Gps Healthcare
198 Tanworth Lane, Shirley, Solihull, West Midlands, B90 4DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP practice
Rated 4 stars out of 5
by Joan Fyfe - Posted on 27 March 2023
Seen promptly and staff were very pleasant. Parking is a big issue fortunately my husband drove me but I wouldn't want to risk not being able to park having driven myself
Visited March 2023
Review titled Gps Healthcare
Replied on 17 April 2023
Dear Joan thank you for your feedback and comments. Parking can be an issue and we are looking at options to make this easier Many thanks Balvinder Devi Compliance and Governance Manager
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Review titled Appointment
Rated 5 stars out of 5
by Richard Elliott - Posted on 09 February 2023
In these very difficult times, the NHS are doing an incredible job. Very friendly staff, Drs & Nurses & Paramedics that are kind and very helpful!
Visited February 2023
Review titled Gps Healthcare
Replied on 17 April 2023
Dear Richard, thank you for your feedback and kind words, I will pass your feedback onto the colleagues, Many Thanks
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Review titled Prompt Service
Rated 3 stars out of 5
by Anonymous - Posted on 01 February 2023
On this occasion I was seen quickly and prescribed treatment following a thorough examination. Perhaps seeing an Acute Paramedic is the way forward = time will tell .
Visited February 2023
Review titled Gps Healthcare
Replied on 17 April 2023
Dear Patient, thank you for your comments and I will pass your comments to the Acute Care Team many Thanks
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Review titled Excellent response
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
I was very pleased with the speed with which I was seen. From ringing for an appointment in the morning to seeing a member of the acute team in the afternoon to arranging my prescription at the pharmacy, everything was delta with efficiently. The member of the team was very clear in explaining what the problem was.
Visited January 2023
Review titled Gps Healthcare
Replied on 17 April 2023
Dear Patient, thank you for your feedback and comments, I will pass your comments on to the colleagues and the Acute Care Team many thanks
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Review titled Fantastic Doctor
Rated 5 stars out of 5
by Mrs Jennifer Hooton - Posted on 06 December 2022
The doctor was so thorough and reassuring. She was kind and unhurried. I can’t praise her enough. I would recommend her. Wonderfully professional.
Visited December 2022
Review titled Gps Healthcare
Replied on 12 December 2022
Thank you very much for your kind feedback. It is with absolute pleasure to read such feedbacks at a time where healthcare providers are extremely stretcher to capacity. Thank you indeed.
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Review titled Prescription Review
Rated 4 stars out of 5
by Mari - Posted on 21 December 2022
Had the Review today with Pharmacist via phone call. Very helpful and explained things clearly. Got all prescriptions lined up for one renewal date which saves time all around. Arranged full prescription renewal there and then. Thank you.
Visited December 2022
Review titled Gps Healthcare
Replied on 17 April 2023
Dear Mari, thank you for your feedback and kind words about the Pharmacist, I will ensure these are passed on to the colleague. Many Thanks
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Review titled Prescription Review
Rated 4 stars out of 5
by Mari - Posted on 21 December 2022
Had the Review today with Pharmacist via phone call. Very helpful and explained things clearly. Got all prescriptions lined up for one renewal date which saves time all around. Arranged full prescription renewal there and then. Thank you.
Visited December 2022
Review titled Gps Healthcare
Replied on 17 April 2023
Dear Mari thank you for your feedback and kind words about the Pharmacist, I will ensure that they are passed on to the colleague. Many Thanks
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Review titled Inexplicably long wait for a child’s referral
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2023
Original Doctor appt on 6th Dec - (that took over 6 weeks to get!) agreed to refer my daughter for a much needed autism assessment. Jan 16th and still no written referral!! I have called and even been into the practice, with reassurance from each secretary and receptionist that they will urge the doctor to finalise/sign. The wait is impacting my daughters mental health - and yet there is no urgency! How hard is it to sign your name on a piece of paper? Surely not 6-8 weeks worthy of ‘hard’ I’m supportive of the NHS and the strain that it is under, but this is truly outrageous and outside of ‘acceptable’ in terms of delay
Visited December 2022
Review titled Gps Healthcare
Replied on 17 April 2023
Dear Patient I am sorry for the experience you have had and we are always working hard to ensure we do not have long wait times Many Thanks
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Review titled Lack of doctors
Rated 2 stars out of 5
by Anonymous - Posted on 14 December 2022
They've had my xray scan results for almost a week and they still haven't been accessed by the Doctor. Very poor service, even after popping in to the surgery and calling up twice to chase the results up. The excuse was we are short staffed isnt really good enough, there was never an issue prior to covid when we actually had permanent doctors at the surgery. They need to sort this out as this isnt the 1st occasion, ranging from lost prescriptions to general lack of caring and no appointments available.
Visited December 2022
Review titled Gps Healthcare
Replied on 17 April 2023
Dear Patient I am sorry to hear of your experience, thank you for your feedback. I will pass your comments onto the site Many Thanks
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Review titled Very disappointing.
Rated 2 stars out of 5
by Teresa McGovern - Posted on 15 November 2022
It's almost impossible to get an appointment to see anybody at this practice. For instance, I got through to a receptionist this morning after ringing the surgery at 8am. I was told I was number 23 in the queue and 11 minutes later when I got spoken to by a receptionist and I asked for a general appointment with any one of the doctors I was told there were no appointments left. Now this is not an unusual experience as it happened yesterday morning and one morning last week. I am at my wits end now with their system and plan on finding another practice.
Visited November 2022
Review titled Gps Healthcare
Replied on 12 December 2022
We are very sorry to note that you were unable to secure an appointment. The demand on the practice is very high however, we are doing our very best to meet the need of every patient. Thank you for your feedback.