Gough Walk Practice
Newby Plce Hlth Wellbeing, 21 Newby Place, London, Greater London, E14 0EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not Fit For Purpose
Rated 1 star out of 5
by Md Miah - Posted on 25 July 2024
This gp practice is unfit for purpose. It is impossible to book appointments, whether by phone or online consult. Significant effort is required to get any response. The gp partner, needs retraining in patient care and communication (you are not God's gift, Dr A), he is dismissive and often directs patients to a&e. His email responses lack the patient-centred care required of an nhs doctor. The current appointment system does not comply with nhs guidelines, leaving patients unable to secure necessary appointments. The eConsult service is only available from 8:00 to 8:20 am, which is inadequate, especially for those lacking computer skills. Despite a promised response within three working days, I had to visit the surgery after five days to follow up. I was then informed that a three-day turnaround is unrealistic. Attempts to speak with the practice manager were futile, as she was reportedly too busy to meet and suggested filling out an online feedback form instead. This practice must improve its services to meet nhs England standards or close, allowing patients to register with a more competent gp practice. This review doesn't permit me to name and share the gp partner due to nhs guidelines. However, I'm confident that those who are registered with this practice will know exactly who I'm referring to.
Visited July 2024
Gough Walk Practice has not yet replied.
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Review titled Poor patient care worst service
Rated 1 star out of 5
by Rumana - Posted on 01 August 2024
Been trying to get an appointment for more than a week had to call at exactly 8am and wait upto over 30/40 minutes min for then to be told there is no appointments or telephone triage so I’d have to call back early next day. Also submitted online request for docs to call back and ten days later I am still waiting for that call back.
Visited July 2024
Gough Walk Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Maria - Posted on 27 June 2024
To makes one appointment is better receive a call back than call to the practice, because always the line is engaged I been waiting for the call and today was very good service, and very polite the staff when makes the appointment for me. I’m very pleased about I do recommend tha in these way is better to make the appointment Thanks
Visited June 2024
Gough Walk Practice has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
The receptionist is extremely rude, unprofessional, and unhelpful. They will make you wait whether it is on the phone or in person before talking to you. They will have tea and chatter amongst themselves (not work related) I called the gp practice whilst standing out in the receptionist to see how long it takes them to answer the phone. I was 7 in the queue but no one picked up my call as they were talking and laughing amongst themselves. Also my mum had a telephone appointment. The phone only rang twice and they hung up. I had to call back and complain and argue for my mum to have an appointment. I did an e-consult and it said someone will be in touch within 48hours but they gave an appointment 2 weeks later ???? Pls can Gough walk practice be looked into and improve their patient service as soon as possible. People have serious conditions and they are waiting weeks for an appointment. It’s very ridiculous.
Visited February 2024
Gough Walk Practice has not yet replied.
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Review titled Very poor phone service
Rated 1 star out of 5
by Kelly - Posted on 17 January 2024
I have been calling several days to be able to schedule an appointment since it is a delicate issue but the phone service is terrible, they hang up the call after having waited for almost an hour
Visited January 2024
Gough Walk Practice has not yet replied.
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Review titled The worst practice putting patients at risk
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
This is the worst practice I have been at , so unprofessional and unhelpful. It will take one year to get an appointment if you’re lucky. When people are suffering they delay getting referrals for tests and in that time of waiting for an appointment, patients symptoms get worse and they become extremely sick . I have been suffering for the last 3 years from pelvic pain , infertility symptoms, ptsd, and upper quadrant pain and I can’t get this examined because I can’t even get an appointment. They know they don’t have appointments, they make people Que , they make people wait on the phone for over a hour to be told there’s no appointments, no online or telephone consultations or alternative. This is ridiculous and unacceptable. There are vulnerable children and elderly who are at high risk and everyone has a right to be seen . It seems like This practice is almost neglecting and violating our human rights of being able to receive efficient treatment and care which we are eligible for . I understand the NHS is under pressure but not all practices are anywhere near as bad as Gough walk practice . Where is the management ? If this practice can not deliver services to patients and if they are going to waste people’s time and be no help , they should not really be open as almost all reviews are negative on this GP. I am highly disappointed that a practice could be as unhelpful as Gough walk? they do not work hard enough to make changes in management to deliver the best service to their patients .I have not been well and my symptoms have gotten worse and I have not been seen by specialists in two years almost as the Gp has been very hard to communicate with . So I am going to have to change GP practices , my experience at Gough walk practice was appalling.
Visited November 2023
Gough Walk Practice has not yet replied.
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Review titled A bit of patience is worth the long wait
Rated 4 stars out of 5
by DmL - Posted on 13 October 2023
Called at 10:31, 14th in the queue. Spoke to the receptionist around 11:35 and finished the call 11:40 ish. So, if you allow that each caller before is going to take 5 minutes it will give you an indication of how long you may have to wait. When I did get through, the receptionist was very helpful. Noting up all the symptoms and offering ways of speeding up diagnosis. The receptionist informed me that either they or Doctor would get back to me later. The receptioist did within 10 minutes. One thing I do wish the surgery would do is stop using No Caller ID, if I wasn’t expecting a callback I would have missed the return call made by the receptionist Someone mentioned calling 111, yes you could or complete the 111 webform, but the call back is within 2hrs+10%. Choice is yours.
Visited October 2023
Gough Walk Practice has not yet replied.
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Review titled Reception queues too long
Rated 3 stars out of 5
by Anonymous - Posted on 11 September 2023
The queue in reception is too long and there is no separate one for booking in for appointments. Waited 15 mins and was late for appointment, and receptionist questioned whether I had actually waited that long. Their electronic signing in kiosks have not worked for as long as I can remember, which would make patients life much easier and also help the surgery run more efficiently. Not sure why they are there if they are not going to be in use. At least have a separate queue for patients booking in for their appointments so they are not waiting in line behind others who are there for other reasons.
Visited September 2023
Gough Walk Practice has not yet replied.
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Review titled Awful, awful practice
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
Can never speak to someone on person. Never any online consultation available as they've seemingly switched it off permanently. After the ever growing times of waiting in a call cue just to talk a rude receptionist, I get no help at all. How is it that every time I call there are no appointments? On top of that, I could be calling at 8am and be on hold for 2-4hrs after being told I'm no.38. This place needs a serious looking at. I've only had two nice experiences with those at the front desk the entire time I've been with this practice. Otherwise I'm met with rudeness and dismissiveness. Really makes one feel like a valued patient that does. That being said, I can usually get what I'm after whether it be an appointment or prescription, but not before a monolithic journey of waiting days if not, weeks just to get the attention needed. If you need to call this practice; don't. Call 111 instead they actually help and listen (btw 111 can't bypass this practice's phone lines like they can with others, so waiting is a definite, no matter the emergency in this wretched place)
Visited September 2023
Gough Walk Practice has not yet replied.
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Review titled Very service
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
Hi Firstly I was make an appointments 22/7/2023 by phone I was on the queue 26 when I came number 3 I feel somebody cut the line . After that I went GP centre they advise me come tomorrow morning 8am on the queue and you will get emergency appointment. Today I went there I’m the first person and they gave me telephone consultation which is very upsetting me because after a long time I want to see face to face doctors appointment unfortunately they do not help me .I can’t imagine what kind of GP service. They do not bother my emotional & mental life . Please please at least one a year see us .
Visited July 2023
Gough Walk Practice has not yet replied.