Grange Farm Medical Centre
17a Tremayne Road, Bilborough, Nottingham, Nottinghamshire, NG8 4HQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Grange Farm Medical Centre.
Reviews
-
Review titled Wonderful Nurse
Rated 4 stars out of 5
by V Bourne - Posted on 30 April 2024
Good experience with a brilliant nurse very caring & professional, also friendly and put me at ease.
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear V. Bourne, Thank you for taking the time to leave a review. We're pleased to hear you had a good experience when visiting the Nurse in April. It's great to know our staff our friendly, caring, professional and reassuring. We'll be sure to share this review amongst the team and in particular the Nurse you saw. Many Thanks, Rachael Practice manager
-
Review titled Satisfied
Rated 4 stars out of 5
by L.middleton - Posted on 30 April 2024
My experience with the doctors and nurses at the practice was very satisfactory. Extremely helpful and informative. But only the doctors and nurses mind you.
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear L. Middleton, Thank you for taking the time to leave a review. We're pleased to hear you you find your experiences with the Nurses and Doctors extremely helpful and informative. We'll be sure to share this review amongst the team and in particular with our clinical team. Many Thanks, Rachael Practice manager
-
Review titled Receptionist that day
Rated 4 stars out of 5
by Rachel Edwards - Posted on 04 April 2024
The receptionist I spoke to this particular day and the day before especially went above and beyond to help me something that other receptionist at this surgery don’t often do. She was kind helpful understanding and really helpful and did her upmost to help me as I had been really poorly and she made my situation very much easier for me because I was actually worrying about calling. She is a credit to your staff
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 18 April 2024
Dear Patient Thank-you for your lovely feedback, i shall pass this on to the team, we value your feedback it really does make a difference to feel appreciated for all the staff try to do to care in the best possible way for our patients. Thank-you Grange Farm Medical Centre
-
Review titled Well woman review
Rated 5 stars out of 5
by Polly - Posted on 24 April 2024
I saw a member of staff today Extremely informative friendly approachable and professional, explained everything that was going to be done on my visit and any follow up that may be required depending on results Phlebotomy skills outstanding never felt a thing.
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear Polly, Thank you for taking the time to leave a review. We're pleased to hear you found staff to be extremely informative, friendly, approachable and professional during your recent visit at the practice as well as the nurses outstanding phlebotomy skills. We'll be sure to share this review amongst the team. Many Thanks, Rachael Practice Manager
-
Review titled no emergency appointments
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2024
been trying to see someone for a very concerning breast lump for days. although calling at 8am, there’s no appointments and told to go to urgent care. who do not deal with such problems which the receptionists shouod know. it seems appointments are just given on a first come first serve basis on the day regardless or urgency. there’s no pre book appointment ever. i have a lot of issues i need to speak with a dr for and i just cannot get an appointment. including for this lump in my breast which is worrying me sick. it is neglectful at best.
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear Patient, Thank you for taking the time to leave a review. I'm sorry to hear you were unable to get an urgent appointment for your concerning matter. We have taken your review seriously and have discussed this scenario in a whole team meeting, where GPs were able to advise reception on how to deal with these scenarios in the future. We’re also aware that at times we may not be able to offer an urgent on the day or pre-bookable appointment, but this does not mean we do not care. The demand for appointments heavily outweighs capacity unfortunately. The reception team will always try to help, and care navigate where possible. This means you may be offered a referral to the pharmacy, a physio appointment with our inhouse physiotherapist or an appointment with GP+. There may also be times when you will be advised to attend the walk-in centre or A&E, however, we are aware that these options are not always suitable for your symptoms and that at times it is only your own GP that can help. Please accept our sincere apologies for your recent experience and I can appreciate this is not the service you would expect during a worrying time. I hope that we have since been able to get you an appointment to be seen by a GP. If this is not the case, please contact the practice as soon as possible and a member of the team will assist you. If there is anything else I could help you with, please kindly send an email to nncib-nn.contact-gfmc@nhs.net for the attention of the practice manager. Many Thanks, Rachael Practice Manager
-
Review titled Blood Test Results
Rated 5 stars out of 5
by Wong, Yuk Wah - Posted on 07 March 2024
Doctor provide the details of the result and ask for relevant query on my sickness history in very pleasant and nice
Visited March 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Thank you for taking the time to leave a review. We're pleased to hear you were happy with your recent GP consultation.
