Gravesend Medical Centre
1 New Swan Yard, Gravesend, Kent, DA12 2ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Diabolical
Rated 1 star out of 5
by Jack Linden - Posted on 20 December 2022
On the 20th of December I contacted the practice for a call back from a doctor as I have a chest infection. I was told by the receptionist that I couldn't have a call back until the 28th of December which is totally unacceptable. I stated to the receptionist that I'm remission of cancer and have a low immunity. I then requested to speak to an manager and they was nothing but rude and unhelpful and went on to talk to me like I was stupid. I was told that I couldn't have a call back and that i had to go to minor injuries which would put me more at risk with the cold weather and other sick patients. when the receptionist finally took my number i received a text message from a doctor who didn't even have the courtesy to ring me. this is a total lack of care.
Visited December 2022
Review titled Gravesend Medical Centre
Replied on 04 January 2023
Dear Mr Linden, thank you for your feedback, I am sorry that you feel disappointed in the service you received at the surgery and I would like to assure you that the GPs and staff strive to provide the best healthcare service possible. I note that the Reception Manager spoke to you as requested and offered you other alternative services you could use and also a GP advised you to visit the Urgent Treatment Centre on that day as we were at full capacity appointment wise. If you wish to discuss this matter further, please contact me at the surgery. Many thanks Elaine, Assistant Practice Manager
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Review titled Terrible
Rated 1 star out of 5
by Izzy - Posted on 17 November 2022
I was referred for scans which were conducted on the 1st November, was told to ring the practice on the 8th November for results and next steps. I do so and get told nothings been done with them call back in a few days. I ring again on the 10th get told nothing has been done call back Monday. Which I do to be told still no one has looked at them they’ll book me in for a telephone consult in the morning with the doctor that referred me for today (17th November). Morning comes and goes, nothing, I call and get told oh yes you will be called by 5pm. Call back at 5 because still nothing, told that I would be called by close of business. I have just received a text to say I will not be called. This is embarrassing. The problems I have been having have seriously affected my standard of living, working and mental health. I need to know what is causing me this pain!!!
Visited October 2022
Review titled Gravesend Medical Centre
Replied on 07 December 2022
Dear Izzy, Thank you for your feedback. I am sorry you had a poor experience when dealing with the surgery and apologise for any inconvenience and stress this may have caused you. I would like the opportunity to look into what has happened in this instance and would need your details to do so. If you are happy to provide your details please contact me at the surgery. Many thanks Elaine Assistant Practice Manager
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Review titled Still totally useless
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2022
GMC continues to not do very much. Laughable that when you consider pre-pandemic you could get a face-to-face appointment (remember those?) on the same day and now with e-Consult they grace you with a phone call two weeks later. My mother had a call with a GP today and requested she be referred back to a specialist. The GP admitted to not knowing very much about her condition. Several hours later GMC text to ask my mother to arrange an appointment with the clinic. I went through the online form only to be told there were no appointments to book. What is the point of this so-called service? We would love to move to another GP practice but none in our area are accepting new patients so we are stuck with GMC.
Visited August 2022
Review titled Gravesend Medical Centre
Replied on 02 September 2022
Dear Patient, thank you for your feedback. I am sorry that you feel disappointed with your experience at the surgery. I would like to assure you that we take your feedback onboard and moniter the appointment system regularly with a view to tweaking it if/when necessary. If you do wish to register at a different surgery you can contact www.healthwatch.co.uk or ring 0300 311 22 33 and they will help you find a local GP. If you would like to discuss this further, please fill free to contact me at the surgery. Elaine, Assistant Practice Manager.