Granta Medical Practices, Shelford Health Centre
Ashen Green, Great Shelford, Cambridge, Cambridgeshire, CB22 5FYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt competent and helpful
Rated 5 stars out of 5
by Fiona Miller - Posted on 12 August 2024
Prompt callback, Competent helpful thoughtful doctor. Organised tests on the same day and recieved results next working day. Thank you.
Visited August 2024
Granta Medical Practices, Shelford Health Centre has not yet replied.
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Review titled New Booking System
Rated 4 stars out of 5
by Anonymous - Posted on 15 April 2024
I used to feel very grateful that of all my friends and family up and down the country, I was the only one that could ever get a doctor's appointment when it was needed. Now, sadly, Granta has joined the ranks of surgeries with an online booking system and now it's practically impossible to make an appointment. It was so good before and I felt like I was getting really good care. But now, it's like everywhere else. I've always had really good care here, and the team, doctors, pharmacists and reception staff (since the merger) have always been great, and very kind and patient, so this is not a complaint about that. The old system actually worked so well for patients but I imagine, this saves your staff time and money.
Visited April 2024
Granta Medical Practices, Shelford Health Centre has not yet replied.
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Review titled Shelford great practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 November 2023
Reception staff so kind and understanding never have a problem with them. Yes know difficult to get through not there fault they are doing there best
Visited September 2023
Granta Medical Practices, Shelford Health Centre has not yet replied.
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Review titled Very poor care
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
Many things have deteriorated badly here over the last five years or so. For example, this practice apparently no longer uses local anaesthetic for small procedures - numerous patients have been recently told they need to go to A and E if they want anaesthetic. Additionally the practice also has a habit of randomly removing medication from repeat prescription lists in ‘purge’ fashion, without a consultation or even ever having met the patient. Patients are then told unexpectedly at Boots they have to see the GP. Patients then face a desperate cycle of trying to get GP appointments, something that can take weeks, and re-referrals to consultants (who can have waiting lists of years rather than months) in order to stabilise their health. Sometimes this leaves people very unwell and/or trying to find hundreds of pounds to see their former (good quality) GPs from the same practice who now work at a local private hospital (but these patients then have to pay for private prescriptions and the full price for medication, which can run into hundreds of pounds). If you can’t afford this, you are left to struggle. In this way, care at Granta Medical Practice has become chaotic, unprofessional, and occasionally even dangerous. Patients seem to be just about tolerated at best and at worst held in contempt. I attend the Patient Participation Group and the practice management team seem to be in complete denial about quite how bad the situation has become, blaming everyone and everything but themselves. I don’t know how they sleep at night.
Visited April 2023
Review titled Granta Medical Practices, Shelford Health Centre
Replied on 28 June 2023
We were sorry to read your comments. If you would like to contact us directly about all of your concerns we would be happy to assist you. Please send details to cpicb.grantapatientservices@nhs.net