GP Pathfinder Clinics
1B Wyld Way, Wembley, Middlesex, HA9 6PWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Seamless Appointment Scheduling
Rated 5 stars out of 5
by Sarah Jennings - Posted on 26 March 2024
I was thoroughly impressed by how effortless it was to secure an appointment at GP Pathfinder Clinics. The 2-way-SMS system not only confirmed my booking but also allowed me to reschedule easily. The online chat feature was equally commendable, providing immediate answers to my health queries. These innovative communication channels have completely negated the need for traditional phone calls, making healthcare access significantly more convenient.
Visited March 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback on our appointment scheduling! We’re pleased to hear that you found the process seamless. Our goal is to make scheduling as smooth and convenient as possible for our patients, and your positive comments affirm that we’re meeting that goal.
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Review titled Tech-Savvy and Patient-Centric
Rated 5 stars out of 5
by Michael O'Reilly - Posted on 26 March 2024
My first interaction with the GP Pathfinder Clinics was beyond expectations. Being able to chat online with a healthcare professional about my symptoms and concerns was so convenient. The SMS system for appointment reminders is foolproof, ensuring I keep track of my appointments effortlessly. These digital advancements have made accessing healthcare services more straightforward than ever, highlighting the clinic's commitment to patient care and modernity.
Visited March 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your kind feedback! We’re happy to hear that you had a positive experience with our live chat service. We aim to provide quick and convenient support, and it’s great to know that it met your expectations. We appreciate your feedback and look forward to assisting you through live chat in the future!
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Review titled A Cut Above the Rest
Rated 5 stars out of 5
by Laura Jameson - Posted on 26 March 2024
What sets GP Pathfinder Clinics apart is their excellent use of technology to facilitate patient care. I was able to book my appointment online without any issues, and the 2-way-SMS system kept me updated. The online chat feature provided immediate answers to my questions, making the entire process efficient and stress-free. This approach to healthcare is truly a cut above the rest.
Visited March 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback regarding our online services! We’re happy to hear that you found the online platform helpful and convenient. We strive to make our services as accessible and user-friendly as possible, and it’s great to know that it's meeting your needs. We appreciate your support and look forward to continuing to serve you.
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Review titled Future of Healthcare
Rated 5 stars out of 5
by George Wright - Posted on 26 March 2024
The patient experience at GP Pathfinder Clinics is top-notch, thanks to their excellent use of technology. Booking my appointment online was quick and easy, and the SMS updates provided peace of mind. Furthermore, the online chat feature answered my questions promptly, ensuring I was well-informed before my visit. This holistic approach to patient communication means I never have to worry about calling in, making my healthcare experience
Visited March 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback regarding our online services! We’re happy to hear that you found the online platform helpful and convenient. We strive to make our services as accessible and user-friendly as possible, and it’s great to know that it's meeting your needs. We appreciate your support and look forward to continuing to serve you.
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Review titled Exceptional Communication Channels
Rated 5 stars out of 5
by Michael Thompson - Posted on 26 March 2024
had a recent experience where I needed urgent advice regarding my medication. The online booking system was incredibly straightforward, allowing me to secure an appointment without any hassle. The 2-way-SMS confirmation and reminder system ensured I didn't miss my slot. Additionally, the online chat feature was a godsend for quick queries I had the night before. It's remarkable how these digital features have eliminated the need for stressful phone calls.
Visited March 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback on our communication channels! We’re delighted to hear that you find them exceptional. Effective communication is a key priority for us, and your positive comments are greatly appreciated. We’re committed to maintaining and improving our communication to better serve you. If you have any more suggestions or need further assistance, please feel free to reach out.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
This has to be the worst GP it's impossible to get an appointment - filled out 2 online forms, and used the text and Facebook options no one replied. It's been a week today yet nothing. Called so many times you get an automated service asking you to leave your details. The call agents if you're lucky enough to get through to them are not sympathetic. For Healthcare services this has to be the worst.
Visited February 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Dear Patient, Thank you for your feedback. We value all comments as they are crucial to our ongoing Quality Improvement efforts. We review and investigate any issues or errors, striving for transparency in our policies and offering apologies when mistakes occur. If you have additional feedback or would like to file a complaint, please use our complaints link: http://complaints.NHSGP.net.
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Review titled Appaling and unproffesional
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Hi, I had a transfer of care letter from the hospital dated November 2023, the letter has not been read nor has any action been taken till I sent an eConsult message. Despite my message and a call to the GP office, nothing happened, and after more than a week still no progress. Avoid this GP like the plague, they are incompetent, careless, and on top of that have arrogant attitudes. Asking me over the phone with a very condescending tone and I quote here " Do you want us to help you or do you want to go private?" It's appalling, and shameful for a public care provider to treat customers this way. Disgrace!!
Visited January 2024
Review titled GP Pathfinder Clinics
Replied on 17 January 2024
We deeply regret the inconvenience you've encountered with the GP. If you could please send your complaint to docman.e84066@nhs.net, we can investigate the complaint further.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
I would like to say a big thank you to the reception team for always being helpful and going that extra mile for support, they chased the hospital for me to rebook an appointment when I couldn't do it myself.
Visited January 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you very much for your kind feedback! We’re delighted to hear that you are pleased with our services. Your positive comments will be shared with our practice staff. We look forward to continuing to support you in the future.
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Review titled Online service is great!
Rated 5 stars out of 5
by Timothy B Victor - Posted on 15 January 2024
I like the online consultation form, I was able to request a telephone appointment as I work crazy hours. They fit the appointment around my schedule without any hassle and I was able to get medication for my problem on the same day.
Visited January 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback regarding our online services! We’re happy to hear that you found the online platform helpful and convenient. We strive to make our services as accessible and user-friendly as possible, and it’s great to know that it's meeting your needs.
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Review titled No More Waiting
Rated 5 stars out of 5
by Lucy Campbell - Posted on 13 January 2024
The automated telephone handler system has drastically reduced waiting times. It's so refreshing to be able to get through quickly without the endless hold music!
Visited January 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback on our automated telephone handler! We’re pleased to hear that you found the system effective. We strive to make our phone services as user-friendly as possible, and your input helps us to continue improving. If you have any additional comments or suggestions, please let us know. We look forward to serving you!