Gordon Street Surgery
Outwoods House, Belvedere Road, Burton-on-Trent, DE13 0QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 November 2023
I have found this surgery to be very helpful and understanding during my recent health problems. The receptionists I have spoken to on the phone have been very helpful and polite. The doctors and nurses that I have had appointments with have been very professional and I would like to thank all of the staff at Gordon St surgery, I do think the practice has changed for the good this last year or two and has not got the praise that it deserves.
Visited November 2023
Gordon Street Surgery has not yet replied.
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Review titled Service need improvement
Rated 3 stars out of 5
by Anonymous - Posted on 30 August 2023
I spoke with Receptionist today was really helpful and even called me back as she promised before but I wasn't able to answer. But there is definitely a problem with the line I called and said the line is full pls try again later, I called back straight away and was ringing and somebody just answered immediately. That is weird. Need a lot of improvement to make but Surgery is really clean and tidy.
Visited August 2023
Gordon Street Surgery has not yet replied.
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Review titled Brilliant receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
I contacted the Surgery at 8am for my 1 year child who I believe had a chest infection. The receptionist who answered the phone asked what the appointment was for (as it is her job) and I told her. She gave me an appointment with the Doctor the same morning. I’d like to thank the lovely receptionist also the Doctor who saw my child. The receptionist went above and beyond.
Visited July 2023
Review titled Gordon Street Surgery
Replied on 17 July 2023
Thank you for your kind words. Your positive words are appreciated. We strive to deliver a good service. Kind Regards Practice Manager
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Review titled Child struggling due to neglect
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
I have been trying to book an appointment to see a GP for my now 3 year old for over a year now. The reason is genuine and although the receptionists agree he needs to be seen, they never appear to have an appointment for him. This has been going on for over a year and I have all the records. School and his health visitor have raised concerns but whenever I call back I am told 'appointments are released throughout the day' / 'There is nothing in the system now' / 'Call back later' / 'Try again tomorrow'. Please can someone confirm how many times I will need to call in order for my son to see the GP?
Visited July 2023
Review titled Gordon Street Surgery
Replied on 13 July 2023
Dear Patient, I am sorry to learn that you experienced issues in getting an appointment for your child. Our appointments are released from 8am and throughout the day in an orderly fashion so that all patients have an equal opportunity to have an appointment. We have also introduced online appointments. We do experience high volume of calls and our reception staff work hard to answer the telephone calls as efficiently as possible. Please contact the Surgery so I can investigate your concerns. Thanks Marayam Bi Practice Manager
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Review titled Credit where credit is due
Rated 3 stars out of 5
by Anonymous - Posted on 02 June 2023
Thankfully we rarely have to see a GP but recently my husband needed to. I phoned at 8am and call answered 20mins later. Gave brief reason for requesting appointment to Receptionist (it is their job to ask) and given one for same day at 1110. Husband seen on time and sorted with prescription. All staff encountered were helpful. To be honest I was dreading trying to make an appointment but no problem at all.
Visited June 2023
Review titled Gordon Street Surgery
Replied on 07 June 2023
Thank you for your kind words. Your positive words are appreciated. We strive to deliver a good service. Kind Regards Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by Bruna - Posted on 20 April 2023
I needed an appointment so I rang around 8am, after 25 min I talked to the lovely receptionist and managed one on the same day. Everything went smoothly and the Dr. and nurse that saw me and took my bloods were caring and professional. Did bloods the same day after the consultation as thought urgent. This is the second time that Gordon Street managed to help me in a rush. Last time I even passed out due to being weak from a pharynge infection and everyone was so helpful and nice. I'm alone in this country and it gets scary to be ill but so far I´ve been lucky with my experiences. I know sometimes things don't work their best but I think It's only fair to compliment when they do. Thank you everyone.
Visited April 2023
Review titled Gordon Street Surgery
Replied on 07 June 2023
Thank you for your kind words. Your positive words are appreciated. We strive to deliver a good service. Kind Regards Practice Manager