
Visited July 2024
Review titled Glen Road Medical Centre
Replied on 13 August 2024
Dear Denise Thank you for taking the time to share your experience. We’re thrilled to hear that our secretary was able to assist you quickly and effectively. Your appreciation means a lot to us and reinforces our commitment to providing excellent support to all our patients. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help and look forward to continuing to serve you. Glen Road Medical Centre
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Review titled Great doctor
Rated 5 stars out of 5
by Tracy kelly - Posted on 20 June 2024
Phone today got appointment straight away for a bite that was infected very impressed with how quick I got the appointment
Visited June 2024
Review titled Glen Road Medical Centre
Replied on 24 June 2024
Dear Tracy, Thank you for your positive feedback! We are delighted to hear that you were able to get an appointment promptly and efficiently for your infected bite. Providing timely and effective care is a priority for us, and we're glad we could meet your expectations on this occasion. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to our Patient Care Team. We're here to help ensure your continued well-being. Thank you once again for your kind words. Glen Road Medical Centre