Gps Healthcare
198 Tanworth Lane, Shirley, Solihull, West Midlands, B90 4DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Effective and professional Practice
Rated 4 stars out of 5
by David Sabin - Posted on 09 July 2024
Pachs is an efficient way of listing symptoms for triage. Saves patients time waiting on phone lines and saves receptionists time writing symptoms down. Was very helpful for me. Still not easy to make changes to an appointment Pachs is easy to use on a computer - not so easy on a mobile phone with a small screen.
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Mr Sabin, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Good practice
Rated 5 stars out of 5
by John Goodchild - Posted on 13 July 2024
Prompt and excellent service , I was given an appointment on the same day requested and doctors on all occasions were extremely helpful and knowledgeable. Very impressive.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear John, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Prompt service
Rated 4 stars out of 5
by Rosalind Tunnicliffe - Posted on 13 July 2024
The response was very good, but there is still the need for a very quick early morning message. There is only a very short window for you to get a request in before the window is closed. Then it means waiting until the following morning to try again. However, if you are successful with your message then the response was very good.
Visited July 2024
Gps Healthcare has not yet replied.
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Review titled Very good
Rated 5 stars out of 5
by Alanr - Posted on 13 July 2024
Used patches. Received text stating triage team would contact me. Phone call telling me my appointment time All done on the morning afternoon appointment.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Alan, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare
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Review titled Terrible to make an appointment
Rated 2 stars out of 5
by Diane Timms - Posted on 13 July 2024
I work full time you can't call 30 in the q in the morning or go to the practice so used patches. Very stressful as waiting for call backs aren't go to loo and scared you are going to miss the call. Appointment made you feel rushed in the appointment had a lovely paramedic but then has to call in the doctor so appointment should have been with a doctor. Patches do not like having to put medical information on line and all the repetitive questions took 8 minutes to fill out In 4 years the service has gone from brilliant to s--- which I am very sorry to say The whole system needs looking at I won't email repeat Prescription as no bounce back email to advise you have received my email there also has been to many mistakes this way but what a simple thing to fix.
Visited July 2024
Gps Healthcare has not yet replied.
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Review titled Impressed
Rated 3 stars out of 5
by Anonymous - Posted on 08 July 2024
First time contacting surgery by this method. Fast response for an appointment with doctor. Appointment was on time and I didn’t feel I had only a few minutes to outline my medical needs. After seeing the doctor I left feeling satisfied with the outcome.
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Patient, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Excellent care and service.
Rated 5 stars out of 5
by Debbie - Posted on 13 July 2024
There was quite a long form to fill in where it felt like you were diagnosing yourself but it is obviously necessary to filter out who needs to see whom. We were seen by the doctor who was incredibly kind and gentle with my daughter and gave us some really useful advice. Thank you very much for your excellent care!
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Debbie, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Patches service
Rated 4 stars out of 5
by Patrick Shields - Posted on 13 July 2024
I was very impressed with the speed of the reply I received from the GP. I will definitely use this service again.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Patrick, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare
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Review titled Patchs
Rated 4 stars out of 5
by Anonymous - Posted on 13 July 2024
Wanted to leave a re irw of Patchs specifically. Cant get on it. I log in and it always says that the appointments have gone. Try again 7:45 tomorrow. I've been told it refreshes through out the day. Tried logging on and same msg whatever time. Frustrating as time just rolls by not knowing when or if one will be booked. I would even prefer to book on weeks or a month in advance just to know i have an appointment.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Patient, I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our services. GPS Healthcare
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 08 July 2024
Fast referral to the relevant service so I could make an appointment. Information provided by text afterwards to provide further reading. Very helpful and useful.
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Patient, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.