Great Sutton Medical Centre
Old Chester Road, Great Sutton, Ellesmere Port, CH66 3SPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
I have been trying for 3 days to submit an e-consult. Each occasion the information page says that it is nor possible to submit today. E-consult can be submitted from 8 am Monday to Friday, yet I can’t submit today Friday 21st April at 8:20 am. Pathetic.
Visited April 2023
Great Sutton Medical Centre has not yet replied.
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Review titled Poor communicat
Rated 2 stars out of 5
by Alan Milne - Posted on 07 April 2023
I tried to book an appointment on Thursday April 6th .Firstly I was told the number was not recognised and then that the line was busy Eventually I spoke to someone who said a doctor would phone me Twice I got a call but after 1 ring I was cut off I checked my phone and its OK. I phoned the surgery and was told to try again on Tuesday .I needed to see a doctor as a follow up to a hospital visit to review my meds So I now have to suffer pain in the meantime .
Visited April 2023
Review titled Great Sutton Medical Centre
Replied on 21 April 2023
Dear Alan, we apologise for your experience with the practice. we try to give the best service we can as a practice and are sad to hear this was the case. looking at your comment it appears there must have been a fault between your line and ours. We have checked and it appears no other instances were reported like this on the day. Also we apologise that when our DR rang you twice, the call was not completed however we assume this was the same issue. Hopefully this has been sorted for you however we have a great pharmacy team that can support you without having to wait for a DR.
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Review titled Bad
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
..had a meeting 3 weeks ago and was told if I still had a problem to contact them a week later have been trying for the last fortnight, rang them at 8 , 172 times and when I did get through was told no appointments and to try again. Tomorrow...or phone 111...slowly losing the will to live with this surgery service is worse than bad...
Visited March 2023
Great Sutton Medical Centre has not yet replied.
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Review titled Great doctors but.....
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
I have an ongoing chronic disease. Rang surgery 40 times before I got through. Spoje to a less than sympathetic "health customer service rep" who had no understanding about what I rang about. 20 minutes after 8 and nothing (not even a call back) available.
Visited February 2023
Review titled Great Sutton Medical Centre
Replied on 13 February 2023
Firstly thanks for your feedback, we are pleased you think we are a great Doctor's surgery. We apologise that you feel our patient services team were not as sympathetic as you would have liked, we try to make sure all our team respond in a sympathetic way but are sorry this fell below the service you expected on this occasion. Like all GP practice we are exceptionally busy and receive around 700 calls per day with an average of 250 appointments available per day which does mean not everyone can be seen on the day they contact us. we do however have e-consultations so that we can contact patients with a less urgent need in a timely manner.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
Massive thanks to the member of staff who in their own time delivered a prescription to my Dad and sat with him whilst he took the first dose, thank you so much
Visited January 2023
Great Sutton Medical Centre has not yet replied.
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Review titled Blood sample
Rated 3 stars out of 5
by Anonymous - Posted on 23 November 2022
I was requested by my consultant from the Pancreatic Unit at the Liverpool University Hospital to have a ca19.9 taken to monitor my chronic pancreatitis from the surgery, they would not take my bloods but told me to go to Stanley Lane Clinic where the last time the pancreatic department told me they never received results. Why not only now is it very difficult to see a doctor, but they also will not do bloods, why have we got surgeries?
Visited November 2022
Review titled Great Sutton Medical Centre
Replied on 23 November 2022
Many thanks for your comment. Unfortunately this service was taken away from the GP practices during Covid 19 and delivered on an area footprint by an alternative provider. This was not an individual practice decision, but one taken for the whole of Ellesmere Port. We hope this clears up your question.