Goldington Avenue Surgery
85 Goldington Avenue, Bedford, Bedfordshire, MK40 3DBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Goldington Avenue Surgery.
Reviews
-
Review titled Goldington Avenue
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2024
The e consult service worked well and I had an appointment later the same morning. The nurse who attended to me was efficient, kind and followed up the next day. I cannot fault the care I received
Visited December 2024
Goldington Avenue Surgery has not yet replied.
-
Review titled An excellent consultation
Rated 5 stars out of 5
by Edwin Martin - Posted on 24 November 2024
Last week I did an e-consult one morning. A short time later I was phone with an appointment that morning. I was seen by a young female doctor. She was a registrar and her consultation technique was excellent allowing me to speak, asking open questions and giving me options of what to do. At the end of the consultation she examined me competently. The problem was managed logically and with no fuss. As an ex trainer I was impressed. Thank you
Visited November 2024
Goldington Avenue Surgery has not yet replied.
-
Review titled Supported
Rated 5 stars out of 5
by Juliette March - Posted on 25 July 2024
I wanted to drop a message of thanks in for both Doctors and Nurses at the surgery, the care I have received both past and present and been brilliant, super efficient, knowledgeable, friendly and caring. Only minor ailments thankfully, but these can still make you feel really low, getting things sorted now with the advice and support provided. Thank you
Visited July 2024
Goldington Avenue Surgery has not yet replied.
-
Review titled Kind and compassionate nurse
Rated 5 stars out of 5
by Caitlin - Posted on 09 July 2024
I had an appointment today for a smear test, and it is the best experience I’ve had at this surgery. The nurse was kind and made me feel at ease. She is a credit to the profession.
Visited July 2024
Goldington Avenue Surgery has not yet replied.
-
Review titled Helpful receptionist
Rated 5 stars out of 5
by Els - Posted on 14 June 2024
I just wanted to give a short shout-out to the receptionist who spoke to me today. I really needed to get an appointment and was feeling a bit stressed about getting it sorted. She was very helpful and gentle in her manner and I feel much better for having spoken to her. I really appreciated how she helped me.
Visited June 2024
Review titled Goldington Avenue Surgery
Replied on 16 June 2024
Thank you for such a lovely feedback! Whilst I cannot say which member of team you have spoken to, I shall echo your sentiment as I can truthfully say that our reception team consists of kind, warm and professional people, who try their best to be supportive and helpful however they can. I have therefore forwarded your words to the whole team to lift the spirits and bring sunshine to their weekend. Kind regards, Dr Custovic
-
Review titled Excellent end of life care
Rated 5 stars out of 5
by Janet G - Posted on 16 June 2024
Praise for all staff and medical teams who were involved in the care of my late mother. This includes the aligned community nurse and palliative care teams. She was treated promptly and with compassion from everyone whenever she and the family needed support or medical advice. This allowed her to remain at home where she died peacefully.
Visited June 2024
Review titled Goldington Avenue Surgery
Replied on 16 June 2024
I am glad that we were able to be of service to you and your late mother at a very vulnerable time in all your lives. Thank you for taking time to write this review; your words are much appreciated. Kind regards, Dr Custovic
-
Review titled Great practise
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Dr dipsi patel exelent,sorted problems with my meds and got things moving for my treatment she is understanding and listens,explains everything so you understand,having this dr working for the surgery is a asset very good
Visited April 2024
Review titled Goldington Avenue Surgery
Replied on 16 June 2024
Thank you for the words of praise! I have forwarded them to Dr Patel who is very grateful that you have taken time to put them on paper. Kind regards, Dr Custovic
-
Review titled Brilliant Practice extremely caring and efficient.
Rated 5 stars out of 5
by Pauline Hoare - Posted on 15 March 2024
Since joining the practice in October 2021 we are delighted with the care and attention we receive from all staff, receptionists, nurses, paramedic, pharmacist and all doctors that we have seem. The care my husband received recently from both dr and physio was first class. The care we receive is excellent. Thank you all so much.
Visited March 2024
Review titled Goldington Avenue Surgery
Replied on 16 June 2024
Thank you for your kind words! The team are all hard working and it is lovely to read such warm words of appreciation. Kind regards, Dr Custovic
-
Review titled Horrible service from receptionists
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2024
Horrible service from receptionist. Contacted to request appointment on the day. I was in distress. Receptionist was rude and not helpful. Receptionist said she has duty of care only for nice patients. Put in complaint and the said Receptionist made up total lies about support provided. Needles to say that I will be taking it further to ombudsman. Avoid at all costs this surgery if you can.
Visited March 2024
Review titled Goldington Avenue Surgery
Replied on 01 April 2024
As per our reply to your original complaint, the receptionist tried to help you but you were aggressive towards her in your manner of speech. We do not tolerate abusive behaviour and reserve the right to end calls where it is felt that a person is speaking in an unreasonable manner, as in this case.
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
I rang at 8am on a Monday morning after being unwell over weekend. I did have a long wait but was given an appointment within 2 hours, very helpful & professional receptionist. Thankyou
Visited January 2024
Review titled Goldington Avenue Surgery
Replied on 22 January 2024
Dear patient, Thank you for your kind words about our receptionist helpful and professional attitude. I will make sure that the team is given your feedback which, no doubt, will be greatly appreciated! Kind regards, Dr Custovic (GP)