Green Meadows Surgery
Brook House, Heatherwood Hospital, Brook Avenue, Ascot, Berkshire, SL5 7GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Could not be worse
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2022
Waited 6 weeks for Green Meadows to authorise a repeat prescription which has been on going for 10 years. When I phoned it was heart warming to know they were closed as all doctors and nurses were undergoing training. If anyone knows how to contact these people they need a reward. If you are not computer literate you have no chance. This practice single handedly makes the hospitals over-run as they seem unwilling to perform simple tasks or help anyone. How do they get away with this? Rating zero (but only just)
Visited October 2022
Review titled Green Meadows Surgery
Replied on 25 October 2022
Dear Patient, We are sorry that you have had cause to leave this feedback but as the post is anonymous, we cannot provide any detailed feedback. However, if you would like to contact the Practice Management, we would be happy to discuss your concerns with you. Thank You Green Meadows Management Team
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Review titled Good,caring doctors and staff
Rated 5 stars out of 5
by Pam - Posted on 14 February 2023
I reported on e -consult that I had breathing problems -triage by telephone mid-morning, followed by a face to face appointment in the afternoon. Admitted to hospital as an emergency admission with respiratory distress as I have a congenital hypo-plastic right lung.
Visited September 2022
Review titled Green Meadows Surgery
Replied on 14 February 2023
Dear Pam, Thank you very much for your positive feedback. We are delighted that you have been pleased with the care received from Green Meadows Surgery. Kind regards The Management Team
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Review titled Service cannot get any more pathetic
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
Been suffering with stomach issues that have got worse and now house bound. After hospital referral been to to contact my GP to investigate other options. You cannot get an appointment over the phone. Online service it will take 4 working days and weeks for a GP to call me. I am sorry COVID has got nothing to do with wait times to see a doctor or least get an appointment or a phone call. I see why A&E are snowed cause getting a GP appointment or phone call is now a luxury at this practise. It is a pure joke
Visited August 2022
Review titled Green Meadows Surgery
Replied on 30 August 2022
Dear Patient, We are sorry that you have had cause to leave this feedback but as the post is anonymous we cannot provide detailed feedback. If you would like to discuss your concerns then please contact the Management Team. Kind regards Green Meadows Surgery Management Team
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Review titled Appalled
Rated 1 star out of 5
by Robin - Posted on 22 August 2022
I was contacted by the surgery to call them. When I eventually got through, I was told the GP wanted me to make an appointment following a review by a physio that said I needed further physio treatment & stronger painkillers. I was told the earliest telephone appointment with a GP was in 2 weeks & this is just to get a referral for physio & more importantly the painkillers. I am appalled that not a single GP at this surgery can spare 2 mins to call me to give me a prescription for painkillers. I would not need the painkillers if I wasn’t in significant pain, and these doctors are happy for me to tolerate this for at least another 2 weeks. A in person GP appointment should be something we are all able to do within a couple of days, but Green Meadows do not appear to want to see, speak or assist any of their patients in reasonable time. I’ve been disappointed with how they handled the pandemic but today they have demonstrated how poorly they are still not performing even now in relatively normal times. They have a spanking new surgery but there don’t seem to be any doctors there and therefore very few patients. What a waste of money & terrible service to their patients.
Visited August 2022
Review titled Green Meadows Surgery
Replied on 30 August 2022
Dear Robin, We are sorry that you felt the need to leave this feedback. Thank you for taking the time to speak with a member of the Management Team regarding your concerns. Kind regards, Green Meadows Surgery Management Team.
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Review titled Conscientious and thorough
Rated 5 stars out of 5
by Doreen Coupe - Posted on 24 October 2022
I have suffered chest tightness on and off for sometime. I tried to access the online system for this and another reason, but was redirected and the submission refused. I decided not to bother as it was probably just a minor pull or something. When the doctor spoke to me on the phone he had checked through the refused submission and asked me about it. I explained and he then asked me to come to the surgery for an ecg and blood tests. (These were all normal) He also referred me to the cardio specialists where I was sent for a CT angiogram. This has revealed a calcified athoeroma. I am now taking several prescribed tablets to control my heart’s activity and awaiting the results of the CT flow analysis. Without the conscientious approach of the Green Meadows doctor, this would have remained hidden and every chance I would have had a heart attack or worse.
Visited August 2022
Review titled Green Meadows Surgery
Replied on 25 October 2022
Dear Mrs Coupe, Thank you so much for taking the time to post your comments. The Practice takes great pride in providing high quality patient care and we are delighted that you are pleased with the care you received on this occasion. Your comments have been shared with the GP whom you consulted and the Practice Team. Thank You Green Meadows Management Team