Gravesend Medical Centre
1 New Swan Yard, Gravesend, Kent, DA12 2ENContact details and opening times
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Reviews
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Review titled Why question if my details have changed when they haven’t!
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
Today I received a letter from GMC saying they think my details are incorrect (address and phone number). I do not understand this, given that the letter came to my address where I have lived for over twenty years and my phone number has not changed. GMC then threatens to remove me from their patient list if I don’t contact them within a month. I’m on the phone to them now resigned to a long wait. This is the most useless GP practice I have ever used. I would like to move but there are no options in my area so I am forced to put up with this shoddy so-called service. No wonder those who can afford to are using private GPs instead.
Visited April 2023
Review titled Gravesend Medical Centre
Replied on 27 April 2023
Dear Patient, Thank you for your feedback. The letter you received is sent to patients that may not have had any contact with the surgery for some time or not responded to our invites/letters. We also receive notice from outside agencies such as Hospitals and other clinics informing us that patients have changed their address or not attended appointments so we write to these patients to ascertain the correct information. This letter is designed to keep our practice list as up to date as possible so that we can correspond correctly with our patients. Further to your comments, if you have made the surgery aware that you have received this letter and are in fact still at the address on your records, and your contact details are up to date, this will be noted on your records and nothing further is required. If you wish to discuss this further, please contact me at the Surgery Elaine - Assistant Practice Manager