Glenlyn Medical Centre
115 Molesey Park Road, East Molesey, Surrey, KT8 0JXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Communication
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2024
I asked for a prescription and didn’t hear anything. Eventually found the response was provided in the NHS App – good job I had a look otherwise I would never have known that it had been approved!
Visited November 2024
Glenlyn Medical Centre has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2024
When I contacted the practice with my problem, they gave me an appointment to see me , listened to the problems ,examined me, and diagnosis was made. Treatment was given for 2 weeks to treat the infection. Follow up visit showed the clearance of infection and discharged. Thanks for the prompt response and treatment.
Visited November 2024
Glenlyn Medical Centre has not yet replied.
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Review titled Scam practice
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2024
Had requested GP appointment on 3 occasions for various ailments in 2024 via online and phone. All were ignored and never contact back with an appointment. They are ignored. Impossible to get to see a GP. Last year when I managed to get one when you get to the surgery, it is completely empty and desolate. They are not as overworked as they claim. Needs reporting to CQC.
Visited October 2024
Glenlyn Medical Centre has not yet replied.
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 28 October 2024
I’m shocked at the lack of communication skills at this practice. I was due for a particular blood test to be performed but to my dismay the blood test wasn’t ordered!! It was only because I asked if it was requested that the phlebotomist agreed to add it on- despite this the test hasnt been organised so it was a complete waste of time. It is hard enough to get an appointment at the best of times-this is not a good use of nhs resources and leaves me with no confidence in the staff at the practice.
Visited October 2024
Glenlyn Medical Centre has not yet replied.
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Review titled Complete disinterest
Rated 1 star out of 5
by Elizabeth Lawlor - Posted on 06 August 2024
I have tried to get help from Glenlyn 2 days running - obviously I no longer expect a face to face meeting with a doctor but I have severe abdominal pain and a temperature indicating an infection somewhere inside - you would think that would warrant a medical professional actually ringing me. Thank goodness for Kingston and Teddington emergency departments which where I now sitting having given up on Glenlyn
Visited August 2024
Glenlyn Medical Centre has not yet replied.
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Review titled Bad communication
Rated 1 star out of 5
by Mrs liddle - Posted on 16 May 2024
Had an appointment spent ten minutes at reception checking in to find they had nothing on system. Found out it was upside and as soon as the therapist saw us she t said, your late. Very poor service my daughter has learning difficulties and did not want to go ahead with her therapy because the lady was cross with us .
Visited May 2024
Glenlyn Medical Centre has not yet replied.
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Review titled Long delays for blood test appointments
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2024
Lovely lady on phone, however have to wait 8 days for simple blood tests. Please make more appointment available. It is ridiculous, I was available anytime except 1 morning and advised I'd take any cancellation- apparently no an option.
Visited May 2024
Glenlyn Medical Centre has not yet replied.
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Review titled Unable to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2024
I recently had a blood test and received a text saying I need to talk to the doctor. I have been trying unsuccessfully for over a week to get an appointment. I have filled an online form to request an appointment, and received no response. It is not possible to call to get an appointment, unless it is an emergency, which it may be. And I went in to talk to someone and got nowhere. So many barriers are in my way to stop me getting an appointment.
Visited April 2024
Glenlyn Medical Centre has not yet replied.
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Review titled Very poor customer service
Rated 1 star out of 5
by Daniels - Posted on 10 April 2024
I am writing this review with frustration as I could not get an appointment for four days of trying to call for my daughter who was sick and needed antibiotics. Eventually, after getting through, I was told there were no appointments to try again the next day and fill in a form online. I did this and still could not get an appointment. Accord again the following day as my daughter was getting sicker and was told to take her to A&E or call 111 . This is not acceptable no wonder the NHS gets overwhelmed. All she needed was to be seen by a GP to get antibiotics . Eventually after arguing and filling another form online, I was given an appointment. The doctor was brilliant very kind and helpful . I just worry they are telling their customers to call 111. This is how people can get very sick if they don’t have a telephone or the Internet and they’re the elderly .
Visited April 2024
Glenlyn Medical Centre has not yet replied.
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Review titled Never appointmenta
Rated 1 star out of 5
by Daniel Gamble - Posted on 12 February 2024
Never appointments online can't do the form as always to many requests prior, never get through on the phone, just been on hold number 16 for 3/4 of an hour and moved to 15. Been trying to get in contact for over a month now.What is incredible is they texted me about this great online service today. At least I can go to the surgery to see a receptionist who won't assist either.
Visited February 2024
Glenlyn Medical Centre has not yet replied.