GOODCARE PRACTICE
Grand Union Village Health Centre, Taywood Road, Northolt, Middlesex, UB5 6WLContact details and opening times
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Reviews
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Review titled Very rude receptionist and poor practice
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
I called the GP to know why the refferal has been rejected by the hospital. This was on Jan 2024 and referral was rejected on Nov 2023 and I was not updated about it until I rang the hospital today. Since, I changed my daughter GP recently (1 week ago) the receptionist told be abruptly that she could not access her record and to call my current GP and hung up the phone. I called my current GP and was advised that they could not assess her record either and best thing would be to call the hospital. I called them back and forth to three different places previous GP, hospital and current GP and none of them would give me the information I needed. In particularly the receptionist in Good care practise was not at all willing to listen my concern at all and kept telling me they could not access my daughter information period and cut off the phone 3 times. She did not put any effort to help me and kept telling me to contact my current GP. I don’t still understand how to access the reason for the rejected referral as I truly believe it’s my right to know as a parent and also about my daughter wellbeing.
Visited January 2024
GOODCARE PRACTICE has not yet replied.
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
I rang goodcare practice regarding a blood test booked . The female representative seemed to go quiet when she heard my voice respond to her hello. I spoke again. This time the representative was abrupt. She asked me for my date of birth. I proceeded to tell her, but she cut me off , she raised her voice saying , hello hello. I remained calm and asked if she could hear me ok, she said yes, then asked me my name. I told her. She went quiet again . Then put the phone down on me. Lovely! I rang again , this time someone was polite but did not address her colleague's rudeness . Glad I left this practice years ago. I only called because this surgery's number was given for my blood test query. Nightmare.
Visited October 2023
GOODCARE PRACTICE has not yet replied.
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Review titled Still waiting
Rated 2 stars out of 5
by Patricia mccormick - Posted on 29 July 2023
I done an online request on Saturday 22nd July, the practise would contact me before or on Tuesday 25th July, I'm still waiting? I emailed them on Thursday 27th asking for someone to contact me, still waiting. I am needing help with my antidepressants, and my mental health, and they don't seem to care. I am very very upset with how this has worked out would not recommend.
Visited July 2023
Review titled GOODCARE PRACTICE
Replied on 31 July 2023
Dear Patricia McCormick I was sorry to hear that we didn't respond to your request in a timely way. We have looked into it and a memeber of staff should have contacted you today to sort it out. Please accept my apologies and contact us again if there any other issues. Andrew Sarek, Business Manager
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Review titled Bad service
Rated 1 star out of 5
by Liz Mcewan - Posted on 06 July 2023
I called On Tuesday 04/07 and I was 37 in-line ( I waited 45 mins) I got to number 1 and I was cut off. I called again I was number 17. I Explained to the receptionist what happened , that there must be something wrong with your system, she wasn’t interested! I explained I bought over the counter medication for cystitis and I was up all night with bad systems. I asked if the doctor could leave me a prescription at the pharmacy ( which the doctor has done in the past) she said I needed a face to face appointment at 2.45 ( a whole day I would have to endure pain) A face to face appointment was not needed, waste of resources! She then told me to call back the next day, I would then have to endure another 45 mins of wait time on the telephone and pain discomfort. I contacted boots online service and ordered the tablets for a cost of £23. I have paid my taxes and national insurance into the NHS all my life (luckily I do not go to see the GP) The one time I needed a simple request I was refused…can you please advise me how I can make a informal complaint. E McEwan
Visited July 2023
Review titled GOODCARE PRACTICE
Replied on 17 July 2023
Dear Liz McEwan. I was sorry to read about your recent poor experience. We have reviewed and changed our systems, so we now answer calls made between 8:30am and 9:30am within three minutes on average, and within a minute after 9:30am. If possible could you send an email to goodcare.practice@nhs.net with details of the calls you made? If things are not working as they should I would like to investigate so that we can improve. Regards Andrew Sarek, Business Manager
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Review titled Great experience!!!
Rated 5 stars out of 5
by H. Singh - Posted on 20 February 2023
Your Review: I attended the surgery this morning. I left home early and reached the surgery early for my appointment. Upon arrival the lady at the reception saw my condition and offered immediate help. She called the manager upstairs to kindly ask if the dr can see me earlier. I was seen after 5 mins. Dr a.m called the ambulance immediately as I was in a very bad state and was even spitting blood. The practice manager was very kindly sitting in the room with me until paramedics have arrived. Very grateful. Caring people.
Visited February 2023
Review titled GOODCARE PRACTICE
Replied on 06 March 2023
Dear Mr Singh. Thank you for taking the time to provide your feedback following your experiences with Goodcare Practice. I’m really pleased to hear that your encounter with Dr A.M, and members of our admin team have been very positive. Our reception team strive to provide an outstanding service to all patients and service users. We endeavour to treat all patients as individuals, providing empathy and understanding. I will share your review with the team. Thank you once again for your time and positive feedback. Dimitria PM.
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Review titled Great practice
Rated 5 stars out of 5
by Masuma Rashid - Posted on 15 April 2023
I got an appointment same day I called and the lady doctor was very kind, after asking me about my illness she gave me some helpful suggestions and medicines. I was quiet happy about my visit.
Visited February 2023
Review titled GOODCARE PRACTICE
Replied on 17 July 2023
Dear Masuma Rashid, thank you for your kind comments, we will pass them on. Staff and doctors are always grateful when their work is appreciated.