Goldington Avenue Surgery
85 Goldington Avenue, Bedford, Bedfordshire, MK40 3DBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Goldington Avenue Surgery.
Reviews
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Review titled Kind and compassionate nurse
Rated 5 stars out of 5
by Caitlin - Posted on 09 July 2024
I had an appointment today for a smear test, and it is the best experience I’ve had at this surgery. The nurse was kind and made me feel at ease. She is a credit to the profession.
Visited July 2024
Goldington Avenue Surgery has not yet replied.
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Els - Posted on 14 June 2024
I just wanted to give a short shout-out to the receptionist who spoke to me today. I really needed to get an appointment and was feeling a bit stressed about getting it sorted. She was very helpful and gentle in her manner and I feel much better for having spoken to her. I really appreciated how she helped me.
Visited June 2024
Review titled Goldington Avenue Surgery
Replied on 16 June 2024
Thank you for such a lovely feedback! Whilst I cannot say which member of team you have spoken to, I shall echo your sentiment as I can truthfully say that our reception team consists of kind, warm and professional people, who try their best to be supportive and helpful however they can. I have therefore forwarded your words to the whole team to lift the spirits and bring sunshine to their weekend. Kind regards, Dr Custovic
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Review titled Excellent end of life care
Rated 5 stars out of 5
by Janet G - Posted on 16 June 2024
Praise for all staff and medical teams who were involved in the care of my late mother. This includes the aligned community nurse and palliative care teams. She was treated promptly and with compassion from everyone whenever she and the family needed support or medical advice. This allowed her to remain at home where she died peacefully.
Visited June 2024
Review titled Goldington Avenue Surgery
Replied on 16 June 2024
I am glad that we were able to be of service to you and your late mother at a very vulnerable time in all your lives. Thank you for taking time to write this review; your words are much appreciated. Kind regards, Dr Custovic
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Review titled Great practise
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Dr dipsi patel exelent,sorted problems with my meds and got things moving for my treatment she is understanding and listens,explains everything so you understand,having this dr working for the surgery is a asset very good
Visited April 2024
Review titled Goldington Avenue Surgery
Replied on 16 June 2024
Thank you for the words of praise! I have forwarded them to Dr Patel who is very grateful that you have taken time to put them on paper. Kind regards, Dr Custovic
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Review titled Brilliant Practice extremely caring and efficient.
Rated 5 stars out of 5
by Pauline Hoare - Posted on 15 March 2024
Since joining the practice in October 2021 we are delighted with the care and attention we receive from all staff, receptionists, nurses, paramedic, pharmacist and all doctors that we have seem. The care my husband received recently from both dr and physio was first class. The care we receive is excellent. Thank you all so much.
Visited March 2024
Review titled Goldington Avenue Surgery
Replied on 16 June 2024
Thank you for your kind words! The team are all hard working and it is lovely to read such warm words of appreciation. Kind regards, Dr Custovic
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Review titled Horrible service from receptionists
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2024
Horrible service from receptionist. Contacted to request appointment on the day. I was in distress. Receptionist was rude and not helpful. Receptionist said she has duty of care only for nice patients. Put in complaint and the said Receptionist made up total lies about support provided. Needles to say that I will be taking it further to ombudsman. Avoid at all costs this surgery if you can.
Visited March 2024
Review titled Goldington Avenue Surgery
Replied on 01 April 2024
As per our reply to your original complaint, the receptionist tried to help you but you were aggressive towards her in your manner of speech. We do not tolerate abusive behaviour and reserve the right to end calls where it is felt that a person is speaking in an unreasonable manner, as in this case.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
I rang at 8am on a Monday morning after being unwell over weekend. I did have a long wait but was given an appointment within 2 hours, very helpful & professional receptionist. Thankyou
Visited January 2024
Review titled Goldington Avenue Surgery
Replied on 22 January 2024
Dear patient, Thank you for your kind words about our receptionist helpful and professional attitude. I will make sure that the team is given your feedback which, no doubt, will be greatly appreciated! Kind regards, Dr Custovic (GP)
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Review titled Great attitude, response and service
Rated 5 stars out of 5
by Dr Margaret J Turner - Posted on 24 November 2023
Having recently had a hip replacement, I found the surgery's initial consultation and referral system to be very professional and slick. Likewise my post-op care when they made an appointment for clips to be removed on the day requested - and the treatment was carried out quickly, efficiently and with good humour.
Visited November 2023
Review titled Goldington Avenue Surgery
Replied on 04 December 2023
Thank you for taking the time to provide a review of our surgery. I was very pleased to read your feedback on the care that you received from our team. I have shared your feedback with my colleagues. Regards Kevin Murphy Practice Manager
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Review titled Fantastic Nursing Team
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2023
All my experience of the nursing team at GA Doctors has been positive. From vaccinations for holidays to asthma consultations and other routine check ups, the nurses are always very informed and answer any questions, helpful and compassionate in their manner. They give you their time and listen carefully, the appointments never feel rushed yet they somehow run on time!
Visited April 2023
Review titled Goldington Avenue Surgery
Replied on 17 April 2023
Thank you for taking the time to leave your lovely feedback, I will make sure that this is passed on to our nursing team. Many thanks, Caroline Mrs C Prentice, Practice Manager
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Review titled Good surgery
Rated 3 stars out of 5
by Anonymous - Posted on 02 February 2023
I came for a appointment to see a docror who was lovely to me,my problem was solved as to what was wrong,doctor had to send pictures to dermatology got my diagnosis and was given a prescription picked up the meds from chemist thats when prob started i have the meds utterly confused how to use them properly chemist didnt know either,they gave me a copy of prescription im still confused how or in what order to supply the ointments to my body as i have 3 diff ones,still do not know im useing them and hoping its in right order just confused
Visited January 2023
Review titled Goldington Avenue Surgery
Replied on 02 February 2023
Thank you for your review. If you are confused about how to use your medication please do call the practice on 01234 349531 and we can make you a telephone appointment with our clinical pharmacist who will be able to talk you through this.