Gloucester Road Medical Centre
Tramway House, 1A Church Road, Bristol, Avon, BS7 8SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant GPs and med students
Rated 5 stars out of 5
by Lizzie Howe - Posted on 14 March 2024
I have had several consultations over the past few weeks and I want to say thank you to these clinicians for taking me seriously and treating me so well. They were compassionate and empathetic and answered all my questions and concerns. They were very honest about their impressions of my condition and were very reassuring. Both medical students were incredibly professional and kind. The med students history taking was incredibly thorough, yet she was so empathetic and compassionate and made me feel at ease. Both students are a credit to their med school and will make amazing doctors I am sure. Thanks once again to those above. I didn’t have very good experiences with doctors the week before in the emergency dept, which made me incredibly nervous about going to the GP. However, the way I was treated at the GP made me so comfortable, they made me feel as though they genuinely cared. Thank you so much, you made a horrible time much easier.
Visited March 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Wonderful GP
Rated 4 stars out of 5
by E shephard - Posted on 15 March 2024
I attended my appointment with female Doctor at 09:00 this morning. I found her professional manner to be wonderful. She has a fantastic bedside manner - quality that is sometimes in short supply today, and put me at ease immediately. Thorough and reassuring with clear instruction on self care for my problem. Very positive experience. Thank you
Visited March 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Unfriendly and confusing service
Rated 1 star out of 5
by Ms R Hernández Flores - Posted on 21 February 2024
I have tried to make a follow up appointment several times already and I found it confusing as well as unfriendly, unhelpful and left me feeling why did I leave my previous surgery. I feel after this and previous interaction that I want to find a different better surgery.
Visited February 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Reassuring Centre
Rated 5 stars out of 5
by Sheila Quin - Posted on 03 February 2024
This was for a blood test with nursing staff. Nurse was polite and positive and excelled in taking this sample leaving minimum bruising
Visited February 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Very positive
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2024
I had a pre arranged phone call from a GP, a very helpful and efficient consultation. Follow up was arranged during the call.
Visited January 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Excellent diabetes review meeting
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
A very helpful, informative meeting to discuss the results of recent tests etc. to do with blood sugar levels - all done in a very pleasant, professional manner.
Visited January 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Jill - Posted on 20 January 2024
I was seen on time. The health care assistant was friendly and professional. After taking my blood she checked if I was alright with tape. I didn't feel anything and don't have any bruising
Visited January 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
I was seen by my GP on time. The consultation was thorough and I did not feel rushed. I have been able to book a blood test for next week at a time if my choice.
Visited January 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Having just completed form to renew prescription
Rated 3 stars out of 5
by Robin J Marriner - Posted on 28 January 2024
Form would not submit and where i said i was a human kept changing the submission and it was not submitted. (refused submission). But some of the medicines expire this week
Visited January 2024
Gloucester Road Medical Centre has not yet replied.
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Review titled Very Poor Customer Service
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
I requested a letter from the GP and I received a text saying it weas ready to be collected. I was away with work so drove 45 minutes to collect it, but they couldn't find it, so I was asked to come back. Whilst I know these things happen, it was a significant waste of my time, for nothing but poor administration, so I logged an informal complaint, asking that the fee be waived. After making another 45 minute journey, I collected the letter, but hadn't had a response to my message, so paid, as it needed to be sent off. I asked the receptionist to chase a response for me. Whilst waiting, I had the letter returned by the people who had received it, stating that some information was missing. I then made a formal complaint and, after chasing a response again, I received a letter in the post, denying my request for a refund. Having laid out a very sensible argument why what they were saying was not reasomable and requested a reply via email, I received another letter, but from the GP, which felt very blunt. Whilst it said that they hold themselves accountable, this does not extend to actually making it right with the person it has affected. Whilst I am aware that the fee is both for their expertise and time, it appears that they do not value anyone else's time. It also appears that customer service or care is not high on their list of priorities, as it is clear that they'd rather this was escalated, rather than a compromise reached. Whilst this is representative of what I have experienced since being with them, it is disappointing nonetheless.
Visited January 2024
Gloucester Road Medical Centre has not yet replied.