Gps Healthcare
198 Tanworth Lane, Shirley, Solihull, West Midlands, B90 4DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Top surgery
Rated 5 stars out of 5
by Joyce - Posted on 25 July 2024
Was seen on same day appointment without any hassle. Phoned dead on 8 am & saved my position in the queue. The GP I saw was concerned about my high blood pressure which was abnormally high. I also presented with a severe headache that wasn't residing. After careful examination & taking an update on my medical history he decided I needed to attend hospital straight away. I couldn't have asked for better care, even private. I am grateful and just wanted to post one of the many positive experiences I've had with GPS Healthcare. Thank you
Visited July 2024
Review titled Gps Healthcare
Replied on 25 July 2024
Dear Joyce, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare
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Review titled The Practice, not the initial call
Rated 3 stars out of 5
by Paul - Posted on 13 July 2024
The initial call was handled with a lack of empathy, and listening skill. Pach link....I requested a call after 2pm, received one at 950! The practice...I requested a telephone diagnosis and the doctor did call..very calm, informative and signposted efficient ly.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Paul, I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our services. GPS Healthcare
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Review titled Knowle Surgery excellent practice
Rated 5 stars out of 5
by Sandra Resth - Posted on 08 July 2024
Very efficient service from putting request in at 8am had appointment at 11am same day Prescription sent to requested chemist had meds by midday
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Sandra, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Rarely get an appointment
Rated 2 stars out of 5
by Jill - Posted on 08 July 2024
Last appointment was a waste of my time, she asked me the problem, she didn’t even take a look at it, she didn’t even move from her chair, I was approximately 4 ft away from her. Massively disappointed and dissatisfied with my gp service right now
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our services.
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Review titled Available and helpful
Rated 5 stars out of 5
by Derek Warren - Posted on 13 July 2024
I called my GP surgery at 8:15 am and used their excellent service, which allows me to keep my place in the call queue and receive a callback. I received my call back shortly after 9 am. The staff were very helpful. I needed to speak with a doctor that day about a short-term condition that required a prescription. The condition was urticaria, which affects me every 5-6 years and causes a skin issue. The team consulted with a member of the clinic, and I was asked to send a photo of the affected area. I received a text message with a link to upload the picture and provide a description of my condition and symptoms. Later that afternoon, a GP called me for a telephone consultation. A prescription was issued, and I collected it from my designated pharmacy the same day. Great service all round.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Derek, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare
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Review titled Given appointment but no time was given
Rated 2 stars out of 5
by Maya - Posted on 09 July 2024
I called to book an appointment for my son. I received a message but no appointment time was given so we couldn’t attend
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
I am sorry to hear of your concerns and appreciate the time you have taken to contact GPS Healthcare. All feedback is important to us in order to improve our patient experience and take action wherever possible to improve our services.
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Review titled Good experience
Rated 4 stars out of 5
by Denis Mills - Posted on 08 July 2024
No problem only the locum doctor didn’t turn up so at to go to Cheswick Green and the doctor there hadn’t read my paste notes
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Mr Mills, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Great practice. Very efficient
Rated 5 stars out of 5
by Noreen Shami - Posted on 13 July 2024
I contacted triage and had a call back within 2 hours and was given an appointment on the day which was brilliant. Thankyou so much
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Noreen, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare
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Review titled 3 problems
Rated 2 stars out of 5
by Vic Fewster - Posted on 13 July 2024
1. The triage telephone callback is unhelpful because my mobile signal is poor at home and work, (I sat in your car park waiting for call) and I used to leave my landline number but the time before this I went to work and you didn’t try my mobile as well. 2. I had to have my bloods done twice - I think you lost them. This has happened before. 3. You do not offer the Neighbourhood Mental Health Team service which may have helped me. It also definitely would have helped my son who uses your Knowle GPS surgery where we asked for it specifically.
Visited July 2024
Gps Healthcare has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Frank Butler - Posted on 13 July 2024
I phoned 111 on Wednesday and got an appointment on Thursday Lovely friendly doctor who prescribed antibiotics which seems to be working
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Frank, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare