Grafton Medical Partners
Trevelyan House, 160 Tooting High Street, London, Greater London, SW17 0RTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reception staff amazingly helpful
Rated 5 stars out of 5
by Emma Church - Posted on 13 June 2023
I visited Trevelyan Surgery around 4pm on Tue 13 June 2023 as an unregistered walk-in. I was seeking help regarding an overseas prescription. The reception team were approachable, friendly, helpful and knowledgeable, and they went above and beyond to assist even though I was a walk-in customer and not a registered patient with the surgery. Despite extensive efforts from the staff, a solution wasn't reached on the day. However their advice on what I needed to do next was spot on and in less than 24hrs I have a solution to my original query thanks to the support and advice received from the reception staff. Special thanks go to the gentleman who primarily helped, sadly I didn't get his name but he may have been of East African heritage, if there is a staff reward policy I would like to nominate him for recognition of excellent customer service. With thanks.
Visited June 2023
Review titled Grafton Medical Partners
Replied on 10 July 2023
Dear Ms Church, Thank you so much for your review of our Surgery. We are really pleased that we were able to help you get the right solution even if we were unable able to help on site. We will make sure that the Reception team are aware of your feedback. Regards Moira McCallum Operations Manager
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Review titled Professional and prompt
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
Needed to see a doctor, around my work shift. Receptionist booked me an appointment making sure it fits around my work. It took a few different times available, but wasn't too much trouble. Very professional and it was very good to see people happy at work
Visited March 2023
Review titled Grafton Medical Partners
Replied on 10 July 2023
Thank you for your review. We are really pleased that our extended opening hours has meant that you were able to attend the Surgery around your shift work. Regards Moira McCallum Operations Manager
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Review titled Great service by Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
I had a few visits with one Doctor in particular and he made me feel very at ease and comfortable. Honestly just good service from him so thanks again!
Visited February 2023
Review titled Grafton Medical Partners
Replied on 06 March 2023
Thank you so much for your review, we will be sure to pass on your feedback to the Doctors. Trevelyan House Surgery