GREEN LANE MEDICAL CENTRE
15 Green Lane, Stoneycroft, Liverpool, Merseyside, L13 7DYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist Rude
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
I came into the practice today to ask why my son’s Repeat prescription had two items missing , only to be told that he had obviously not ticked them on his repeat ! The receptionist was rude in tone and manner, printed off repeat script that didn’t have the antihistamine that was prescribed by his dermatologist said it’s on his acute meds he wrote it on the script himself and it was quite obvious, so I say he has no antidepressants or antihistamine, she says mark it as urgent and put it in the box outside. No please put it in the box. No I apologize for this happening . No common curtesy at all !!! I was a doctors receptionist I and found that so long as you are polite , apologise for mistakes ( as they do happen ) Just an acknowledgment of the error and a sorry we will sort this out would suffice
Visited July 2024
Review titled GREEN LANE MEDICAL CENTRE
Replied on 16 July 2024
Thank you for your feedback. It is difficult for us to respond to them in detail due to the anonymity. If you would like us look in detail into your concerns please contact the surgery directly and ask for the Practice manager
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Review titled dont bother
Rated 1 star out of 5
by lorraine murphy - Posted on 05 September 2023
receptionists deciding if you need to see the gp and refusing when telling them your symptoms that require medical attention.
Visited September 2023
Review titled GREEN LANE MEDICAL CENTRE
Replied on 06 September 2023
Thank you for your feedback, I am sorry you feel our service has not met your requirements, Please call the surgery to speak to the practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
I would like to thank everyone at the practice the care and attention given to my wife just recently has been excellent thank you so much the medical team and reception are excellent . A special thanks to the doctors who my wife has seen . Many thanks
Visited August 2023
Review titled GREEN LANE MEDICAL CENTRE
Replied on 10 August 2023
Many thanks for your kind words. We do try to offer a good service in very challenging times for the health service as a whole. We ensure all comments and feedback are distributed to all our staff at the practice
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Review titled Medication review
Rated 4 stars out of 5
by Anonymous - Posted on 07 July 2023
I arranged a medication review for my 92 year old father with the help of a very courteous and professional receptionist. The clinical pharmacist phoned when I was expecting him to, was polite and thorough. A very positive experience as was how I found things six months previously for the same purpose.
Visited July 2023
Review titled GREEN LANE MEDICAL CENTRE
Replied on 10 July 2023
Thank you for your kind words. We ensure all comments and feedback are distributed to all our staff at the practice
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
I have been with this surgery for some years now and I cannot fault the care and attention given by the doctors and nurses ,I would also like to mention the reception staff who are excellent many thanks to everyone
Visited July 2023
Review titled GREEN LANE MEDICAL CENTRE
Replied on 24 July 2023
Many thanks for your kind words. We do try to offer a good service in very challenging times for the health service as a whole. We ensure all comments and feedback are distributed to all our staff at the practice Practice manager
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Review titled The most professional practice I have experienced
Rated 5 stars out of 5
by Geoff Armstrong - Posted on 07 July 2023
I have received a letter from this practice to advise that myself and my family are outside of the GP boundary and must therefore find a new GP. Apparently I am 1 road away from the boundary, but few years ago moved to this GP, as the nearest 1 was absolutely awful, no appointments, always got my repeat script wrong, obnoxious staff, no way to complain, etc. now looking at their reviews again, it looks like that GP has gone even worse! But I am reading reviews on this surgery and am shocked to see negative reviews for this also. Maybe some of us who have received nothing but professional courtesy from staff, quick and easy availability of appointments either for the practice nurse or GP, the professional and friendly practice nurses and GPs that I have had the pleasure to be treated by, etc, may not feel the need to praise these professionals when praise is due. As a soon to be ex patient of this practice, myself and my family thank you all for your help over the years, and we are all filled with trepidation as to the standard of car that we are likely to receive at our next practice. If only we could stay at Green Lane, we would be the happiest patients on Merseyside. Again I thank you.
Visited June 2023
Review titled GREEN LANE MEDICAL CENTRE
Replied on 10 July 2023
Hi Mr Armstrong Thank you for your kind words. We ensure all comments and feedback are distributed to all our staff at the practice If you return to our practice area we would be more that happy to welcome you back Green Lane Medical Centre
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Review titled Do not register with them! Big mistake!
Rated 1 star out of 5
by George - Posted on 05 December 2022
I am absolutely amazed by the fact that the receptionists from this medical centre are simply creating rules of their own,I was on the phone to try to get an appointment for ages(from the first minute of their starting schedule), they take one hour break before they open the lines,after that waiting, they told me I need to call again tomorrow just because I didn't want to mention my problem why I called! I wonder why would she ask me for my problem if she can't make no more appointments at 9:30Am called at 9Am waited in the queue 30 minutes.
Visited December 2022
Review titled GREEN LANE MEDICAL CENTRE
Replied on 06 December 2022
Hello George Thank you for your comments. It is difficult for us to respond to them in detail due to the anonymity provided by the feedback system. If you would like us look in detail into your concerns please contact the surgery directly to speak to the practice manager
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Review titled Great Practice
Rated 5 stars out of 5
by Christopher Giblin - Posted on 01 November 2022
maybe I've been lucky but I cant help but praise all the staff receptionist doctors and nurses I've never been refused an appointment or telephone consultation yet as an example phoned at 2/45 and the doctor rang me at 3/00 so once again can only thank them and give my honest opinion W well done
Visited November 2022
Review titled GREEN LANE MEDICAL CENTRE
Replied on 06 December 2022
Hello Christopher Many thanks for your kind words. We do try to offer a good service in very challenging times for the health service as a whole. We ensure all comments and feedback are distributed to all our staff at the practice