Gravesend Medical Centre
1 New Swan Yard, Gravesend, Kent, DA12 2ENContact details and opening times
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Reviews
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Review titled Why question if my details have changed when they haven’t!
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
Today I received a letter from GMC saying they think my details are incorrect (address and phone number). I do not understand this, given that the letter came to my address where I have lived for over twenty years and my phone number has not changed. GMC then threatens to remove me from their patient list if I don’t contact them within a month. I’m on the phone to them now resigned to a long wait. This is the most useless GP practice I have ever used. I would like to move but there are no options in my area so I am forced to put up with this shoddy so-called service. No wonder those who can afford to are using private GPs instead.
Visited April 2023
Review titled Gravesend Medical Centre
Replied on 27 April 2023
Dear Patient, Thank you for your feedback. The letter you received is sent to patients that may not have had any contact with the surgery for some time or not responded to our invites/letters. We also receive notice from outside agencies such as Hospitals and other clinics informing us that patients have changed their address or not attended appointments so we write to these patients to ascertain the correct information. This letter is designed to keep our practice list as up to date as possible so that we can correspond correctly with our patients. Further to your comments, if you have made the surgery aware that you have received this letter and are in fact still at the address on your records, and your contact details are up to date, this will be noted on your records and nothing further is required. If you wish to discuss this further, please contact me at the Surgery Elaine - Assistant Practice Manager
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Review titled Very bad service
Rated 1 star out of 5
by Emirjan Xhari - Posted on 14 March 2023
Hi, every time I call this GP the staff have Attitude and are not helpful and when I say I will change GP they almost laugh and say that your choice, never do they say sorry or ask if they can help with anything. The Doctor when I last took my son there Was not helpful and said that my kid needs to grow and when three years old they can do something and only when I insisted she referred me to Pediatrician.
Visited March 2023
Review titled Gravesend Medical Centre
Replied on 14 April 2023
Dear Patient, Thank you for your feedback. I am sorry that you feel the staff were rude and not helpful when you visited the surgery. I I would like to reassure you that the Doctors and staff at The Gravesend Medical Centre strive to provide the highest quality healthcare for patients. Without knowing your sons details I cannot look into this fully however if you wish to discuss this further, please email kmicb.gmccomplaints@nhs.net or contact me at the surgery. Assistant Practice Manager. Many thanks
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Review titled Pregnant and need to speak to GP but to no avail
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
Booked an appointment last week, for today Monday and expecting a phone call. It’s 2pm and yet no one has called, I reached out for my phone to call the surgery only to realise their phone line isn’t going through. I have tried several times and still same thing. No communication to patients about their lines being bad and when patients who have booked a phone appointment will be contacted.
Visited February 2023
Review titled Gravesend Medical Centre
Replied on 08 February 2023
Dear patient, Thank you for your feedback. I am sorry that you feel dissatisfied with the surgery telephone system. Occasionally the phones can encounter a blip due to the amount of calls being managed but it doesn’t usually effect the function of the service, if it does, we ask the telephone company to add a message onto the phone lines advising anyone that calls of the fault. On the day in question, there was no reported fault and we were still receiving and making calls as usual. Unfortunately I cannot check your records to see if you received your phone call from a GP as do not have your details but if you wish to discuss this matter further please contact me at the surgery. Elaine Lovelock, Assistant Practice Manager.
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Review titled Diabolical
Rated 1 star out of 5
by Jack Linden - Posted on 20 December 2022
On the 20th of December I contacted the practice for a call back from a doctor as I have a chest infection. I was told by the receptionist that I couldn't have a call back until the 28th of December which is totally unacceptable. I stated to the receptionist that I'm remission of cancer and have a low immunity. I then requested to speak to an manager and they was nothing but rude and unhelpful and went on to talk to me like I was stupid. I was told that I couldn't have a call back and that i had to go to minor injuries which would put me more at risk with the cold weather and other sick patients. when the receptionist finally took my number i received a text message from a doctor who didn't even have the courtesy to ring me. this is a total lack of care.
Visited December 2022
Review titled Gravesend Medical Centre
Replied on 04 January 2023
Dear Mr Linden, thank you for your feedback, I am sorry that you feel disappointed in the service you received at the surgery and I would like to assure you that the GPs and staff strive to provide the best healthcare service possible. I note that the Reception Manager spoke to you as requested and offered you other alternative services you could use and also a GP advised you to visit the Urgent Treatment Centre on that day as we were at full capacity appointment wise. If you wish to discuss this matter further, please contact me at the surgery. Many thanks Elaine, Assistant Practice Manager