Green Porch Medical Partnership
Green Porch Medical Centre, Green Porch Close, Sittingbourne, ME10 2HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank You
Rated 4 stars out of 5
by Anonymous - Posted on 11 March 2025
I have been with the surgery since 2016 and during the period I had severe health anxiety, they were very patient, professional and lovely to me, even though this was during Covid when doctors were under more pressure than ever. In the last 12-18 months, it appears there have been some real improvements in the service offered too which is a testament to the hard work of the staff working there.
Visited March 2025
Review titled Green Porch Medical Partnership
Replied on 12 March 2025
Dear patient Thank you so much for your positive review and feedback The team have worked hard to improve the service so thank you for taking the time to post your review. I have shared your post with the rest of the team at Green Porch. Kind regards Nicola Reeves Practice Manager
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Review titled Dropped phone call by GP
Rated 1 star out of 5
by Mrs Hirshfield - Posted on 11 November 2024
Letter sent to gp by cardiac nurse had to wait 5weeks for appointment as my husband is housebound we requested to have this done by phone. The go rang at 11.34 on 8thNov I answered and he put the phone down I rang the surgery straight away to be told he would probably ring back. He didn’t he put on my husbands medical record that we had not answered and he had left a message as I do not have any messages this was a lie and this was an important call to discuss heart medication needed. This is not what you expect from a GP shame on you
Visited November 2024
Review titled Green Porch Medical Partnership
Replied on 13 November 2024
Dear Mrs Hirshfield Thank you for posting your comments onto the NHS website. As you know I have spoken with you this morning after discussion with the doctor and we now have a resolution. Kind regards Nicola Reeves, Practice Manager
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Review titled Waited 12 months for a referral they didn't do
Rated 1 star out of 5
by Jodie Dorton - Posted on 29 July 2024
No wonder Green Porch has been published as being one of the bottom 20 surgeries across Kent in an article posted by Kent Llive today. My son was referred for a specialist in June 2023. I had chased multiple times as I hadn't recieved any acknowledgement or indication of wait time to be told he has definitely been referred. The medical secretary said she would chase but I never got a call back. On chasing again (July 2024) I was provided details to chase myself. On doing so I learn that they only got the referral in May 2024 and it got rejected as they had used the wrong service so they had me chasing a service they were already written to advising to use an alternative referral scheme in May and still did nothing. Better yet you can self refer. I've been waiting 12 months in vain and the wait time is at least another 22 weeks. That's over 3 times the standard wait time. Meanwhile this is affecting my son's well being.
Visited July 2024
Review titled Green Porch Medical Partnership
Replied on 30 July 2024
Dear Mrs Dorton Thank you for your feedback. I apologise for your poor experience with the surgery and I will look into the concerns you have raised as a matter of priority. I do have your email address and I will respond as soon as I can. Once again please accept my apologies. Kind regards Nicola Reeves Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Philip pourou - Posted on 14 June 2024
I have been with the doctor’s for a long time and I’m very happy with the practice and will be with them for a long time when I go to to the doctors I’m checked for what is wrong with me and I’m getting my medicine
Visited June 2024
Review titled Green Porch Medical Partnership
Replied on 14 June 2024
Dear Mr Pourou Thank you very much for posting your review and thank you for your positive comments. I will share these with the team at Green Porch. Kind regards Nicola Reeves Practice Manager
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2024
I tried for a solid week of calling in at 8:00 to get an appointment and was unable to get one. Pre-booked smears and medication reviews get cancelled the day before and another one set for 3 plus weeks in the future. Then make it your fault when you can’t get another day off work.
Visited June 2024
Review titled Green Porch Medical Partnership
Replied on 12 June 2024
Dear patient Many thanks for taking the time to post a review about the Practice. Please can you contact me on 01795-718348 so I can respond to your concerns. Kind regards Nicola Reeves Practice Manager
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Review titled Wonderful experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
I did an E consultant which I found super easy to follow and extremely efficient! Got a quick response on the day for a pre bookable appointment which I only had to wait 10 days for a face to face. The appointment itself was faultless and helpful as well as all the staff I dealt with :) I was listened to and felt at ease and was dealt with in a professional manner allowing me to get the answers I need as well next steps. It’s a shame it has a bad name so I was eager to leave a review. Many people forgot to understand that it’s not the receptionists fault that they might not have as many appointments one day to another and it’s completely out of their control. It’s the same everywhere unfortunately good thing we have other services like 111 and walk ins as people tend to forgot to use them! Would highly recommend green porch.
Visited June 2024
Review titled Green Porch Medical Partnership
Replied on 14 June 2024
Dear patient Thank you very much for your positive review. I will share this with the rest of the team. Kind regards NIcola Reeves Practice Manager
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Review titled Great practice and GP
Rated 5 stars out of 5
by Pooja - Posted on 12 June 2024
I was concerned about symptoms being experienced and was offered a same day appointment. I was given a full time slot even though it was a last minute appointment. I was heard and he understood what was going on for me. I was have to have bloods taken at the surgery on the same day and next steps were discussed with me. Two days later, I was called in to discuss my results and next steps.
Visited June 2024
Review titled Green Porch Medical Partnership
Replied on 13 June 2024
Dear Pooja Thank you very much for your positive review. I will share this with the team! Kind regards Nicola Reeves Practice Manager
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Review titled A million thank yous
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2024
I have been with this Dr for several years, having read some of the reviews posted here, they sadden me. The surgery merged in the last few years and yes it did become more difficult to get through on the lines or get an appointment - but during this time we also went through COVID where everything changed pretty much overnight. The phone lines have much improved. I have always found the reception team have tried their hardest to meet our needs, even, if it has been to signpost to other services. I've had two children since the surgery move, during each phone call or appointment we have been listened to, treatment received has been fantastic and even the little things like getting repeat prescriptions and been so easy to do. The pharmacy linked to Greenporch is fantastic too! I wouldn't move from this surgery, Dr A himself is one of the kindest and compassionate people I have met and I feel very fortunate, that even though not every appointment is attended by him these days, that he is the Dr supporting me and my family. Thank you for all you do.
Visited June 2024
Review titled Green Porch Medical Partnership
Replied on 21 June 2024
Dear patient Thank you so much for your feedback, which I will share with the practice team. Kind regards Nicola Reeves Practice Manager
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Review titled Seeing nurse
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
Very friendly and helpful the nurse and receptionist very both lovely young ladies who couldn't do enough to help
Visited June 2024
Review titled Green Porch Medical Partnership
Replied on 21 June 2024
Dear patient Thank you so much for your feedback, which will be shared with the rest of the practice team. Kind regards Nicola Reeves Practice Manager
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Review titled Excellent treatment
Rated 5 stars out of 5
by Harish Malkan - Posted on 12 June 2024
Last week I had an appointment booked at this surgery. By the time I got to the surgery my condition had deteriorated and I couldn’t even get out of the car. The doctor came out and helped me to get in a wheelchair and took me in. I fainted in there and they called an ambulance immediately as I needed to get to the hospital as I was suffering severely from complications due to ongoing cancer treatment. 2 doctors and staff looked after me while’s waiting for the ambulance. In this time I was given an anti sickness injection and oxygen to ease my symptoms. They all stayed with me till the ambulance arrived. On my return home after 8 days, the practice got in touch to see how I am. Excellent service given throughout. Well done. Thank you to the practice Manager and his team. Thank you very much.
Visited June 2024
Review titled Green Porch Medical Partnership
Replied on 13 June 2024
Dear Mr Malkan Thank you very much for posting your positive review. I will share this with the team! We are happy you are home and well. Kind regards Nicola Reeves Practice Manager