Gordon House Surgery
Mattock Lane Health Ctr, 78 Mattock Lane, West Ealing, London, Greater London, W13 9NZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Uncomfortable experience
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2025
I visited the practice for the first time after registering as a patient and was advised to request a urine test during my phone appointment. Upon approaching the reception desk, a staff member informed me—without lowering their voice—that such tests are conducted at a nearby pharmacy. They proceeded to explicitly state, in a crowded waiting area, that the test would screen for urinary tract infections (UTIs). This public disclosure of personal medical information caused significant embarrassment, as it was shared within earshot of other patients. While I appreciate the need for clarity, the explicit mention of the test’s purpose felt unnecessary and invasive, as I was already aware of the reason for the referral. Patient confidentiality is a cornerstone of healthcare, and I believe this incident highlights a need for improved staff training on safeguarding sensitive information, particularly in public settings.
Visited February 2025
Gordon House Surgery has not yet replied.
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Review titled Outstanding nursing team
Rated 5 stars out of 5
by JKB - Posted on 07 October 2024
Flu Covid event as always was again organised extremely well. It no doubt helps having such an exceptional nursing team.
Visited October 2024
Gordon House Surgery has not yet replied.
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Review titled Impressive vaccination process
Rated 5 stars out of 5
by Yvonne L - Posted on 07 October 2024
I was very impressed with the organisation of the flu & Covid vaccinations on 5/10. Large numbers of patients were vaccinated without long waits. Was a good experience. All staff worked with kindness & good humour. Thank you.
Visited October 2024
Gordon House Surgery has not yet replied.
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Review titled Fab
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2024
The doctors, etc work hard and the flue and Covid jabs were done, I did not feel a thing and it was like clockwork. The next day my Covid arm was a bit stiff, that was all.
Visited October 2024
Gordon House Surgery has not yet replied.
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Review titled Excellent care service
Rated 5 stars out of 5
by John Greenslade - Posted on 07 October 2024
The vaccination process was very well organised and the nurses were helpful and polite. Great medical practice. Many Thanks
Visited October 2024
Gordon House Surgery has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2024
I attended for a flu jab. It was set up very efficiently in the waiting area. I did not have to wait at all but was seen immediately. I elected not to have a covid jab at this time as I have one booked for next Saturday. Last year I had both at the same time and having two sore arms made it difficult to sleep!
Visited October 2024
Gordon House Surgery has not yet replied.
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Review titled Flu jab
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2024
Arrangements could not have been better. Even the sun was shining. Thank everyone for their valiant efforts.
Visited October 2024
Gordon House Surgery has not yet replied.
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Review titled Very organised
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2024
I joined the queue for my Covid and flu jab which was on to the pavement. To my surprise I got y he ouch in a couple of minutes
Visited October 2024
Gordon House Surgery has not yet replied.
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Review titled Great GP Practice
Rated 5 stars out of 5
by Sandy Levane - Posted on 15 October 2024
This GP Surgery is very good. The only specific time I rcan remember is when I was prescribed some medication for my shoulder and then after having a blood test for some other reason, the Surgery phoned me one morning to ask me to go down to the Surgery to see them. I was then told that this particular medication would be bad for my kidneys and was prescribed another medicine. This was years ago though.
Visited October 2024
Gordon House Surgery has not yet replied.
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Review titled Flu and Covid jabs
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2024
Very quick and slick service to get flu jab and Covid jab. Well organised and was inside which was a bonus, preferable to standing outside as in previous years. Couldn’t fault any of it
Visited October 2024
Gordon House Surgery has not yet replied.