Gossops Green Medical Ctr
Hurst Close, Gossops Green, Crawley, West Sussex, RH11 8TYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled NHS travel vaccination
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2024
I recently called my GP practice to arrange an NHS travel vaccination, especially important to me given my MS and a compromised immune system. Initially, I was told the nurse was unavailable due to illness and that I needed to come in to fill out a form. After waiting two weeks with no follow-up, I called back, only to find out the nurse no longer worked there. Rather than being offered an alternative within the NHS, I was simply advised to go to Boots and pay for the service myself. I'm very disappointed by the lack of communication and coordination. Not only was it frustrating to be left waiting without proactive updates, but also the fact that I had to eventually arrange and pay for a service elsewhere shows a gap in patient care. When health issues demand a reliable healthcare provider, such breakdowns in service are particularly troubling.
Visited November 2024
Gossops Green Medical Ctr has not yet replied.
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Review titled Very useful
Rated 1 star out of 5
by Samina - Posted on 22 July 2024
I had blood tests done on 12th no doctor got back to me about the results but I managed to check on-line and they abnormal so I called surgery to just speak to doctors but lady on reception offered appointment on Friday just to speak to doctors which I wasn't very happy as my blood pressure was very high and I explained to her then she said call back at 1400 which I explained I can't do as I am not allowed the phone while working. But she didn't accommodate me instead she said other people are on-line needs help put the phone down on me.She should not be working there as she showed no empathy or help me which is part of her job.
Visited July 2024
Gossops Green Medical Ctr has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Chris Sharpe (Mr) - Posted on 31 May 2024
I called for an appointment first thing today, saw the Doctor within a short time, had a thorough examination, and was referred to Crawley Hospital for an Xray. I was given the Xray and a provisional result within the hour, and was home just after 11am. Very satisfied with all the medical attention I received today.
Visited May 2024
Review titled Gossops Green Medical Ctr
Replied on 11 June 2024
Dear Mr Sharpe, thank you for taking the time to write a review, we are very pleased you feel you had a good positive experience from all at the surgery and were seen quickly at Crawley hospital. I will pass on your feedback to the team. Thank you Helen Hatcher, Practice Manager
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Review titled wonderful doctor
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2024
I was seen in the surgery by a female doctor, she was extremely helpful, explaining things and really listened , nothing was too much trouble and i did not feel rushed at all. I hope she never leaves this practice! Great Doctor! Thankyou.
Visited April 2024
Review titled Gossops Green Medical Ctr
Replied on 11 June 2024
Dear patient, many thanks for taking the time to write a review about one of our doctors, we do always feedback to the team. Thank you Helen Hatcher, Practice Manager
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Review titled Caring and understanding
Rated 4 stars out of 5
by Alex - Posted on 08 March 2024
I wanted to write and thank km for a quick and painless blood test this morning! I am not too keen on them and km was very understanding and made it as quick and painless as possible. Thank you km and team. Keep up the good work.
Visited March 2024
Gossops Green Medical Ctr has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Homewood - Posted on 13 April 2023
This practice has gone down hill for years now and Covid has only made things worse. I understand all surgeries are feeling the pressure but this place is horrendous. Staff are rude, not empathetic, how can someone over the phone assess a physical problem I am having? Avoid at all costs!
Visited April 2023
Gossops Green Medical Ctr has not yet replied.
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Review titled Very poor customer service from the receptionist.
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
I called at 8:30 and kept me on hold for 41 minutes and while i was on hold there were only 2 people before me and when they answered they said we dont have any appointments left and i was calling for my 3 year old son who was very ill. And this is not the first time this has happened. They advised me to call at 2:00 and when i call them i have the same problem again.
Visited November 2022
Gossops Green Medical Ctr has not yet replied.