Granta Medical Practices, Shelford Health Centre
Ashen Green, Great Shelford, Cambridge, Cambridgeshire, CB22 5FYContact details and opening times
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Reviews
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Review titled Terrible with my repeat prescriptions
Rated 2 stars out of 5
by Anonymous - Posted on 31 August 2022
I have Multiple Sclerosis and have needed to use catheters for over a decade.This is an essential item without which I would end up in hospital. Almost every month there is a problem with this item and I have to make at least one call to the practice or their in -practice pharmacy to get them to prescribe or dispense the item and more than one trip to collect my repeat prescriptions because the catheters or other items aren’t there when they are supposed to be. In June I ordered them in good time but due to ‘human error’ the practice pharmacy didn’t order them. The options they gave me were to delay going on holiday or to have them sent to a pharmacy near where I was holidaying. I rejected this as I would have to go and collect a large sack of catheters with the friends we were staying with or be stranded at the other end of the country without them if something went wrong.Eventually, they did manage to get them to me on time when I insisted despite initially saying it was impossible. In July, the pharmacy randomly delivered my repeat prescriptions - I always collect them and hadn’t asked them to deliver, however the catheters were missing so I had to ring the pharmacy and have another stressful call to get the item I needed for my MS. This month when I tried to order the catheters they had been taken off my repeat prescription with no explanation so again I had to call the practice to sort it out. Whether they believe in miracles and think MS can be cured I don’t know. The prescription clerk said it was ‘human error’ again, did not apologise- they never do- and agreed to put a note for a clinician, but refused my request for someone to explain how it happened. The attitude of some staff at the practice is unkind and disrespectful to patients, the repeat prescription service in my experience is woefully disorganised and there are a high number of mistakes by staff which the practice seems to think is acceptable. It is stressful and humiliating to have to ring up so often to beg for catheters and to be met by an uncaring response
Visited August 2022
Review titled Granta Medical Practices, Shelford Health Centre
Replied on 02 September 2022
Dear sir/madam, thank you for taking the time to feed back. I am so sorry to read your comments. Please could you send me your details direct on sandra.east@nhs.net and I will investigate this further. Please be assured of my close attention. Sandra East, Head of Patient Services