GPS Healthcare - Knowle Surgery
1500 Warwick Road, Solihull, West Midlands, B93 9LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2025
Just been to have my cervical screening with a lovely nurse who was really friendly, reassuring and so skilled at her job I hadn’t realised she’d done it. Really impressed with her. My appointment was 15.40, she was on time as well. Thank you.
Visited March 2025
GPS Healthcare - Knowle Surgery has not yet replied.
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Review titled Attentive staff
Rated 5 stars out of 5
by Olivia - Posted on 06 February 2025
Staff at Knowle Surgery have always been wonderful with me during all encounters at the surgery. I have never waited too long for appointments, and have been met with respect and full confidentiality. I had attended there for a particular issue related to PCOS, and the doctor fully informed me of the results of my scans, offering useful suggestions without being condescending. As a male doctor, as well, he did not palm me off or belittle my experiences which has been the case with a previous doctor' surgery. They are doing a fantastic job. Thank you. :)
Visited January 2025
GPS Healthcare - Knowle Surgery has not yet replied.
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Review titled Cannot get an Appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2024
Rang at 8.20am - no appointments for 2 weeks. And appointments cannot be made more than 2 weeks ahead. Go figure. It's a good job it's not something serious this time. Strange, because whenever I have managed to get an appointment the waiting room is almost empty. It's night and day from my previous GP Practice which I was forced to leave after moving.
Visited August 2024
GPS Healthcare - Knowle Surgery has not yet replied.
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Review titled NHS Healthcare check
by Anonymous - Posted on 20 July 2024
I had a text to say I was entitled to an NHS healthcare check on ringing Blythe Practise, my surgery for over 30 years I was, firstly told, no appointments then the next day ‘we don’t do these here!’ After having to resort to pressurising the receptionist I got my appointment!!! I understand GPS Healthcare meant a spread of surgeries but I didn’t expect it to be compulsory that you attended appointments at surgery’s away from your local registered surgery ! The great sadness is, on attending my appointment last Thursday the surgery at 1.30pm the waiting room was devoid of any patients whatsoever and the nurse was fantastic ! What a shame that after 30 years I’m considering a change of practise and I consider this to be as a result of joining GPS. Since then the service has badly declined and it’s not due to the medical staff who are brilliant once you get passed the system! The comment ‘we don’t do those here!’ Has been the last straw. Very very sad
Visited July 2024
Review titled GPS Healthcare - Knowle Surgery
Replied on 25 July 2024
Dear Patient, I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our services. GPS Healthcare
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Review titled A practice in ruins
Rated 2 stars out of 5
by Anonymous - Posted on 25 August 2024
I was offered an appointment a month ahead (lucky old me I thought), having tried for months to see someone about the worsening immune problems I have experienced since Covid. I had a 10 minute appointment, which did not address my concerns, and had to return the next day for bloods to be taken, for tests which I thought were totally inappropriate, and as I have heard nothing assume they were negative. Where do we go when we have a worsening health problem, affecting our quality of life, but which does not constitute an emergency? In desperation I have gone to a private GP, which is an expense I cannot afford, and having worked and paid into the system for 50 years, I resent. If I could find a practice outside GPS which is taking new patients, I would be gone like a shot. On which point, I see on the website, that Knowle is offering to take new patients. How can this be right when they are failing their existing patients so badly?
Visited July 2024
GPS Healthcare - Knowle Surgery has not yet replied.
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Review titled Great experience and customer service
Rated 5 stars out of 5
by Stefan Robinson - Posted on 13 July 2024
I’ve just had a hernia operation last week and wanted to give feedback on my experience. Knowle surgery were superb at identifying the problem and worked swiftly and efficiently to make sure I had the best treatment possible that led to a perfect outcome. I can not fault the service I experienced and the level of professionalism in such a busy surgery was over and above what I expected and gave me the confidence I needed around the quality of care I received. I and my young family have been patients at Knowle surgery since 2001 and this is typical of the care we have experienced over the years. A great surgery with doctors who really care for their patients.
Visited July 2024
Review titled GPS Healthcare - Knowle Surgery
Replied on 15 July 2024
Dear Stefan, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Great service
Rated 5 stars out of 5
by Martina Bieker - Posted on 17 August 2024
I don’t often need to see my GP but made an appointment to have my sinusitis checked out. Had an appointment the same day. Lovely GP who sorted out a referral as well as antibiotics which worked miracles. I mentioned on the way out that I needed to have my coil changed. Was advised to inform the receptionist to go on a waiting list. Was contacted 10 days later for an appointment and had the coil replaced a few days later. The GP who performed the exchange (at a different practice in the same group) was extremely skilled and the whole process was quick and painless. I was very pleasantly impressed by the both experiences. Thank you.
Visited May 2024
Review titled GPS Healthcare - Knowle Surgery
Replied on 18 October 2024
Dear Patient, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare
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Review titled Unable to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 24 May 2024
I am having to admit defeat and sign up to another local surgery. It is impossible to get an appointment at GPS. An hour+ on hold yesterday and the same again today. They recommend arriving at the surgery at 8am and booking in person but this is not possible for everyone. They claim the new online system would make getting an appointment easier but as far as I can tell, there are very few appointments available by this route every day. It doesn’t feel great leaving the surgery after 30 years as they used to be fantastic. Such a shame that they have let things get as bad as they have!
Visited May 2024
Review titled GPS Healthcare - Knowle Surgery
Replied on 09 July 2024
I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our services.
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Review titled New 'Patchs' System
Rated 5 stars out of 5
by David Hutt - Posted on 24 April 2024
Just wanted to send my thanks to Knowle Surgery,with regard to the new Patchs booking system. I used this for the first time last week and had 2 issues resolved within a day. One appointment and one telephone booking. Also used it again yesterday (23/04/24) at 08:00am and was able to book an appointment for 17:50 the same day. Also, again, a phone consultation within approximately 10 mins of my request. I am so very impressed, anyone reading should try this new on line booking system, it is excellent!
Visited April 2024
Review titled GPS Healthcare - Knowle Surgery
Replied on 09 July 2024
Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare.
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Review titled Great service
Rated 5 stars out of 5
by Janet Brown - Posted on 19 March 2024
Had a problem with very high BP and cant thank the surgery enough for all their help and care given the fact I didn’t have an appointment . Thank you again to those involved.
Visited March 2024
Review titled GPS Healthcare - Knowle Surgery
Replied on 09 July 2024
Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare.