GP at hand
139 Lillie Road, Fulham, London, Greater London, SW6 7SXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dreadful. Months of waiting.
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
I've been trying to get a blood test since the middle of August 2023. I've either had them cancelled, or had to cancel due to train disruption, and because of the lack of slots available it's always at least a month until the next slot.
Visited January 2024
GP at hand has not yet replied.
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Review titled Awful.
Rated 1 star out of 5
by Lily Nichol - Posted on 20 January 2024
I've been with GP At Hand for a few years now. What originally started as a service I would recommend has quickly descended into chaos. It is impossible to order repeat prescriptions on time, and they constantly have "no records" which cause delays. They constantly claim I don't have a Shared Care Agreement in place, frustrating me and my specialists and causing significant delays in access to medication. The whole point of the Shared Care system is supposedly to make it support diagnosis and monitoring, and ease access to medication... Getting appointments is almost impossible as 9/10 times they are cancelled with 1 hour notices. They cause endless black holes, sending you from doctor to doctor with no one able to provide answers and wasting NHS resources. My advice is - sign up to any local doctors, it has to be better than this.
Visited January 2024
GP at hand has not yet replied.
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Review titled Now almost impossible to see a GP
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2024
A previously good service. It is now impossible to see a GP through this service. I would not recommend.
Visited January 2024
GP at hand has not yet replied.
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Review titled Dire
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
The service has gone completely downhill. GPs cancelling appointments last minute after a 2.5 week wait with no explanation, then having to rebook another 2-3 weeks later. Being bounced around every single NHS trust in London for hospital appointments. Unreliable and unable to physically see a GP anymore.
Visited January 2024
GP at hand has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
This service was great in the beginning but unfortunately is now not fit for purpose, especially if you need a same day appointment. After days of trying to get an urgent appointmemt with GP at Hand I ended up being admitted to hospital for something I believe could have been avoided. The average wait time seems to be 2 -3 weeks. This is no good if you want avoid becoming seriously ill. GP at Hand via a phone call today have informed that it is a first come first served srrvice. Patients who require same day urgent appointment must call 111. Those who need a repeat prescription you can email for one which is not advertised in the app. My discharge sheet says I must do a follow up appointment within 48 hrs with my doctor but again there are no appointments in this time frame so my conclusion is, after care by GP at Hand is non existing. No wonder 111, hospitals and urgent care walk in centres are over stretched due to GP services like this one. If this service was fit for purpose, I would have been properly assessed by a doctor in person, prescribed antivirals within the first 72 hrs, prescribed a different antibiotic, prescribed inhalers. If this basic care was provided by GP at Hand, the hospital would have saved on financial resources and my illness would not have been prolonged. I will probably have to wait until January now to get an appointment if I'm lucky enough not to end up in hospital again. This is one very disappointed customer who would not recommend this service to anyone especially those who may be worse off than myself.
Visited December 2023
GP at hand has not yet replied.
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Review titled Seriously downhill
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
Much like other reviews, the service was great to begin with - appointments could be made the same or next day. Now it’s 9+ days. I left my gp to sign up to Babylon, now I’m in urgent need of antibiotics and can’t access a surgery. It’s an extremely poor way to treat patients and Babylon should be ashamed. ‘NHS waiting times’ is not a valid excuse, to go from 1 day to 12 days waiting with no alternative or clear options to access urgent care? Pure negligence. Would give you minus points if I could. Disgusting.
Visited December 2023
GP at hand has not yet replied.
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Review titled Unable to deliver when it counts
Rated 2 stars out of 5
by Anonymous - Posted on 19 January 2024
I cannot in good faith recommend this service to anyone who actually has anything more serious than a runny nose. Patients are left chasing professionals about their health and to fend for themselves in situations which falls dangerously below duty of care standards. Before the pandemic the service was semi-reasonable but I must admit that until recently I did not have significant need of it beyond the odd consultation. Recently I was hospitalised with a fairly serious condition at the end of November. Following this, GP at hand were sent my discharge notes from the hospital which indicated the follow-up treatment that my GP needed to prescribe me. For over a month I have chased them and followed up to try and get this prescription filled. They have responded slowly, only after pestering and they left me in the lurch over Christmas when I ran out of the medication. Despite this constant communication from myself, every time I speak to someone they seem to have complete malaise over sorting the issue and some level of amnesia over where the discharge papers are or which hospital I attended. Fundamentally this isn't a service, there appears to be a lack of care continuity, slow response times, poor communication and ultimately putting the onus on the patient to 'sort the issue'.
Visited December 2023
GP at hand has not yet replied.
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Review titled Used to be so good
Rated 1 star out of 5
by Claire - Posted on 01 December 2023
The service used to be so good when I joined a few years ago. Being pregnant and contacting the customer service regarding my illness I was still sent a booking invite for 2 weeks time even though it’s been going on for 5weeks already. I used to be able to get same day phone calls and within a few days face to face now that’s far from you will be waiting up to 2weeks which by then is usually pointless. It’s a shame really as it’s so convenient to do it all by app but I think I’ll have to go back to a normal gp service.
Visited November 2023
GP at hand has not yet replied.
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Review titled Very poor service since 2022
Rated 1 star out of 5
by Yals - Posted on 05 December 2023
I had signed up to GP at Hand when it first launched, and it was amazing. You could get same day appointments or within a few days at least. Since 2022, I don't know what has happened, but now the earliest you can get an appointment is in 12-14 days. I can get faster appointments through my local GP. Besides that, while the practitioners I have had a chance to speak to have all been courteous, the follow-ups have been very bad. For one of my health issues, I was told by the practitioner that I would get an email or text with next steps, which I never got. When I called the support line to discuss this, no one could figure out what the next step should be. I then had to book another appointment (12 day wait mind you) to figure this out, and even then, the practitioner cancelled on me the day before. I am fed up with the inefficiency of it. As a mobile service, it defeats its purpose. I am switching to my local GP.
Visited November 2023
GP at hand has not yet replied.
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Review titled Was great, now terrible
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
When it started, you could get same-day video appointments. It was amazing. Today, I tried to book an appointment, and the earliest possible was in 9 days. Are you kidding me?
Visited October 2023
Review titled GP at hand
Replied on 20 October 2023
We are sorry to hear of your experience with appointments. The NHS is currently facing high demands for primary care services across the UK. We value patient feedback and will share your review with our team. If you require an urgent appointment please contact our support team at +44(0)330 303 8000 who will be able to assist you. GP at Hand