Goldsworth Medical Practice (Woking)
York House Medical Centre, Heathside Road, Woking, Surrey, GU22 7XLContact details and opening times
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Reviews
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Review titled Two good experiences and one less so
Rated 4 stars out of 5
by R Abraham - Posted on 31 August 2022
I was advised (by text) that i was due a routine blood test and i booked this on-line and was prompted to a choose a convenient date. I did so, and was indeed offered one of my chosen dates. I received a reminder and attended the surgery and was seen on time with no delay whatsoever. So very good indeed. Subsequent to this i received another text to make an appointment with a Doctor because of a high Cholesterol result. I tried to do this on-line, but this time, the booking system advised that the surgery was closed even though it was actually open (5:40pm). So, i called the surgery and was advised by the telephone system that i was No6 in the queue. After 5 mins or so i was No5 in the queue and this progressed (by about 5:50pm) to No2 in the queue. But, it stayed that way until beyond 6:30 when the surgery had closed, but the system still advised me that i was No2 in the queue. So, given that i was on the phone for 50 minutes to no effect was clearly not so good. The following morning (8am) I telephoned the surgery again and was advised that i was No3 in he queue and within a couple minutes i spoke to a very pleasant receptionist who was very helpful and provided all of the information i needed including booking the appointment. On balance, my not so good experience the previous afternoon, was probably down to a systems problem. The fact that the on-line system said that the surgery was closed when it was still open, is something of a clue to this effect. I also know that the Practice Manager of this surgery is very conscientious and does take note of this feedback along with corrective action where possible (see her other replies). Overall therefore, i would still very much recommend this surgery.
Visited August 2022
Review titled Goldsworth Medical Practice (Woking)
Replied on 05 September 2022
Dear Mr Abraham, Thank you for taking the time to submit this review. I am pleased to hear the blood test appointment went well. As I was away from the surgery on leave during this incident I have discussed with the Reception managers the issues you experienced when attempting to book the GP appointment. I was informed the website forms were turned off due to staffing shortages on that particular day and turned on the following morning. We have checked the message template for the website which advised patients the website was closed. The wording has been updated to make it clearer that the surgery is still open for any bookings and queries but it is just the website forms that are turned off. We have reported the issue you experienced when waiting on the queue. Our phone system was changed in July 2022 and had been working well with a couple of issues at the beginning which is to be expected with any system. The company were able to resolve these issues in a timely manner and therefore it is our expectation this will be the case again. We will follow up on this today to ensure this does not occur again. Apologies for the inconvenience caused. Thank you for bringing these issues to our attention and I sincerely appreciate your patience with us as we work to resolve these. Kind regards Shalini Barnard Practice Manager