GPS Healthcare - Yew Tree Medical Centre
100 Yew Tree Lane, Solihull, West Midlands, B91 2RAContact details and opening times
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Reviews
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Review titled Patient needs are taken into consideration
Rated 1 star out of 5
by Nigel Cornbill - Posted on 31 July 2023
27/07/2023 I made an on line request for a none-repeat prescription for medication I have received in the past to relive the inflammation and pain of gout (this request was made via the website to try not to take up an appointment that somebody else could use) the automated reply said it would be available for collection from the pharmacy 31/07/2023. In considerable pain I hobbled to the pharmacy only to be told there was no prescription for me. I phoned the doctors reception and was then told that my request had been rejected, I asked why no one had contacted me to let me know and was told it is not a service they offer which I find totally unbelievable and unacceptable where is the patient care I then asked to speak to the practice manager only to be told that I have to e-mail a request in and she will contact me at a later date. I now have a telephone appointment on Wednesday 02/08/2023 so for over four days I have been in extreme pain thinking I was was going to receive medication a simple phone call from the surgery telling me I needed to make an appointment would have saved me hours of agony.
Visited July 2023
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 04 October 2023
Dear Patient, thank you for you feedback, my name is Balvinder Dev I am the Governance and Compliance Manager and I would like to take this opportunity to apologise for any inconvenience casused. We are faced with unprecedented demand and we have had to look at innovative ways to meet the increasing demand. We are offering an increased amount of on the day appointments and we are not booking in advance. I understand that this can be inconvenient and we are looking at ways to ensure we can book some appointments as and when needed. The NHS APP is also an excellent tool to order repeat prescriptions and get access to certain results etc. I would also like to reassure you that we communicate all changes with our staff. I know that your query was dealt with as I called you to ensure it was and I hope you have o further concerns. Many Thanks Balvinder Devi
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Review titled Receptionist handling
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
If only a reception staff who answer a call of help in Yew Tree Medical centre today 14/07/2023 can be more helpful and compassionate and act with kindness everytime they answer their phone calls it would be less stressful for a patient who seek assistance for medical help who waited 59 mins total just to speak with the receptionist. Just making this review I hope receptionist will not forget that they are employed to help sick/unwell patient when they call a surgery. I have no issues with other surgery under GPS practice only in this Yew Tree Medical Centre. Please remind your reception staff that this line of work has no room for rudeness because you are serving a NHS community.
Visited July 2023
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 28 July 2023
Dear Patient, my name is Balvinder Devi, I am the Compliance and Governance Manager, I would like to say thank you for your feedback and apologise for your recent experience, we take such feedback seriously and I will feed it back to the Site Manager to investigate further. I would like to reassure you that our patients are at the centre of everything we do. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Very Professìonal
Rated 5 stars out of 5
by Barry Sutton - Posted on 14 April 2023
My treatment was across 3 GPS sites with regular appointments being carried out over a period of 6 ŵeeks. Every aspect from diagnosis to bèìng completely healed was explained in detail and àdvice given on how to mañaĝè the situation moving forward. "Very Professìonaĺ
Visited April 2023
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Barry thank you for your feedback, I will pass your comments onto the sites and colleagues. I am glad you were helped to manage the situation as needed. Many Thanks Balvinder Devi Compliance and Governance Manager
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Review titled Amazing GP practice.
Rated 5 stars out of 5
by Sara Jane Cleaver - Posted on 11 March 2023
I have visited the practice on several occasions, each time, the care I have/ still need, has been incredible. I have seen a certain GP here on several occasions, she has always been so kind/ caring and understanding and really helped me alot . The whole team at yewtree medical centre are incredible, they work so hard constantly to look after all the patients they have. Even with pressure, they still greet you with a smile. Thank you so much yewtree medical centre team, you are all incredible.
Visited March 2023
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Sara thank you for your feedback and kind words about the Yew Tree Team, I will pass your comments on to the team. They will surely be happy with your comments. Many Thanks Balvinder Devi
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Review titled Prompt action
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2023
Requested medical revue at 1115 and given appointment with paramedic practitioner at Tanworth Lane 4 hours later. Excellent service
Visited March 2023
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for you feedback, you met with a Paramedic from our Acute Care Team. I am glad you were seen as needed, I will pass your feedback onto the colleagues of the team. Balvinder Devi Governance and Compliance Manager
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Review titled Terrible reception staff
Rated 2 stars out of 5
by Mr Chaudhry Tahir - Posted on 20 December 2022
Just had the absolute worst experience when trying to book an appointment for my son. Kept getting cut off when trying to explain the problem, being told I could only be seen for one of the reasons I was calling and made to feel stupid. Was told when I tried to call the day before that I had to call in the morning to make an appointment, and when I called bang on 8am, I'm told there's only 1 appointment left in another surgery and that he can only be seen for one reason! Terrible service, very very rude staff.
Visited December 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled An hour and half wait
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
I waited for 1 hour 30 minutes for an ongoing appointment, in the end I had to walk out due to having 3 children at home, the receptionists are rude and speak everyone's business/health concerns for everyone in the waiting room to hear! A formal complain will be put in as it's unacceptable and now I have to rearrange my appointment due to a 1.30 wait first appointment and a 1.30 wait second appointment which I had to walk out so I wasn't seen!
Visited December 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Extremely unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
I called to get an appointment for my daughter today 28/11 and I was told that they don’t have any appointments till the end of December. This is extremely bad service, the receptionist suggested that I call tomorrow to book on the day which I don’t think is appropriate as she is not actually I’ll but there is no other way of getting her seen Really unhappy with the service
Visited November 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Patient thank you for your feedback, I apologise for the service that you have had and we endeavour to feedback to the site so that we can improve our service to our patients
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Review titled Caring
Rated 5 stars out of 5
by L.Southall - Posted on 08 November 2022
Appreciated I didn't have a barrage of questions when trying to book a face to face appointment with the doctor. Receptionist gave first available. The doctor was caring and listened. It had been a while because of lockdowns.... She provided great reassurance and I felt a bit better when I left. Thankyou.
Visited November 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear L.Southall, thank you for your positive words we will feedback to the site and colleagues. We are glad we were able to help you feel better
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Carmel Ohara - Posted on 06 March 2023
I can’t fault the practice, if you can’t get an appointment a GP will call you, but I’ve never had a problem getting an appointment. Reception staff are friendly and efficient and help as much as they can . I would definitely recommend this practice
Visited November 2022
Review titled GPS Healthcare - Yew Tree Medical Centre
Replied on 17 April 2023
Dear Carmel, thank you for your feedback, thank you for your positive words we will feedback to the site and colleagues