Gossoms End Surgery
Victory Road, Berkhamsted, Hertfordshire, HP4 1DLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Gossoms End Surgery.
Reviews
-
Review titled Great practice I wouldn't go anywhere else
Rated 5 stars out of 5
by Martyn Price - Posted on 20 November 2023
I can always see the Doctor. The receptionist are so friendly always willing to help and resolve any issues
Visited November 2023
Gossoms End Surgery has not yet replied.
-
Review titled Waste of time and Taxpayers Money
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
Due to have a physio appointment at 8am today (08/11/2023) and receive a phone call 20 minutes before the appointment to advise it's now cancelled and I have to wait 6 weeks to be re-booked. I drove an hour to get to the appointment and arrived early to ensure I got there in good time, now effectively wasting my time and money to get here. The person who called me had no empathy and insisted the next appointment is on 6 weeks despite the fact I was already sitting outside the surgery.
Visited November 2023
Review titled Gossoms End Surgery
Replied on 13 November 2023
I am sorry to hear about your issue. Unfortunately you have left your review on the Gossoms End Surgery forum, we are a GP Service. This service that you are complaining about is not us - the building is Gossoms End and multiple services use the building. From what you have said this sounds like an MSK Connect Health service so please contact them directly on 01442 913356 or your own doctors surgery to see if they have any other contact details. Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
Most sympathetic and helpful. He listened with patience and understanding and endeavoured to find solutions to my problems.
Visited November 2023
Gossoms End Surgery has not yet replied.
-
Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
Helpful staff, seen on time, doctor had good knowledge of previous history. The premises were clean and well organised. The receptionist was helpful and polite.
Visited November 2023
Gossoms End Surgery has not yet replied.
-
Review titled Gp surgery
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
I was in a middle of a sentence when the person handling my call put the phone down on me. I was not rude, I had a happy tone and I only had their number and just wanted the number of the skeletal teams number who are in the same building and apart of the nhs . This person handling my call most probably didn't know what I wanted as they didn't give me time of day, listened or wanted to help , if this is what they are like before you get in the door I wouldn't recommend this gp practice very unfriendly, plus I wasn't rude to this person but this person their whole tone and action was not great to begin with as they answered the phone but that is ok I guess.
Visited May 2023
Review titled Gossoms End Surgery
Replied on 09 June 2023
Dear Patient, Thank you for your feedback. I am sorry to hear of your experience when phoning our surgery. I would be happy to look into this further if you would provide me with the time/date and number that you called from - please send an email to gossomsendsurgery@nhs.net marked for the attention of Vanessa. Although we are in the same building as MSK we are not connected with them and, as a busy GP surgery, do not have the facility to pass on messages or transfer calls. May I suggest that you also take this up with MSK in order to ensure that they provide better information to their patients regarding contacting them in order to avoid future patients wasting their time phoning the incorrect number. Vanessa - Practice Manager