-
Review titled Excellent receptionist
Rated 5 stars out of 5
by Naomi Harrison - Posted on 07 March 2024
I don't know her name, but there is one particular lady that has dealt with my concerns for my 18 month old on a few occasions and she has always gone above and beyond to help. She is extremely polite and provides a top class service. Thank you
Visited March 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear Naomi, Thank you for taking the time to leave a review. We're pleased to hear you were happy with your recent contact with the practice and that the receptionist went above and beyond to assist with your concerns. We'll be sure to share this review amongst the team and in particular the receptionist who helped you. Many thanks, Rachael Practice Manager
-
Review titled Friendly reception
Rated 3 stars out of 5
by Tracey - Posted on 28 February 2024
Staff were attentive today. I needed to get an appointment with a particular nurse and this has been arranged.
Visited February 2024
Review titled Grange Farm Medical Centre
Replied on 18 April 2024
Dear Patient Thank-you for your kind feedback, we really do value your words, its tough at present for all general practice staff, but we try always to support and care for our patients in the best way we can. Thank-you Grange Farm Medical Centre Team
-
Review titled Good doctors
Rated 5 stars out of 5
by Alan - Posted on 09 February 2024
The team are so nice and friendly always supporting me the nurse is so helpful and can get an appointment fast
Visited February 2024
Review titled Grange Farm Medical Centre
Replied on 18 February 2024
Dear Alan Thank-you for taking the time you give us your feedback, we value feedback and especially positive feedback, i shall share with the team today. Thank-you again Grange Farm MC
-
Review titled No appointments
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2024
Ftf at reception. Receptionist was on her own with que of patients bless her .she was very helpful and had patients of a Saint. But no prebookable gp appts not even for weeks ahead .been trying for months to see a gp but no hope . Cannot call at 8 am as I do the same job myself answering calls at 8am . Its not an emerg so 111 or pharmacy is no good for me .think I need to look at changing practice .so sad when you work for a living and not able to call at 8am think they need to look into a better system for appointments with gp's
Visited February 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear Patient, Thank you for taking the time to leave a review. I’m sorry to hear you were not happy with your recent experience at the practice and as a result you’re thinking of changing practices. Firstly, thank you for taking the time to highlight how hard working our receptionists are. There have been times in the last few months where receptionists have been manning the desk and telephone by themselves due to staff absences. We have tried where possible to ensure there is adequate cover, but this has not always been possible and as a result patients have incurred further delays in having their calls answered and spent longer in queues in reception. We have employed an additional member of staff to cover staff absences, this is currently working well however, it is something we will continue to monitor. Secondly, we’re aware that at times we may not be able to offer an urgent on the day or pre-bookable appointments, but this does not mean we do not care. The demand for appointments heavily outweighs capacity unfortunately. The reception team will always try to help, and care navigate where possible. This means you may be offered a referral to the pharmacy, a physio appointment with our inhouse physiotherapist or an appointment with GP+. There may be times when you will be advised to attend the walk-in centre or A&E, however, we are aware that these options are not always suitable for your symptoms and that at times it is only your own GP that can help. Just so you are aware we release our monthly appointment rota on the last week of every month. This includes a mixture of on the day, pre-bookable, face to face and telephone appointments so we should have something suitable for everyone. We will share your review amongst our team in particular the reception team. It's great to hear that even when under pressure they remain helpful and patient. We have taken your comments onboard and will continue to regularly review the service we provide. If there is anything else I could help you with, please kindly send an email to nnicb-nn.contact-gfmc@nhs.net for the attention of the practice manager. Many Thanks, Rachael Practice Manager