GP Pathfinder Clinics
1B Wyld Way, Wembley, Middlesex, HA9 6PWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2024
I suffer with crps and this practice has failed at absolutely everything. For the past 9 months I have been told I have been referred for specialist physio therapy, I have never had that come through. But that isn't the worst, for the 4th time this year, they have failed to renew by prescription in time, which has left me without medication for my incredibly painful condition. Not only that, this medication is not one you should just stop taking, you need to ease off it, yet apparently this practice does not care about its patients, the reviews are telling. Moving every aspect of your practice to online is ridiculous. The website is not up to scratch to cover everything. I have been left 2 -3 days with no response, even though they repeatedly promise to get back to you within 24 hours. I am now on day 3 of no medication for the 4th time this year, I have been repeatedly lied to and been told that my prescription is to be put on automatic renewal, bit my pharmacist has nothing through. This practice is hands down the worst I have dealt with and by the reviews I am not alone. This practice needs to be thoroughly investigated if not immediately closed. It does not care for its patients in anyway.
Visited October 2024
GP Pathfinder Clinics has not yet replied.
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Review titled Using my personal data without my agreement
Rated 1 star out of 5
by Gheorghe Negruser - Posted on 03 September 2024
Today, September 2024, I've been notified that I've been removed from my new GP patient list because I registered with GP Pathfinder Clinics. I didn't do it. Because of that fraud, I lost my appointment for changing my dressing of the scalp wound, I lost my prescription for the infection from my dermatologist. I had to reenrole with my GP. Obviously, GP Pathfinder Clinics doesn't answer the phone. I hope NHS will cancel their licence of practice. Thank you.
Visited September 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: http://complaints.NHSGP.net
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Review titled Efficient appointment booking on chat
Rated 4 stars out of 5
by Anonymous - Posted on 04 September 2024
Was able to book multiple recurring appointments for my B12 injections and follow up with the Dr easily through Whatsapp.
Visited September 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We’re delighted to hear that you found the appointment booking process via chat efficient. Our goal is to make scheduling as smooth and convenient as possible, and it’s great to know that we’re meeting that objective.
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Review titled Prompt and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2024
I needed to order a repeat prescription and face to face appointment. The WhatsApp correspondence was curteous thorough and time was taken for me to clarify my information and health needs. To this end my request was met in a timely manner. Thank you,
Visited September 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We’re glad to hear that you found our service prompt and efficient. Providing timely and effective support is important to us, and we’re pleased to know we met your expectations.
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Review titled Great practice and good communication
Rated 5 stars out of 5
by Paolo - Posted on 06 August 2024
I have to say I’m impressed with the new way of getting in touch and booking appointments with my clinic, the staff answered my message within literally seconds after sending it. And managed to get an appointment straight away. Very good experience overall
Visited August 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We’re thrilled to hear that you find our practice great and appreciate our communication. We strive to provide excellent care and clear, effective communication, and it’s wonderful to know that we’re succeeding in these areas.
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Review titled Excellent Support During My Recent Pregnancy Appointment
Rated 5 stars out of 5
by Sophie W - Posted on 21 August 2024
I recently had an appointment at GP Pathfinder Clinics as part of my pregnancy care, and I was thoroughly impressed with the service I received. When I needed to book the appointment, I used their automated call handler and was connected immediately—no waiting around, which was great. I then completed the online consultation form to provide details ahead of my visit, which was a straightforward process. I received a confirmation call within 20 minutes, and my appointment was scheduled for the same day. During the appointment, the GP was very attentive, providing me with all the necessary information and answering all my questions. Later in the evening, I remembered an additional concern, so I sent a message via their WhatsApp service. The response was incredibly quick, which really put my mind at ease. This recent experience reinforced how efficient and responsive GP Pathfinder Clinics is, especially for someone like me who needs regular care. I’m very satisfied with the level of support I received.
Visited August 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
We’re delighted to hear that you received excellent support during your recent pregnancy appointment. Providing compassionate and effective care is our priority, and it’s wonderful to know that we were able to meet your needs.
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Review titled Great service
Rated 4 stars out of 5
by Didier - Posted on 12 August 2024
I used the WhatsApp service in order to get through with a prescription and 10 seconds later I was told that it was done and I could collect my prescription in 24 hours.
Visited August 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your positive feedback! We’re delighted to hear that you found our service great. Your satisfaction is our top priority, and it’s wonderful to know that we were able to meet your expectations.
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Review titled Lovely staff
Rated 4 stars out of 5
by Paulina - Posted on 21 August 2024
I recently consulted with the GP about symptoms I have been experiancing, the econsult form did not allow me to go further and when I spoke to the reception team they assisted me straight away and the next day I had a face to face appointment was arranged. So quick and its put me at ease.
Visited August 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your kind words! We’re delighted to hear that you found our staff lovely. Providing a warm and supportive environment is important to us, and your positive feedback will be shared with the team. If you need any further assistance or have more feedback, please don’t hesitate to reach out.
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Review titled Quick Resolution for My Medication Issue
Rated 5 stars out of 5
by Jessica M - Posted on 21 August 2024
Just a few days ago, I realised I was running low on my regular medication and needed a quick refill. I used the GP Pathfinder Clinics' automated call handler to get through to the practice, and there was no queue at all, which was such a relief. The receptionist advised me to use the online consultation service to request my medication. The process was straightforward and took just a few minutes to complete. I received a response within the hour confirming that my prescription had been sent to the pharmacy. Later that day, I had a question about the dosage, so I used their WhatsApp service. The response was almost immediate, which I greatly appreciated. This recent experience highlighted how efficient and patient-focused their service is. I was able to handle everything digitally, without having to wait or make multiple calls. This kind of service is invaluable, especially when dealing with ongoing health needs like mine. I highly recommend GP Pathfinder Clinics for their efficiency and excellent patient care.
Visited August 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
We’re glad to hear that we were able to quickly resolve your medication issue. Ensuring prompt and effective solutions is important to us, and it’s great to know that we met your expectations. If you have any further concerns or need additional assistance, please feel free to reach out. We’re here to support you.
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Review titled Efficient Handling of My Recent Health Scare
Rated 5 stars out of 5
by David R - Posted on 21 August 2024
Last week, I had a worrying episode of chest pain and needed to consult with a GP urgently. I contacted GP Pathfinder Clinics, and thanks to their automated call handler, I was able to get through without waiting in a queue. The receptionist suggested I fill out the online consultation form, which was quick and easy. Within 30 minutes, I received a callback and was given a same-day appointment. The GP I saw was thorough and immediately referred me for further tests to ensure there was nothing serious. I also had a follow-up question the next day, which I sent through their WhatsApp service. The response was immediate, which was very reassuring. This recent encounter demonstrated to me just how well the practice manages urgent health concerns. The combination of a responsive digital service and caring medical staff made a potentially frightening experience much more manageable. I’m incredibly grateful for the prompt and professional care I received.
Visited August 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We are glad we were able to support you effectively. If you have any further comments or need additional assistance, please don’t hesitate to reach out. We’re here to help.