Grange Farm Medical Centre
17a Tremayne Road, Bilborough, Nottingham, Nottinghamshire, NG8 4HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of response
Rated 2 stars out of 5
by Alison Patterson - Posted on 16 November 2022
After being put on hold several times this week, I tried e-mailing my question regarding how I go about renewing my prescription exemption certificate. As a patient with a chronic condition I assume it will be automatically renewed by my GP but on the NHS website it states that I must contact my GP service. Frustratingly I have yet to receive a response. I’m also concerned that I haven’t seen my GP in two years. I would have liked a face to face check up after my last medication/ birthday review.
Visited November 2022
Review titled Grange Farm Medical Centre
Replied on 06 January 2023
Dear Alison, First let me apologise for the delay in responding to you. Thank you for taking the time to leave your feedback. Feedback is important to us and helps us learn where improvements can be made. You will need a medical exemption renewal form that is available in practice. Please pop in and speak to the reception team about getting one. However if you would like to discuss this further, please contact the practice manager on 0115 896 5002, or you can e-mail to nnccg.contact-gfmc@nhs.net. Best wishes
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
I tried to ring the practice about my mothers flu jab. I was in a que for 15 minutes at position number 1 and then was cut off. When I immediately rang back I was in position number 8. This is very poor service given this is a medical practice. gave up in the end and will seek the injection elsewhere.
Visited September 2022
Review titled Grange Farm Medical Centre
Replied on 06 January 2023
Dear patient, Thank you for taking the time to leave your feedback about your experience. I am sorry to hear that you experienced difficulty with our phonelines. We are investigating our telephony service and are working to rectify the issues being experienced by patients. We can't identify you from your review, so are unable to reach out to you directly. If you would like to discuss this further, please contact the practice manager on 0115 896 5002, or you can e-mail to nnccg.contact-gfmc@nhs.net. Best wishes