Great Sutton Medical Centre
Old Chester Road, Great Sutton, Ellesmere Port, CH66 3SPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt attention
Rated 5 stars out of 5
by David Hughes - Posted on 30 June 2023
Contacted surgery on the Monday late morning regarding leg problem. The receptionist was very helpful and guided me to use the 111 service. The 111 service made an appointment for me on the Monday evening with my own GP. I saw the GP who advised further medication and gave a further appointment on the Tuesday evening. The GP them contacted NHS at home who gave me an appointment on the Wednesday morning for further assessment and review. Although the leg isn’t yet fully recovered the access to the GP and additional support was very good and probably exceeded expectations. As people will complain about lack of service etc then I feel it is important to call out the positive service that I received.
Visited June 2023
Great Sutton Medical Centre has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
This doctor surgery is no help at all, I’ve been a patient since I was born. They never give appointments even if you call at 8am. They say they can’t prebook you an appointment. I was told I was being prescribed medication, but the doctor didn’t actually prescribe it to me, so I waited a full week just to get actually prescribed it. They treat mental health in an unserious way.
Visited June 2023
Great Sutton Medical Centre has not yet replied.
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Review titled Practice is slowly improving
Rated 4 stars out of 5
by Christine Newman - Posted on 30 June 2023
Visited the gp this morning. She was very thorough and didn't rush me. It would be so much easier if you could pre book appointments like pre Covid time.
Visited June 2023
Great Sutton Medical Centre has not yet replied.
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Review titled Friendly helpful practice
Rated 5 stars out of 5
by SANDRA - Posted on 30 June 2023
Was seen on time friendly Doctor went through what was needed and a good end result clean environment easy booking in on the app screen but worry mainly older people struggling with this system staff very welcoming could not say how helpful everyone is especially with urgent appointments
Visited June 2023
Great Sutton Medical Centre has not yet replied.
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Review titled My review
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
Short delay on busy Monday morning at 8.15 getting into phone queue. Thereafter service was very good. Telephone consultation with GP that afternoon followed by surgery consultation on Tuesday afternoon. On time, thorough and pleased with outcome.
Visited June 2023
Great Sutton Medical Centre has not yet replied.
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 30 June 2023
Had telephone consultation with GP & was advised that I needed to be seen. I was in GP surgery 40 minutes later . Couldn’t fault the service
Visited June 2023
Great Sutton Medical Centre has not yet replied.
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Review titled Good (mostly part time) Doctors terrible administration
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
Medical care is very good if you can get an appointment during the 8am dash as they refuse to organise even non-urgent appointments at any other time. It says in the foyer "Patient Centered" - it's not it's practice centered.
Visited June 2023
Great Sutton Medical Centre has not yet replied.
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Review titled Mediocre
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
e consults that you either wait 24 hours before an appt is made or you get phone call 4.45pm and get told by reception to go a and e for ear pain/problems - no need to for a and e. just need to check no perforation/lump of wax or just a prescription for infection from my gp/anp. you ring 8am only for 100+ times to ring and half the time no appointments left.
Visited June 2023
Review titled Great Sutton Medical Centre
Replied on 12 June 2023
Hi Apologies you feel the current services are not up to your expectations we hope to continue to improve this for you. In regard to E-Consults the national framework states that 'Clinical eConsults have a response time of 'the end of the next working day' by default whilst administrative eConsults have a 'within 3 working days' response time frame.' and this is what our practice delivers. Once our appointments are at capacity our reception team navigate patients to the alternatives available for issues that cannot wait. In your case reception were advising you of the options available if the problem was needing urgent attention. Like all practices 8am is a bad time for our practice and the limited number of lines makes this difficult, we are however looking to move to a new cloud based phone system which should resolve a number of these issues. Many thanks for your feedback.
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Review titled Appointment system needs Improving
Rated 2 stars out of 5
by Anonymous - Posted on 08 June 2023
I had a problem which did not require urgent treatment, but did not want to use the 8am phone dash to make an appointment, which I think should be left for those who urgently require a GP apptmt. E consult wasn’t working… or at least at 8am every day for a week, wouldn’t allow me to make a consultation. So I ended using up 111, which led to a pharmacists consultation, then an out of hours apptmt, which eventually led to a GP consultation. To my mind, this wasted the time of the pharmacist, the out of hours GP, and, of course, my time. All of this took 2 months, from beginning to end. Surely there should be a process of making an appointment, in advance with the practice. Once you get to see a member of the medical staff, I have no problems with the surgery…… it is just the time it takes for this to happen.
Visited May 2023
Review titled Great Sutton Medical Centre
Replied on 12 June 2023
Many thanks for your constructive feedback. Recently we have adapted our appointment system to ensure we have pre-bookable appointments for 3, day, 5 day and 14 day requirements.
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Review titled Had great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Despite several issues publicised with the practice, I personally have had great care. From the HCA who is the foot soldier of the surgery and unsung hero of the practice up to the GP. My only negative comment is the difficulties of getting appointments with the same Gp and No continuity with consultations. Receptionist do not always have empathy but this is improving. Overall the practice seems to have overall improved.?
Visited April 2023
Review titled Great Sutton Medical Centre
Replied on 12 June 2023
Thank you for your lovely comment. In regard to continuity of care this has been impacted by all practices due to the huge demands on services and the desire to provide patients with the most timely access to appointments. We will continue to strive to improve our service wherever possible.