GP Pathfinder Clinics - Neasden (Crest)
Crest Medical Centre, 157 Crest Road, London, NW2 7NAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Missed appointment by the doctors
Rated 1 star out of 5
by Meghbai Patel - Posted on 14 November 2023
I have been trying for there week for an appointment, this review is rated to my 76 old Mother who is having certain issues. When they book a telephone appointment, three times no one has called and when you call them to ask why the appointment was missed by the doctor? We get the same old story, we don't know. It is very upsetting they are not looking after the old people in their community. She has a right to see a doctor face to face rather than booking an online consultation which they never attend the appointments they book.
Visited November 2023
Review titled GP Pathfinder Clinics - Neasden (Crest)
Replied on 15 November 2023
Dear Patient, Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: http://complaints.NHSGP.net
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Review titled No care for elderly
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
Receptionists blocking way for I’ll pensioner to see a doctor. My parent is over 80 and numerous times she’s walked up to arrange an appointment as is fobbed off with ‘a doctor will call you’ - waiting room completely empty and as she’s hard of hearing all she wants is 5 mins with a doctor. This surgery needs to start caring and put measures in for their elderly patients. A good start would be an efficient and caring receptionist who is made aware that these people have a right to access to a GP. What exactly are the GPS doing when this surgery will not help to get an appt.
Visited September 2023
Review titled GP Pathfinder Clinics - Neasden (Crest)
Replied on 25 September 2023
Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: http://complaints.NHSGP.net