Great North Medical Group
The Health Centre, Chestnut Avenue, Carcroft, Doncaster, South Yorkshire, DN6 8AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rubbish
Rated 1 star out of 5
by P Jones - Posted on 06 November 2024
I contacted the medical centre regarding an appointment for my 87-year-old mother, who is suffering from a chest infection. This was my third day of trying to get an appointment. I could not complete the online form once again due to the surgery reaching its maximum capacity before 8am (their opening time). I was advised to contact 111, which I did, I completed the online form, and I was advised to contact the surgeon again. I promptly phoned them and was informed I was number 30 in a queue of other people wishing to speak to a so-called 'caring professional'. Once through, I was 'greeted' by a team member who informed me they had no appointments and that I should try again tomorrow. She did not listen to what I told her and spoke over me the entire time. This surgery is Still accepting patients even though it cannot cope with the ones it currently has. It is beyond its capacity; many of the staff are rude and need to take a deep breath and remember where they are before ranting at their clients. The job must be difficult, but manners are free and go a long way when a concerned family member wants to help their sick relative.
Visited November 2024
Review titled Great North Medical Group
Replied on 06 November 2024
Dear Patient Thank you for your feedback. If you would like to contact the practice with your full details we can address your concerns and conduct a full investigation. Emma Brookes Patient Services Manager
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
Can never get an appointment , staff don’t seem to care . If you are looking for a practice , please choose another . Would not recommend
Visited February 2023
Review titled Great North Medical Group
Replied on 09 February 2023
Dear Patient Thank you for your feedback. If you would like to contact the practice with your details we can address your concerns as per our practice complaints policy. Kind regards, Emma Brookes Patient Services Manager