Grange Farm Medical Centre
17a Tremayne Road, Bilborough, Nottingham, Nottinghamshire, NG8 4HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impressed with the practice today, Nurse 10/10
Rated 5 stars out of 5
by Sue - Posted on 10 May 2024
Doctor was brilliant the nurse was extremely lovely, reception not very welcoming I would recommend certainly docs & Nurse
Visited May 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear Sue, Thank you for taking the time to leave a review. We're pleased to hear you were happy with the Nurse and Doctor during your recent visit to the practice. I'm sorry to hear you didn't find the reception team welcoming. We'll be sure to share this review amongst the team and hopefully, when you next come to the practice you have a much better experience. Many Thanks, Rachael Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by David - Posted on 14 May 2024
This particular staff member was kind, friendly and accommodating, followed up on a weekly basis until my issue until resolved.
Visited May 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear David, Thank you for taking the time to leave a review. We're pleased to hear you have been followed up closely until your issued resolved. We're very proud of the team here at Grange Farm and it's lovely to know they are supportive, friendly, kind and accommodating. We'll be sure to share this review amongst the team. Many Thanks, Rachael Practice Manager
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Review titled Attentive caring nurse
Rated 4 stars out of 5
by Rebekah Jackson - Posted on 21 May 2024
Having visited and seeing the nurse I just want to say she gives outstanding service every time. She is attentive, listens and genuinely cares. She is an asset to Grange Farm Medical Centre.
Visited May 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear Rebekah, Thank you for taking the time to leave a review. We're pleased to hear you were happy with your recent experience when seeing the Nurse in May. It's lovely to hear that our staff are caring, attentive and that they listen to the patients. We'll be sure to share this review amongst the team and in particular the Nurse you saw. Many Thanks, Rachael Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by William Soroczyk - Posted on 13 April 2024
The doctor did my knee injections very well and professionally and made me feel at ease . I hope i get the same doctor when i need them doing again
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear William, Thank you for taking the time to leave a review. We're pleased to hear you were felt the GP was professional and reassuring during your recent steroid injection appointment at the practice. We'll be sure to share this review amongst the team and in particular the GP you saw. Many Thanks, Rachael Practice Manager
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Review titled Excellent receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2024
I rang up querying results I haven’t received yet and described my issue was still on going. The receptionist took her time on the phone with me to find out whats happening and went out her way to make sure I got seen the next day and rang me before the surgery opened to get me a on the day appointment so I didn’t have to wait in the call queue to miss getting an appointment. This receptionist has always been helpful everytime I have a question and is always eager to help and puts the patient first. Not all receptionists there are like this and without this lady the practice wouldn’t be as good as it is.
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 21 January 2025
Dear patient, Thank you for taking the time to leave a review. We're pleased to hear you were happy when you attended the practice in April and that the receptionist went above and beyond to assist with your concerns to ensure you were seen. We completely understand that it's difficult to get an appointment and demand definitely outweighs capacity. Reception will always try to help where possible; this could be in the form of a task to a member a clinical or admin member of staff, an offer of a GP plus appointment, a referral to the community pharmacy or if appropriate and nothing else can be offered within the practice, advise to attend the local walk in centre or A&E if appropriate. We appreciate all feedback from patients and I'll be sure to share this review amongst the reception team. Many Thanks, Rachael Practice manager
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Review titled Patient centred
Rated 5 stars out of 5
by Aneela - Posted on 26 April 2024
I have always had a positive experience with my practice even during challenging times, my GPs and nursing team and reception have treated me as an individual and have applied a very patient centred approach, in the time they have they take time to listen and understand, however I am sad to hear one of our nurses are leaving as she was an exceptional member of the team as I can not name names in this review I would still like to give a shout out to our nursing team and grange farm. My GP practice is a person centred practice.
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 21 January 2025
Dear Aneela, Thank you for taking the time to leave a review. We're pleased to hear you have been happy with the way staff have treated you individually when attending the practice. We did in fact lose two great members of our nursing team last summer, but we have since recruited new staff members who have settled in really well and they have continued to take the nursing team from strength to strength. We hope you continue to see this too. Thank you, Rachael Practice Manager
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Review titled Wonderful Nurse
Rated 4 stars out of 5
by V Bourne - Posted on 30 April 2024
Good experience with a brilliant nurse very caring & professional, also friendly and put me at ease.
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear V. Bourne, Thank you for taking the time to leave a review. We're pleased to hear you had a good experience when visiting the Nurse in April. It's great to know our staff our friendly, caring, professional and reassuring. We'll be sure to share this review amongst the team and in particular the Nurse you saw. Many Thanks, Rachael Practice manager
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Review titled Satisfied
Rated 4 stars out of 5
by L.middleton - Posted on 30 April 2024
My experience with the doctors and nurses at the practice was very satisfactory. Extremely helpful and informative. But only the doctors and nurses mind you.
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear L. Middleton, Thank you for taking the time to leave a review. We're pleased to hear you you find your experiences with the Nurses and Doctors extremely helpful and informative. We'll be sure to share this review amongst the team and in particular with our clinical team. Many Thanks, Rachael Practice manager
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Review titled Receptionist that day
Rated 4 stars out of 5
by Rachel Edwards - Posted on 04 April 2024
The receptionist I spoke to this particular day and the day before especially went above and beyond to help me something that other receptionist at this surgery don’t often do. She was kind helpful understanding and really helpful and did her upmost to help me as I had been really poorly and she made my situation very much easier for me because I was actually worrying about calling. She is a credit to your staff
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 18 April 2024
Dear Patient Thank-you for your lovely feedback, i shall pass this on to the team, we value your feedback it really does make a difference to feel appreciated for all the staff try to do to care in the best possible way for our patients. Thank-you Grange Farm Medical Centre
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Review titled Well woman review
Rated 5 stars out of 5
by Polly - Posted on 24 April 2024
I saw a member of staff today Extremely informative friendly approachable and professional, explained everything that was going to be done on my visit and any follow up that may be required depending on results Phlebotomy skills outstanding never felt a thing.
Visited April 2024
Review titled Grange Farm Medical Centre
Replied on 01 July 2024
Dear Polly, Thank you for taking the time to leave a review. We're pleased to hear you found staff to be extremely informative, friendly, approachable and professional during your recent visit at the practice as well as the nurses outstanding phlebotomy skills. We'll be sure to share this review amongst the team. Many Thanks, Rachael Practice Manager