Gosforth Memorial Med.Ctr
Church Road, Gosforth, Newcastle Upon Tyne, Tyne And Wear, NE3 1TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Hard to make an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 25 July 2023
I phoned up the morning and they said they had no appointment left. They said to ring back at 12:30 for the afternoon appointments. I phoned exactly on the dot at 12:30 and have not been able to get through even 20 minutes after. I have tried over 100 times to ring and I have not been able to get passed the first bit before it says all agents are available. It's been bad in the past but never this bad. Is it even possible to book an appointment? Or have I just chosen a bad day?
Visited July 2023
Review titled Gosforth Memorial Med.Ctr
Replied on 25 July 2023
Dear Anonymous, Thank you for your feedback. I am sorry to hear about your recent experience trying to contact the practice for an appointment. If you could send an email to the practice on NNECCG.GMMC@NHS.NET and mark it for the attention of the practice manager with the number you called the practice on and the other time you called, and I will be able to report it to our telephone providers to investigate I and I will get back to you with the findings. Mary Dobson Practice Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Pauline Hall - Posted on 05 September 2023
Have been with this practice 5 years. It's been excellent, even during Covid. All the staff from Reception through to GP's, patient and caring. I've moved around the country due to my husbands job. So I have lots to compare it with.
Visited March 2023
Gosforth Memorial Med.Ctr has not yet replied.
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Review titled Very helpful and attentive
Rated 5 stars out of 5
by karly - Posted on 24 March 2023
I have never had any issues trying to make contact with the GP practice. I have been in contact with them more recently with an ongoing problem and they have been very helpful and always willing to see me in person. I also have no problems when getting prescriptions using the online system. The reception staff are always friendly and willing to help.
Visited March 2023
Review titled Gosforth Memorial Med.Ctr
Replied on 25 July 2023
Dear Karly Thank you for your positive feedback about your recent experiences with the practice. Online prescriptions is a much more convenient way to order your medication and it also frees the phones up for those people who do not have any internet services or need to speak to reception. Mary Dobson Practice Manager
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Review titled Unable to get through by phone
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2022
I have been trying for 2 days to get through to order a prescription that I need as I have run out of the drug I'm taking. The practice only allows 2 hours per day for this purpose and the line is continually busy. The queue for reception is up to 20 long and the wait can be up to half an hour so I can't get through there either. I guess I will have to drive to the practice to make a request in person. For anyone with out access to a car this would be impossible. For a practice that I would rate pretty as good once able to see a GP this aspect of the service I am experiencing I rate it as really poor. More people are needed to man the telephone lines.
Visited December 2022
Review titled Gosforth Memorial Med.Ctr
Replied on 05 January 2023
Thank you for your feedback and I would like to offer my apologies for the problems you had contacting the practice. Online patient access is still available and can be applied for or reactivated. Please see the practice website https://www.gosforthmemorial.nhs.uk/ for more information. The phone system we now have in place is in line with NHS guidance, it is cloud based and engaged tones are no longer permitted hence the queuing system. This is a big adjustment for both staff and patients alike and along with the increased demand for appointments, prescription requests and queries it is understandably causing frustration on both sides. The reception team are working extremely hard under enormous pressures while taking verbal abuse on a daily basis. I would like to reassure all our patients, the Partners and practice staff are looking at ways to improve access to the practice. We have started to release online appointments which we aim to increase in the New Year and eConsults are available via the website for non-urgent clinical and non-clinical enquiries. We work closely with the practice participation group to look at ways of improving patient satisfaction and new members are very welcome. Please see the PPG notice board in reception for more information. Mary Dobson Practice Manager
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Review titled Repeat prescriptions
by David Talbot - Posted on 08 December 2022
This service at present is terrible. You used to offer an on line service which was good at given you an original prescription but no good if it had been changed. This has been withdrawn and no there is just phoned and now I am on my 3rd day of trying to get through. I have decided to write to you instead.
Visited December 2022
Gosforth Memorial Med.Ctr has not yet replied.