Glenlyn Medical Centre
115 Molesey Park Road, East Molesey, Surrey, KT8 0JXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Glenlyn Medical Centre.
Reviews
-
Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
I echo the views given about the lack of a method to contact the surgery and receive some form of medical attention. I submitted the appropriate email on their website, waited 2 to 3 weeks without anything other than a holding response. I now find that I can no longer contact them as their message:- "We have reached clinical capacity on our website for today" has appeared for days on end, irrespective of the times I have attempted to reach them. Phoning them gives 5 options, none of which provide a route to a consultation. I have always had really good treatment from the surgery when I have managed to get an appointment. I note that they are still accepting new patients, which seems perverse given their inability to cope with the patient load that they already have.
Visited June 2023
Glenlyn Medical Centre has not yet replied.
-
Review titled Poor contactability
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
Most of the doctors are good. Unfortunately you 'see' a different one every time, many of whom are locums so no continuity. Main issue is getting hold of the surgery or trying to make appointments. Vast majority are telephone appointments where you have to wait for half the day to be called. There is usually at least a two week wait for one of these. Phone lines are ridiculously busy, with 20+ people in the queue ahead of you. The main method of communication is via the website messaging system, which periodically closes when it reaches 'Clinical capacity' for the day so you can't even send a message and you are advised to use other services such as 111. It is very frustrating, even if you are technologically competent. I dread to think about how older people cope. And the practice is apparently accepting new patients when it can't deal with the ones it already has. Unbelievable.
Visited May 2023
Glenlyn Medical Centre has not yet replied.
-
Review titled Utterly appalling third world surgery.
Rated 1 star out of 5
by CHRISTOPHER Perkins - Posted on 23 June 2023
My latest attempt to seek assistance from a doctor has taken exactly a month to get a response. Every day this week any attempt to get a response proving futile, repeatedly being told, 'We are unable to deal with any issues, go to A&E, ring 111 or go to a walk in somewhere'and this is at 8am in the morning. Today I received a phone call to apologise for the months wait. After 3 years of decline into this pitiful example of a surgery I have had enough and moved to another surgery. Glenlyn is a joke.
Visited May 2023
Glenlyn Medical Centre has not yet replied.
-
Review titled Horrible practice
Rated 1 star out of 5
by Omar - Posted on 11 June 2023
I’ve been suffering with gout for weeks now and contacted the practice back in may and still waiting for them to get back to me, their phones are impossible to get hold of and their online booking is often not working due to reaching capacity, my health is just getting worse and this practice is horrible and apparently they are still accepting new patients!
Visited May 2023
Glenlyn Medical Centre has not yet replied.
-
Review titled I get never get an appointment
Rated 1 star out of 5
by JANE DENISE HENDY - Posted on 04 April 2023
The GP stopped my medication but I just cannot get another appointment to discuss this. The website is continuously down due to technical issues, the phone I can never get through. Even when I do - as today - I'm told no appointments until next week - and next week I'm told exactly the same thing. Honestly, I'm so tired of trying - it's impossible - and making me think I have to find a private GP if I ever want to see a doctor again. How they can have no website - no good phone access - and no email is amazing - in fact there is absolutely no way to make contact at all. How is this allowed? I'm a Professor who has spend half lifetime studying the NHS (and training it's staff) - my goodness the worst of all predictions for this service have come true. Nothing to clap for - nothing to be proud. So very very sad.
Visited April 2023
Glenlyn Medical Centre has not yet replied.