Great North Medical Group
The Health Centre, Chestnut Avenue, Carcroft, Doncaster, South Yorkshire, DN6 8AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Feeling let down
Rated 3 stars out of 5
by Miss Susan E Parker - Posted on 19 March 2025
I visited Carcroft doctors to request a repeat prescription of leg dressings on Friday March 7th at reception. The receptionist said it wasn't a problem and proceeded to do the request on her computer. I'd not had any confirmation aweek later,March 14th so I rang my chemist to be told they knew nothing about my prescription so I rang Carcroft doctors to be told there was no request input. I only had one dressing left by this time and that was on my leg. The receptionist said she'd speak to the practice pharmacist and ring me back. I had no callback but did recieve a text message not long afterwards to say my dressing prescription was now requested. Time forward to March 18th,I rang my chemist to ask if they had my prescription to be told the request had only just come through and now they had to order the dressings in. So I'm still waiting. I've not been able to bathe or shower myself,only strip wash which is not ideal as I'm semi-incontinent and need to shower. With not having dressings I've not been able to. Did the receptionist on Friday 7Th March not put in my request? Even though she said she had.Doesn't appear to be the case.
Visited March 2025
Great North Medical Group has not yet replied.
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Review titled Rubbish
Rated 1 star out of 5
by P Jones - Posted on 06 November 2024
I contacted the medical centre regarding an appointment for my 87-year-old mother, who is suffering from a chest infection. This was my third day of trying to get an appointment. I could not complete the online form once again due to the surgery reaching its maximum capacity before 8am (their opening time). I was advised to contact 111, which I did, I completed the online form, and I was advised to contact the surgeon again. I promptly phoned them and was informed I was number 30 in a queue of other people wishing to speak to a so-called 'caring professional'. Once through, I was 'greeted' by a team member who informed me they had no appointments and that I should try again tomorrow. She did not listen to what I told her and spoke over me the entire time. This surgery is Still accepting patients even though it cannot cope with the ones it currently has. It is beyond its capacity; many of the staff are rude and need to take a deep breath and remember where they are before ranting at their clients. The job must be difficult, but manners are free and go a long way when a concerned family member wants to help their sick relative.
Visited November 2024
Review titled Great North Medical Group
Replied on 06 November 2024
Dear Patient Thank you for your feedback. If you would like to contact the practice with your full details we can address your concerns and conduct a full investigation. Emma Brookes Patient Services Manager