Gratton Surgery
Sutton Scotney, East Stratton, Winchester, Hampshire, SO21 3LEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2025
This practice has disappointed my family in a number of ways. When my son presented as type 1 diabetic they asked for a wee sample but said it couldn’t be checked after 12pm on a Friday, luckily I had a sample pot at home and got it to the surgery, it was positive and my son had to be taken straight to hospital for treatment. I dread to think what would have happened if we had waited all weekend for the sample to be tested. The reception staff should be well versed on the seriousness of a child presenting with diabetes. We have a repeat prescription for insulin and supplies for my son and last week they have told us incorrectly that the prescription had run out (it will never run out) and we had to wait all weekend for a Gp to sign a script. The prescription comes from the hospital paediatrician not the Gp. I rang this morning to ask if they have his insulin ready and was fobbed off saying it didn’t come in the delivery when I suspect it was never ordered. I now have to drive to the surgery to collect a script and then into town to see if I can find him some insulin. They have also lost a referral form I dropped in to surgery in December and I am now chasing a second for I handed in a month ago. Really poor service and worrying lack of concern for GDPR.
Visited February 2025
Review titled Gratton Surgery
Replied on 27 February 2025
Dear Anonymous, I am sorry to read of your recent experience. We take negative feedback seriously and would like the opportunity to discuss your concerns with you and make changes where necessary. Please could you contact me, Sarah Butt, the Practice Manager so I can investigate this matter. Thank you
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Review titled Great Dispensary
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
Such a great service from the dispensary at Gratton Surgery. From requesting a repeat prescription on line via the NHS app to receiving a text informing me that my prescription is ready to collect. I really do appreciate the service that this dispensary provides. Thank you very much. Thank you.
Visited January 2024
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