GP Pathfinder Clinics
1B Wyld Way, Wembley, Middlesex, HA9 6PWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Elif - Posted on 11 March 2025
I had a question about my test results and I needed to change my address, they replied to my questions very quickly and updated my address and were very helpful!
Visited March 2025
GP Pathfinder Clinics has not yet replied.
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Review titled Lack of communication
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2025
I paid £60 to have a gp fill out a form for my university. I requested it in November 2024 and was advised it could take up to 30 days. After chasing, I finally got an email requesting payment in February 2025!!! I made the payment and was advised I would receive the sign form in my letter within 3 working days.. 2 weeks later after chasing and chasing I finally got a call to pick up my letter…. There was morning but a stamp and a signature. None of the form was filled in. My message attached to the form as advising what information from my medical records was required was completely ignored. Wasted my money and my time and now I cannot get through to them without going back to the surgery and shouting my business in public for all the other patients to hear. Very disappointed at the lack of communication. No one called to discuss the form with me and what info I required. And it took several months to get here. I needed to provide this from to student finance months ago and am very disappointed in the surgeries lack of action for a Paid!!! service. Considering moving to a new GP. If you want anything done at speed, this might not be the surgery for you.
Visited March 2025
GP Pathfinder Clinics has not yet replied.
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Review titled Quick communication
Rated 4 stars out of 5
by Anonymous - Posted on 11 February 2025
Good communication and quick response through whatsapp, was easy to use and the information I needed was provided
Visited February 2025
Review titled GP Pathfinder Clinics
Replied on 12 February 2025
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.
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Review titled Very responsive
Rated 4 stars out of 5
by Anonymous - Posted on 04 February 2025
I travel a lot and I really need a GP with great communication skills. I have recently had some issue with my prescription and I find the whatsapp costumer service option super useful, fast and effective.
Visited February 2025
Review titled GP Pathfinder Clinics
Replied on 12 February 2025
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.
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Review titled Wonderful and Great practice
Rated 5 stars out of 5
by Fanwel Omondi Akeyo - Posted on 04 February 2025
Today I had an appointment with a physio who was so good in explaining the cause of my back ace and the therapy I should take. She was thorough in explaining and advising me what to do and what not to. She also advised me on exercise that I should do. I really appreciated the communication we had with her. She never took alot of time in her explanation. It was very simple and clear. I was impressed
Visited February 2025
Review titled GP Pathfinder Clinics
Replied on 25 February 2025
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.
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Review titled Great service via WhatsApp
Rated 4 stars out of 5
by David Browne - Posted on 24 February 2025
I have found the service today via WhatsApp to be very effective and I am very grateful to the staff for their prompt replies and helpfulness. I have gotten all issues related to my prescription addressed using this method of communication. I am grateful that this option for contacting the clinic exists, it is very convenient and easy to keep track of. Thank you!
Visited February 2025
Review titled GP Pathfinder Clinics
Replied on 25 February 2025
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.
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Review titled Very efficient and helpful
Rated 4 stars out of 5
by Charlotte Readman - Posted on 10 January 2025
I'm so happy to finally have an appointment booked. They were very quick and attentive via WhatsApp- thank you
Visited January 2025
Review titled GP Pathfinder Clinics
Replied on 16 January 2025
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.
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Review titled Great practice
Rated 5 stars out of 5
by Gabriela - Posted on 14 January 2025
At the beginning of the year, they seem to have changed the system. I received a response very quickly, and the attendant was very polite. I am happy to be able to schedule my appointment quickly. Thank you.
Visited January 2025
Review titled GP Pathfinder Clinics
Replied on 16 January 2025
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.
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Review titled Impossible to engage with the reception
Rated 2 stars out of 5
by Sal P - Posted on 29 January 2025
Calling to the reception it is impossible to speak to someone: or there is an automated call handler that doesn't allow to speak to anybody or there is a long queue and after 15 minutes I get redirected anyway to the automated call handler. Other times I'm the first in the queue but nobody answers anyway. There is the possibility to write through WhatsApp but nobody replies or just sometimes they reply after very long time and every message is replied after very long time, never in real time so incredibly frustrating and long to try to have something resolved or booked like this. If this practice is busy with patients, has to invest in staff to allow the patients to engage with them when needed
Visited January 2025
Review titled GP Pathfinder Clinics
Replied on 29 January 2025
Dear Sal P, Thank you for providing your feedback. We greatly appreciate all comments as they contribute to our ongoing Quality Improvement Activities. We are committed to reviewing issues and investigating any errors while maintaining transparency in our policies and issuing apologies when necessary. We kindly request that you contact us, to allow us to further investigate the issue raised, you can do this either through our complaints link: http://complaints.NHSGP.net. A member of our Complaints team will reach out to you to discuss and address your concerns. Alternatively, you may also contact us via our practice email at Docman.e84066@nhs.net. Thank you for your understanding.
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Review titled Great Practice
Rated 5 stars out of 5
by Subhan Ahmad - Posted on 04 February 2025
Booked my appointment very easily, as people always say GP or NHS don’t work that good but I just made an appointment very easily
Visited January 2025
Review titled GP Pathfinder Clinics
Replied on 12 February 2025
Thank you very much for your positive feedback. We are glad to hear that you are happy with our services. We will share this amongst our Practice staff. We hope to continue supporting you in the future.