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GP at Hand - Drummond St

184 Drummond Street, London, Greater London, NW1 3HP

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  1. Review titled Rapidly declining practice

    Rated 1 star out of 5

    by Anonymous - Posted on 20 February 2025

    Impossible to contact if NHS - chat disabled for NHS, phone line rings out for 2+ hours. Appointments are triaged online to pharmacists and even for pharmacists it's 2 weeks wait for phone. Minimum 4 weeks to get through the system for a face to face. Not fit for purpose to pick up urgent concerns. Clearly trying to offload NHS patients. No ability to request same gender practitioner without arduously using the online triage process to log an admin request hoping the admin is having a good day and prepared to help although it's an extra two days response time to then get a re-book link to start the cycle again. I can't even imagine how anyone above 60 is managing to navigate what seems like an intentionally complex dehumanised process just to get a call with a pharmacist. Can't email or text every communication method limits interaction to one way further dehumanising the experience of this bureaucratic machine. Welcome to 1984.

    Visited January 2025

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