Gray's Inn Medical Group Vauxhall
8 Jonathan Street, Kennington, London, Greater London, SE11 5NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service, 10 days to get feedback from them
Rated 1 star out of 5
by Sergio - Posted on 25 October 2024
terrible service, it took 10 days from them to get feedback to me, its very bad. I completed registration form and didnt received any feedback from them. then I called them and they didnt help me, just told me to send an email to them. I sent an email and didnt get any feedback for about 3days. Then I sent repeatly and they answered that they didnt received registration form despite their website confirmed 10 days ago that I fully completed registration form, terrible service. and on their website you can see official announcement that registration will takes 48 hours! It took for me 10 days to get only feedback from them. such people shouldnt work in nhs, because I urgently need treatment according to my health status but this surgery just made my health lost more...
Visited October 2024
Gray's Inn Medical Group Vauxhall has not yet replied.
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Review titled Unhelpful and Unsympathetic
Rated 2 stars out of 5
by Anonymous - Posted on 03 September 2024
After an appointment I was referred for was cancelled without any explanation, I called the GP to understand why and to ask them to rebook it as it was them who referred me. They told me to email back and that they would do what they could. I did as I was told and absolutely nothing was done to help me rebook the appointment, they also didn't send me my referral letter so I could not try and get the appointment rebooked myself and the number they told me to call had no operator. Honestly, as an incredibly anxious person, the assistance here was incredibly unhelpful and I still have yet to have received a response about them sharing the referral letter with me.
Visited August 2024
Gray's Inn Medical Group Vauxhall has not yet replied.
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Review titled terrible service
Rated 1 star out of 5
by Sanclupenath - Posted on 08 July 2024
When one fills out a form with you! To register for vauxhall surgery, there is a space where they ask if you need a translator! I'm always supposed to need a translator! They make me look bad for not knowing English, they treat me in a derogatory way, and they take me out of appointments for not knowing English! How terrible, after that the reception is despotic and rude, as if they were royalty they lack so much humility
Visited July 2024
Gray's Inn Medical Group Vauxhall has not yet replied.
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Review titled Service has changed not for the better
Rated 2 stars out of 5
by KTT - Posted on 17 March 2024
Since my GP retired, every time I need an appointment, I get to see or talk to a different doctor. Not very good in terms of patient care as there's no continuity. I feel that the service at the surgery has changed and not for the better. I've decided to register with another surgery which is closer to me than this one.
Visited March 2024
Gray's Inn Medical Group Vauxhall has not yet replied.
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Review titled No compassion
Rated 1 star out of 5
by Mariella Jacobs - Posted on 09 January 2024
Back in November I contacted the surgery requesting my medical records. I was advised to email their admin NHS email address, weeks went by, with no response. So I called and spoke to a very abrupt lady, who has no form of customer service and told me I should never have emailed- despite another member of reception advising me to do so weeks before? She told me that the address was only for NHS purposes and that my email would have bounced- it didn’t. And when I told her it didn’t bounce, her mannerisms worsened. For context I’m an adult who uses emails on a regular basis for work- so more than capable. I have never complained about the NHS before, but how I was spoken to was completely uncalled for, rude and lacked any form of compassion. I was simply trying to retrieve my own medical records- which quite frankly shouldn’t be as challenging as it was. I did eventually manage to receive my own medical records, I received my records from the email address provided when I initially called the reception. It’s a real shame that one member of the reception team is so rude and unhelpful.
Visited November 2023
Gray's Inn Medical Group Vauxhall has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by K Painter - Posted on 08 March 2023
Have either lost, or can't be bothered to find my medical records, which is now impacting my life. Ignoring emails, and doctors are failing to attend appointments over the phone. Have been chasing them for eight months, dozen of phone calls, and they now no longer respond to my emails. Avoid.
Visited February 2023
Gray's Inn Medical Group Vauxhall has not yet replied.