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Goldthorpe Medical Centre Pms Practice

Goldthorpe Green, Goldthorpe, Rotherham, South Yorkshire, S63 9EH

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Reviews

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  1. Review titled Shocking service

    Rated 1 star out of 5

    by Anonymous - Posted on 09 May 2023

    Rang constantly from 8:00 no answer had to do school run so could not go in person and tried again until 8:53 after 30 phone calls to be told no appointments for my mum who is 72 years old and having breathing problems due to chest infection and if she was that bad to take her to A&E where she would be stuck for 6 hours, Brilliant service not !!!!!!

    Visited May 2023

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    Review titled Goldthorpe Medical Centre Pms Practice

    Replied on 09 May 2023

    Dear Patient, Thank you for your recent feedback regarding BHF Goldthorpe. I am sorry to hear of the concerns you have raised regarding not being able to contact the practice by telephone and not being able to get an appointment for your mum. I can confirm that our staff members at BHF Goldthorpe do try to offer the best patient care and answer the telephone as soon as possible, we do however have high patient demand for appointments, as do all practices and there are times when the telephone line is busier than others meaning that other patients can’t get through. I would like to provide you reassurance that all feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention. It would therefore be greatly appreciated if you could please contact us quoting reference number BHF78 so we can get some further details to be able to look into the concerns raised further. Please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF78. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net 01226 729896

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