Grange Farm Medical Centre
17a Tremayne Road, Bilborough, Nottingham, Nottinghamshire, NG8 4HQContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Grange Farm Medical Centre.
Reviews
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Review titled Doctors surgery
Rated 5 stars out of 5
by Sheila Collins - Posted on 04 July 2024
I had a good visit this morning with a lovely doctor, I was very satisfied with the appointment, however it is almost impossible to get an appointment normally and it makes you very distressed trying. On the other hand I felt that my experience this morning was very positive.
Visited July 2024
Grange Farm Medical Centre has not yet replied.
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Review titled Four years of issues with appts
Rated 1 star out of 5
by Louise Willdig - Posted on 15 July 2024
1hour 20mins on hold today when I was told at the start of the call I was only 8 in the queue. Tried to get an appt with a nurse for stitches to be removed and there is no appointment's available for a ten minute job in the next week and a half. This is the first time I got through to speak to anyone in the past week. This practice needs investigating, there is never any appts and you rarely get to speak to a receptionist. Last two times I have had to go into the city centre to see gp plus for an appt.
Visited July 2024
Grange Farm Medical Centre has not yet replied.
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Review titled Long wait
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
When you get to see the medical staff they are good and professional its just the waiting times to see them and trying to book an appointment is like pulling hen's teeth. Not sure why the reception still have the screens up either 🤔
Visited June 2024
Grange Farm Medical Centre has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
After reading all the negative reviews nothing has changed , still arrogant receptionists trying for 2 days to phone for an appointment and they don’t answer the phone but according to them they do..Please please do something about this.I hate the place.
Visited June 2024
Grange Farm Medical Centre has not yet replied.
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Review titled Impressed with the practice today, Nurse 10/10
Rated 5 stars out of 5
by Sue - Posted on 10 May 2024
Doctor was brilliant the nurse was extremely lovely, reception not very welcoming I would recommend certainly docs & Nurse
Visited May 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear Sue, Thank you for taking the time to leave a review. We're pleased to hear you were happy with the Nurse and Doctor during your recent visit to the practice. I'm sorry to hear you didn't find the reception team welcoming. We'll be sure to share this review amongst the team and hopefully, when you next come to the practice you have a much better experience. Many Thanks, Rachael Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by David - Posted on 14 May 2024
This particular staff member was kind, friendly and accommodating, followed up on a weekly basis until my issue until resolved.
Visited May 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear David, Thank you for taking the time to leave a review. We're pleased to hear you have been followed up closely until your issued resolved. We're very proud of the team here at Grange Farm and it's lovely to know they are supportive, friendly, kind and accommodating. We'll be sure to share this review amongst the team. Many Thanks, Rachael Practice Manager
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Review titled Attentive caring nurse
Rated 4 stars out of 5
by Rebekah Jackson - Posted on 21 May 2024
Having visited and seeing the nurse I just want to say she gives outstanding service every time. She is attentive, listens and genuinely cares. She is an asset to Grange Farm Medical Centre.
Visited May 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear Rebekah, Thank you for taking the time to leave a review. We're pleased to hear you were happy with your recent experience when seeing the Nurse in May. It's lovely to hear that our staff are caring, attentive and that they listen to the patients. We'll be sure to share this review amongst the team and in particular the Nurse you saw. Many Thanks, Rachael Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by William Soroczyk - Posted on 13 April 2024
The doctor did my knee injections very well and professionally and made me feel at ease . I hope i get the same doctor when i need them doing again
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear William, Thank you for taking the time to leave a review. We're pleased to hear you were felt the GP was professional and reassuring during your recent steroid injection appointment at the practice. We'll be sure to share this review amongst the team and in particular the GP you saw. Many Thanks, Rachael Practice Manager
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Review titled Excellent receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2024
I rang up querying results I haven’t received yet and described my issue was still on going. The receptionist took her time on the phone with me to find out whats happening and went out her way to make sure I got seen the next day and rang me before the surgery opened to get me a on the day appointment so I didn’t have to wait in the call queue to miss getting an appointment. This receptionist has always been helpful everytime I have a question and is always eager to help and puts the patient first. Not all receptionists there are like this and without this lady the practice wouldn’t be as good as it is.
Visited April 2024
Grange Farm Medical Centre has not yet replied.
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Review titled Patient centred
Rated 5 stars out of 5
by Aneela - Posted on 26 April 2024
I have always had a positive experience with my practice even during challenging times, my GPs and nursing team and reception have treated me as an individual and have applied a very patient centred approach, in the time they have they take time to listen and understand, however I am sad to hear one of our nurses are leaving as she was an exceptional member of the team as I can not name names in this review I would still like to give a shout out to our nursing team and grange farm. My GP practice is a person centred practice.
Visited April 2024
Grange Farm Medical Centre has not yet replied.